Cases and Exercises in Organization Development and Change 2nd edition by Donald Anderson ISBN 1506365787 9781506365787

Introduction

Cases in Organization Development & Change

1. What Is Organization Development?

Every Coin Has Two Sides, Donald L. Anderson

In Tom’s Office

Meeting With Jared

Excerpts From Meetings With Jared’s Team

Back in Tom’s Office

Discussion Questions

For Further Reading

Sticker Shock in an Organization That Will Not Stick Together, Barbara A. Ritter

Discussion Questions

For Further Reading

2. History of Organization Development

A Leadership Transition in Corporate Finance, Donald L. Anderson

The First Staff Meeting

Gathering Additional Data

Feedback to Jake

Strengths

Opportunities to Improve the Team

The Team’s Past History Has Created a Culture of Blame and Fear

Questions or Comments for Jake

Discussion Questions

For Further Reading

Greencycle Publishing, Donald L. Anderson and Jennifer A. Thompson

The Organization

Acquisitions Editors

Production Editors

Scene 1: Acquisitions Staff Meeting

Scene 2: Production Staff Meeting

Scene 3: Managing Editor’s Office

Scene 4: Managing Editor’s Office

Scene 5: Arthur’s Staff Meeting

Discussion Questions

For Further Reading

3. Core Values and Ethics of Organization Development

The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges, Craig L. Engstrom

The Opportunity

The Pitch for Covert Data Collection

Phase One: The Sociograph

Phase Two: Data Collection and Analysis

Phase Three: Reporting Findings to Executives

Discussion Questions

For Further Reading

References

When a Contract Is Not Enough, Margaret DiCocco and Matthew J. Borneman

Consulting Organization Overview

The Consulting Organization

Consulting Organization Values

Negotiating a Contract

Overview of the Project

The Consulting Team

The Client

The Contract

The Consultant/Client Interactions

Researching the Survey

Developing a Focus Group Protocol

Drafting the Survey

Stratifying the Sample

Pursuing Approval From the Institutional Review Board

Muddying the Waters

The Final Straw?

Discussion Questions

For Further Reading

4. Foundations of Organizational Change

Williams & Norton Insurance: Sustaining Customer Engagement, Linda Ronnie

About Williams & Norton Insurance

Leadership at Williams & Norton

The Williams & Norton Value Proposition

The Dilemma

FOCUS 2015

The Change Approach

The National Launch of FOCUS 2015

Communicating the Vision and Leading FOCUS 2015

Collective Communication

Hands-On Leadership

Leadership and Coaching

Success Factors

Challenges With FOCUS 2015

Moving Forward

Discussion Questions

For Further Reading

Acknowledgment

AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition, Bekir Emre Kurtulmuş

Historical Background From 2000 to 2016

Competitor: Intel

NVIDIA

AMD: Fighting Back

AMD Is Losing

Discussion Questions

For Further Reading

5. The Organization Development Practitioner and the OD Process

The Venue Theatre, Donald L. Anderson and Paul J. Liffengren

Year One

Year Two

Year Three

Current Challenges

Discussion Questions

For Further Reading

When a Team Breaks in Two, Scott Dickmeyer

Part One: Tim’s Dilemma

Part Two: Planning the Intervention

Part Three: Crew Members’ Intervention Session

Part Four: Post Intervention Meeting

Discussion Questions

For Further Reading

6. Entry and Contracting

Consulting at Indian Hygiene Products Limited: Entry and Contracting, Debabrata Chatterjee and T. N. Krishnan

Indian Hygiene Products Limited

Initial Contact

The Study at IHPL

The Final Installment of Consulting Fees

Discussion Questions

For Further Reading

Foot Caught in the Door: Healthy Changes in Health Care Companies, Zachary A. Schaefer

The Context: Virtual Vitality

VV Key Players

Unexpected Needs Assessment

Wants Versus Needs

Unexpected Negotiations

Conclusion

Discussion Questions

For Further Reading

7. Data Gathering

Evaluating the Fluidity of Work–Life Balance, DeAnne Priddis and Kristine M. Nicolini

Survey Results

Generational Differences

Gender Differences

Inconsistent Benefit Access

Next Steps

Discussion Questions

For Further Reading

References

Proposing a Data Gathering Strategy at AeroTech, Inc., Donald L. Anderson

Discussion Questions

For Further Reading

8. Diagnosis and Feedback

Simeron Technologies Legal Department, David W. Moyle

Background

The Performance Review

Search for the Quick Fix

The Case for a Systemic Approach

Anti-Siloization Project Begins

Assessment Interviews

Discussion Questions

For Further Reading

Healthy Sips: Strategic Talent Development, Cyndi Huff Gaudet and Heather Mire Annulis

Diagnosis of an Organizational Issue

Assessing Organizational Needs

Interpretation of Results

Creating a Culture for Change

Discussion Questions

For Further Reading

9. An Introduction to Interventions

Diemen Car Interiors: Growth Challenges in a Family Firm, Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero

