HBR Guide to Dealing with Conflict 1st edition by Amy Gallo – Ebook PDF Instant Download/Delivery: 1633692159 , 978-1633692152
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Product details:
ISBN 10: 1633692159
ISBN 13: 978-1633692152
Author: Amy Gallo
Learn to assess the situation, manage your emotions, and move on.
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don’t always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.
How can you deal with conflict at work in a way that is both professional and productive–where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation.
HBR Guide to Dealing with Conflict 1st Table of contents:
Section One: Preparing for Conflict Before It Happens
1. Types of Conflict
2. Your Options for Handling Conflict
3. Recognize Your Natural Tendency
Section Two: Managing a Conflict
4. Assess the Situation
5. Get Ready for the Conversation
6. Have a Productive Conversation
Section Three: Resolving a Conflict
7. Get to a Resolution and Make a Plan
8. Repair the Relationship
9. Navigate Common Situations
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