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Measuring Intangible Values 1st edition by Marie Harder, Gemma Burford ISBN 0367500573 9780367500573

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ISBN 10: 0367500573
ISBN 13: 9780367500573
Author: Marie Harder, Gemma Burford

This book explores the complex problem of how to measure the ‘success’ of social organisations, projects and activities. Whether improving a local situation, organizing a campaign around sustainability, or assessing the intangible effects of perceived social benefits, currently we have only have a very limited range of mechanisms for judging effectiveness. On the one hand, a market-driven logic demands that qualitative perceptions and experiences are quantified into simplified and numerically defined variables. On the other, community projects are left un-assessed, as one-off outcomes of local and situated processes that must somehow automatically ‘make things better’. For academics, researchers and other professionals working in this field this has resulted in the deep frustration of not being able to assess the things that are most centrally important: higher human values such as integrity, trust, respect, equality and social justice. Measuring Intangible Values argues that we can make shared social values – and their measurement – central to decisions about improving civil society. But because these social values are intangible, we need to develop ways of eliciting and validating them at the local level that can capture people’s shared meanings across multiple goals and perspectives. We need to develop mechanisms for evaluating whether these values are met that use rigorous but also relevant measures. And we need to develop ways of doing this that are scalable, transferable and comparable across different kinds of organisations and fields of activity. This book will be valuable for researchers in all social science disciplines which touch on human values, such as sociology, social psychology, human geography, social policy, architecture and planning, design and community studies.

Measuring Intangible Values 1st Table of contents:

Introduction

Chapter outline

References

PART I: Designing a values-based framework

1 Why values?

Whose values?

Measuring intangibles

Eliciting shared values

Emergent processes: learning from research through design

References

2 Articulating values, designing processes

Values and their indicators

Developing processes

Developing a ‘toolkit’

Note

References

3 Developing a values-based approach: the case of Echeri

Testing the use of values and proto-indicators

Agreeing and measuring indicators localized from the proto-indicators

Variations in the structural importance of values

Participation, localization and evaluation

What we learnt: significant lessons from the field

References

PART II: Key themes in measuring intangible social values

4 Issues in making values tangible

Values and subjectivity

Linking values with actions

From toolkit to system

Implications for action research and evaluation

Notes

References

5 Designing processes: the criticality of deep participation

A realisation that process details were key

Relating aspects of participation across disciplines

Integrating depth, breadth and scope (+ output)

Notes

References

6 Values and validity

Exploring our content validity

Assigning assessment tools to indicators

Assigning value-related meanings to assessment data

Framework implementation and construct-validity

Validity and potential bias

Increasing validity through triangulation

Conclusion: towards a different kind of validity

References

PART III: Putting a values-based framework into practice

7 Sustainability and business ethics

Sustainability as an ethical process

The underlying ethics of sustainability

Purpose, paradigm and context of the study

Developing and using values-based indicators in organizations

How the data was collected and analysed

Values conceptualization

Esteem-related outcomes

Assessment capacity building

Values mainstreaming and internal transformation

External communications

Our approach and its impact on business ethics

Values in organizations: towards ethics in practice

Making paradigms in business ethics research explicit

References

8 Mapping social legacies

Revealing groups’ intangible legacies

The importance of Arts and Humanities approaches

Note

References

9 Towards sustainable behaviour change in schools

Selecting values indicators, designing a process

Testing the prototype school’s toolkit

Concluding thoughts on the school’s toolkit

Notes

References

Conclusion: what happens when values are central

The twin functions of measurement and transformation

Learning lessons about values-based approaches

Learning lessons for research through design

Making values central: towards an ethics and societal impact

References

Appendix

Set 1 Sustainable Development Indicators (SDIs)

Set 1 Indicators for ‘Respect and Care for the Community of Life’

Index

 

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