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Product details:
ISBN 10: 1285866398
ISBN 13: 978-1285866390
Author: Scott Snell, Shad Morris, George Bohlander
Gain a better understanding of how human resources impacts both individuals and organizations with this market-leading, practical text. Snell/Morris/Bohlander’s popular MANAGING HUMAN RESOURCES, 17TH EDITION builds upon a foundation of research and theory with an inviting, practical framework that focuses on today’s most critical HR issues and current practices. The book’s engaging writing style and strong visual design use more than 500 memorable examples from a variety of real organizations to illustrate key points and connect concepts to current HR practice. Fresh examples spotlight the latest developments and critical trends, while hands-on applications focus on practical tips and suggestions for success.
Managing Human Resources 17th Table of contents:
Part 1: Human Resources Management in Perspective
Ch 1: The Rewards and Challenges of Human Resources Management
1.1 Why Should You Study Human Resources Management? Will It Pay off?
1.2 Strategic and Global Challenges
1.3 Technology Challenges
1.4 Productivity and Cost Challenges
1.5 Employee Challenges
1.6 The Role HR Managers Play and Their Partnership with Other Managers
Summary
Key Terms
Discussion Questions
Case Study 1: New HR Strategy Makes Lloyd’s a “Best Company”
Case Study 2: Shell’s Top Recruiter Takes His Cues from Marketing
Notes and References
Ch 2: Strategy and Human Resources Planning
2.1 Strategic Planning and Human Resources
2.2 Step One: Mission, Vision, and Values
2.3 Step Two: External Analysis
2.4 Step Three: Internal Analysis
2.5 Step Four: Formulating a Strategy
2.6 Step Five: Implementing a Firm’s Strategy
2.7 Step Six: Evaluation
Summary
Key Terms
Discussion Questions
Case Study 1: Domino’s Tries to Get Its Strategic Recipe Right
Case Study 2: Staffing, Down to a Science at Capital One
Notes and References
Appendix: Calculating Employee Turnover and Absenteeism
Part 2: Meeting Human Resources Requirements
Ch 3: Equal Employment Opportunity and Human Resources Management
3.1 Historical Perspective of EEO Legislation
3.2 Government Regulation of Equal Employment Opportunity
3.3 Other Equal Employment Opportunity Issues
3.4 Uniform Guidelines on Employee Selection Procedures
3.5 Enforcing Equal Employment Opportunity Legislation
3.6 Affirmative Action and Diversity Management
Summary
Key Terms
Discussion Questions
Case Study 1: Going to the Dogs
Case Study 2: Misplaced Affections: Discharge for Sexual Harassment
Notes and References
Appendix: Determining Adverse Impact
Ch 4: Job Analysis and Job Design
4.1 What is a Job Analysis and How Does It Affect Human Resources Management?
4.2 Sources of Job Analysis Information
4.3 Job Design
4.4 Employee Teams and Flexible Work Schedules
Summary
Key Terms
Discussion Questions
Case Study 1: Yahoo Cuts the Cord on Telecommuting
Case Study 2: Virtual Teams in Action: Building the F-35 Fighter
Notes and References
Part 3: Developing Effectiveness in Human Resources
Ch 5: Expanding the Talent Pool: Recruitment and Careers
5.1 Business Strategies and Their Link to Strategic Recruiting
5.2 External and Internal Recruiting Methods
5.3 Improving the Effectiveness of Recruiting
5.4 Career Management: Developing Talent over Time
5.5 Developing a Diverse Talent Pool
Summary
Key Terms
Discussion Questions
Case Study 1: Homegrown Talent: Mary Barra Rises to GM’s Top Post
Case Study 2: Preparing a Career Development Plan
Notes and References
Appendix: Personal Career Development
Ch 6: Employee Selection
6.1 Overview of the Selection Process
6.2 Initial Screening
6.3 Employment Interviews
6.4 Post-Interview Screening
6.5 Preemployment Tests
6.6 Reaching a Selection Decision
Summary
Key Terms
Discussion Questions
Case Study 1: Job Candidate Assessment Tests Go Virtual
Case Study 2: Pros and Cons of Cleaning Up the “Resu-Mess”
Notes and References
Ch 7: Training and Development
7.1 The Scope of Training
7.2 Phase 1: Conducting the Needs Assessment
7.3 Phase 2: Designing the Training Program
7.4 Phase 3: Implementing the Training Program-Training Delivery Methods
7.5 Phase 4: Evaluating the Training Program
7.6 Additional Training and Development Programs
Summary
Key Terms
Discussion Questions
Case Study 1: Whirlpool Mixes Up Its Managerial Training: Closed-Looped Methodology Brings Learning
Case Study 2: Loews Hotels: Training for Four-Diamond Service and More
Notes and References
Ch 8: Performance Management
8.1 Performance Management Systems
8.2 Developing an Effective Performance Management System
8.3 Performance Evaluation Methods
8.4 Performance Evaluation Meetings and Feedback Sessions
Summary
Key Terms
Discussion Questions
Case Study 1: “Project Oxygen” Resuscitates Google’s Poor-Performing Bosses
Case Study 2: Performance Management System Helps Freeport-McMoRan Switch Strategic Gears
