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Operations Management Paperback 1st edition by Steve Paton, Ben Clegg, Hsuan Juliana, Alan Pilkington ISBN 0077126173 9780077126179

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Product details:

ISBN 10: 0077126173
ISBN 13: 978-0077126179
Author:  Steve Paton, Ben Clegg, Hsuan Juliana, Alan Pilkington

Operations Management is all around us and is integral to every industry. Using contemporary and engaging examples this brand new text book brings to life fundamental Operations Management principles and theories that are applicable to both manufacturing and service situations, reflecting the very latest developments in this dynamic field.
 

Operations Management Paperback 1st Table of contents:

Part 1: Directing

Chapter 1: Business Strategy and Customer Orientation
Chapter 2: Operations Strategy
Chapter 3: Innovation

Part 2: Designing

Chapter 4: Designing Supplier Relationships 
Chapter 5: Product and service design 
Chapter 6: Process design

Part 3: Managing

Chapter 7: Capacity Planning and Management
Chapter 8: Supply Chain and Supply Relationship Management
Chapter 9: Inventory planning and Management 
Chapter 10: Lean Operations and Just in Time (JIT)
Chapter 11: Project Management

Part 4: Improving

Chapter 12: Performance Management 
Chapter 13: Quality Management 
Chapter 14: Future Directions in Operations Management

 

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