Service Operations Management 2nd Edition by David Parker – Ebook PDF Instant Download/Delivery: 1788115933, 9781788115933
Full download Service Operations Management 2nd edition after payment
Product details:
ISBN 10: 1788115933
ISBN 13: 9781788115933
Author: David Parker
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service Operations Management 2nd Table of contents:
List of abbreviations
1 Introduction to international service operations management
2 Developing a service operations strategy
3 Service process improvement
4 Leadership and teams in service operations management
5 Service supply and logistics networks
6 Innovation and services development
7 Service operations performance quality
8 Sustainable service operations
9 Service operations performance
10 Not- for- profi t and public service operations management
11 Pursuit of simplicity in service operations
12 Digital service operations management
Index
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Tags: David Parker, Service Operations Management