Notes and References
Part 4: Implementing Compensation and Security
Ch 9: Managing Compensation
9.1 What is Compensation?
9.2 Strategic Compensation
9.3 Compensation Design-The Pay Mix
9.4 Job Evaluation Systems
9.5 Compensation Implementation-Pay Tools
9.6 Government Regulation of Compensation
9.7 Compensation Assessment
Summary
Key Terms
Discussion Questions
Case Study 1: Pay Decisions at Performance Sports
Case Study 2: An In-N-Out Pay Strategy: Costa Vida’s Decision to Boost Pay
Notes and References
Ch 10: Pay-for-Performance: Incentive Rewards
10.1 Strategic Reasons for Incentive Plans
10.2 Setting Performance Measures
10.3 Administering Incentive Plans
10.4 Individual Incentive Plans
10.5 Group Incentive Plans
10.6 Enterprise Incentive Plans
10.7 Incentives for Professional Employees
10.8 Incentives for Executives
Summary
Key Terms
Discussion Questions
Case Study 1: United States Auto Industry Back on Top … of CEO Pay
Case Study 2: Team-Based Incentives: Not Your Usual Office
Notes and References
Ch 11: Employee Benefits
11.1 Elements of a Successful Benefits Program
11.2 Employee Benefits Required by Law
11.3 Work-Life Discretionary Benefits
Summary
Key Terms
Discussion Questions
Case Study 1: Adobe’s Family-Friendly Benefits: An Unexpected Backlash
Case Study 2: Evaluate the Work-Life Climate in Your Company
Notes and References
Ch 12: Promoting Safety and Health
12.1 Safety and Health: It’s the Law
12.2 Promoting a Safe Work Environment
12.3 Creating a Healthy Work Environment
Summary
Key Terms
Discussion Questions
Case Study 1: Rambo Goes Violent
Case Study 2: Too Much Fatigue and Stress? You Decide
Notes and References
Part 5: Enhancing Employee-Management Relations
Ch 13: Employees Rights and Discipline
13.1 Employee Rights and Privacy
13.2 Disciplinary Policies and Procedures
13.3 Managerial Ethics in Employee Relations
Summary
Key Terms
Discussion Questions
Case Study 1: Discharged for Off-Duty Behavior
Case Study 2: You Can’t Fire Me! Check Your Policy
Notes and References
Ch 14: The Dynamics of Labor Relations
14.1 The Labor Relations Process
14.2 The Bargaining Process
14.3 The Labor Agreement
14.4 Administration of the Labor Agreement
14.5 Contemporary Challenges to Labor Organizations
Summary
Key Terms
Discussion Questions
Case Study 1: The New Union Battles: Public Unions vs. Rich World Governments
Case Study 2: The Arbitration Case of Jesse Stansky
Notes and References
Part 6: Expanding Human Resources Management Horizons
Ch 15: International Human Resources Management
15.1 Analyzing Your International Environment
15.2 Managing Your International Operations
15.3 Compensation
15.4 Analyzing the International Labor Environment
Summary
Key Terms
Discussion Questions
Case Study 1: How about a 900 Percent Raise?
Case Study 2: A “TurnAround” Repatriate Plan: U.S. Company Moves Indian Workers Back Home
Notes and References
Ch 16: Implementing HR Strategy: High-Performance Work Systems
16.1 Fundamental Principles
16.2 Designing High-Performance Work Systems
16.3 Strategic Alignment
16.4 Implementing the System
16.5 Outcomes of High-Performance Work Systems
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