Diemen Car Interiors History (Founding–1995)

Diemen Car Interiors (1995–2007)

External Context

Diemen Car Interiors Organizational Culture

The Family

First Generation

Second Generation

Third Generation

The Decision

Discussion Questions

For Further Reading and Web Resources

Appendix A: Background on the Dutch Culture

Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development, Donald L. Anderson

The Data Gathering Plan

Interview Results

Feedback on OED Team Performance

The Consultants Meet

Discussion Questions

For Further Reading

10. Individual Interventions

Internal Workplace Coaching: The Case of Bernice, Cynthia Roman

Introduction

Meeting the Client

The Second Client Meeting

Data Collection and Analysis

Data Feedback Meeting

The Coaching Process

Discussion Questions

For Further Reading

Leadership Development Through Mindfulness Training, Jeremy P. Fyke and Tim Cigelske

Seven Days of Mindfulness

The Wrap-Up

Discussion Questions

For Further Reading

11. Team Interventions

The Story Behind the Story: Discovering and Addressing the Real Team Problem, Rosemary Maellaro and Jude Olson

First Call

Your Next Steps

Meeting with Denise

Discussion Questions

For Further Reading

Appendix A: Team Effectiveness Survey Results

Appendix B: Jim’s Interview Notes

Paul Favarro

Stephanie Sanders

Mike Patterson

Sarah Kaminski

Gary Bartosz

Appendix C: Organization Chart

Appendix D: Your Interview Notes

Chris Fletcher

Scott Choate

Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader, Maureen Wieland and Jimmie Manning

Setting the Scene: A Change in Leadership in a Community Nonprofit

The Candidate Selection Meeting

Seeking Help: Gaining Support From a Job Search Consultant

The Second Candidate Selection Meeting

The Decision Meeting

Discussion Questions

For Further Reading

12. Whole Organization and Multiple Organization Interventions (Part 1)

Adjusting the Matrix, Amy Kates

Overview of SolutionsCo

The Matrix

Customer Group/Service Line Matrix Working Group

Diagnosis

Analysis

Discussion Questions

For Further Reading

Global Retirement Strategies, Inc.: A Tale of Two Cities, Tom Jasinski

A New Leader

Significant Risk

Harmonious Kickoff

Trouble Brewing

A Tale of Two Cities

Discussion Questions

For Further Reading

13. Whole Organization and Multiple Organization Interventions (Part 2)

Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD, Gervase R. Bushe

The First MT meeting

The Second MT meeting

Discussion Questions

For Further Reading

Consolidated Construction Materials Supply—2: A Case Study in Dialogic OD, Gervase R. Bushe

The Design of the Engagement Event

The Next MT Meeting

Discussion Questions

For Further Reading

14. Sustaining Change, Evaluating, and Ending an Engagement

Developing and Using a Dashboard to Monitor and Lead Change, Alessio Vaccarezza and Salvatore Zappalà

Introduction

Scene 1: The consultant meets the plant director to propose the use of the dashboard

Scene 2: The consultant meets the HR manager

Discussion Questions

For Further Reading

The Change Story of Crown University, Alev Katrinli and Bekir Emre Kurtulmuş

The Establishment of the Undergraduate School (A Big Step for Growth)

Change Started in 2011

Discussion Questions

For Further Reading

15. Global Issues in Organization Development

Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study, Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo

Introduction

Background

Hofstede’s Cultural Dimensions for Malawi

Description of Kondanani Community Development Agency

Relationship Building Using Ubuntu in the Engagement With KCDA

Assessment and Diagnosis

Structure

Human Resources

Leadership—Board Governance

Strategy

Key Findings

Organizational Strategies

Evaluation

Discussion Questions

For Further Reading

References

Global Chain of Command: A Japanese Multinational Manufacturer in the United States, Sachiyo Shearman

A Phone Call

New President’s Decision

Welcome Party at Kabuki Japanese Restaurant

Dinner at Oh, Mario! Family Restaurant

International Teleconference

Relaying the Message

Machine Malfunction

At Lunch Break

After Five

Breaking the Chain of Command

Meeting at NBK America

Assessment and Intervention Options

Discussion Questions

For Further Reading

16. The Future of Organization Development

Dialogic Organization Development in a Virtual Organization, Kate Woolhouse

Discussion Questions

For Further Reading

References

Help for Hip People, Donald L. Anderson

Discussion Questions

For Further Reading

Exercises and Activities

1. Contracting With a Client

2. Organization Development Practitioner Skills

3. Data Gathering

4. Giving Feedback

5. Resistance to Change

6. Resistance to Change Scale

7. Cynicism About Organizational Change

8. Myers-Briggs Type Indicator

9. Coaching and Individual Instruments

10. Team Values

11. Team Diagnosis and Intervention

12. Team Facilitation

13. Identifying and Changing Organizational Culture

14. Perceived Organizational Innovativeness Scale

15. Designing and Redesigning Organizations

About the Editor

About the Contributors