Health Care Operations Management A Systems Perspective 2nd edition by James Langabeer II, Jeffrey Helton ISBN 1284091366 9781284091366

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Product details:

ISBN 10: 1284091366
ISBN 13: 9781284091366
Author: James Langabeer II, Jeffrey Helton

Health Care Operations Management: A Systems Perspective, Second Edition provides comprehensive and practical coverage of all aspects of operations management specific to the healthcare industry. It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management. This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals.The Second Edition has been thoroughly updated with the most recent data, statistics, and references. It also offers expanded coverage of quality, financial, and systems management, as well as a new chapter entitled “Operational Metrics in Health Care Organization”.

Health Care Operations Management A Systems Perspective 2nd Table of contents:

Part I: Operations, Systems, and Financial Management

Chapter 1 Health Care Operations and Systems Management

The Role of Health Care Operations Management

Key Functions of Health Care Operations Management

The Need for Operations Management

Goals of the Operations Manager

Competitive Advantage of Operations

Factors Driving Increased Health Care Costs

Learning from Other Industries

Principles of Management

The Scientific and Mathematical Schools of Management

Management Decision Making

Power and Decision Making in Health Care

The Role of Technology

Trends in Operations Management

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 2 Health Care Marketplace

Hospitals Are Big Business

What Is a Hospital?

Teaching Hospitals

Hospital Business Operations

Hospital Policies and Regulations

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 3 Health Care Finance for the Operations Manager

How Hospitals Are Paid

From Retrospective to Prospective

Profit Margins

Income Statements

Income Statement Ratio Analysis

Balance Sheet

Working Capital

Other Financial Ratios

Cash Flow Statement

Audited Financial Statements

Debt in Health Care

Implications for Operations and Logistics Management

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Part II: Quality and Productivity Management

Chapter 4 Quality Management

Choices for Operations Management: Tools and Techniques

Process

Process Maps

Process Improvement Methodology

Improving Service Quality

Quality and Lean Processes

Six Sigma Versus Lean Comparison

Key Questions to Promote Dramatic Changes

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 5 Operations Research Methods

Operations Research

Management Decision Making

A Brief History of Operations Research

Operations Research Applied to Health Care

Operations Research Applications

De-bottlenecking

Forecasting Patient Demand and Volumes

Basic Principles of Forecasting

Capacity Analysis

Capacity Planning: Aligning Capacity with Demand

Minimizing Wait Times

Time and Motion Studies

Improving Flows with Tracking Systems

Bar Codes

Radio Frequency Identification

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 6 Productivity and Performance Management

The Quest for Productivity

Measurement Issues

Single Versus Multiple Factors

Common Hospital-Wide Productivity Metrics

Improving Productivity

Principles of Productivity Management

Return on Investment: Capital Versus Labor Substitutions

Staffing and Labor Scheduling Models

Basics of Labor Hour Management

Productivity and Performance Scorecard

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 7 Operational Metrics in Health Care Organizations

Input Measures for Operating Metrics

Sources of Data for Operational Metrics

Output Measures

Common Operating Metrics

Other Operational Metrics

Using Operational Metrics

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 8 Basics of Project Management

Defining Projects

Power, Influence, and Project Management

Project Success

Key Phases of Project Management

Change Management

Rapid Prototyping

Risks Involved in Project Management

Departments of Performance Improvement

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 9 Operational Planning

Why Plan?

The Planning Process

Analyze Operations and Environment

Generate Strategic Alternatives

Breakeven Analysis

Implement, Measure, and Revise

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 10 Return on Investment Analysis

Lack of Capital Investment Models in Health Care

The Politics of Capital Investment

Recommendations for Implementing a Capital Investment Approach

Validating Return on Investment at Multiple Stages

Calculating Return on Investment

Time Value of Money

Calculating Multiple Cash Flows

Other Return on Investment Techniques

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Part III: Supply Chain Management

Chapter 11 Supply Chain Management

Defining Supply Chains

Process Flows in Supply Chain

Components in the Chain

Business Processes in the Supply Chain

Supply Chain Strategy for Hospitals and Health Care

Patient (Customer) Demand Drives Supply Chains

Demand Chains

Principles of Supply Chain Management

Strategy and Logistics Capabilities

Efficient Versus Responsive Supply Chain Management Strategy

Reverse Logistics

Supply Chain Information Systems

Evolution of Supply Chain Technology

Recommendations for Supply Chain Management Technology

Supply Chain Collaboration

Sales and Operations Planning

Objectives of Sales and Operations Planning

The Basic Sales and Operations Planning Process

Collaborative Planning, Forecasting, and Replenishment

Objectives of Collaborative Planning, Forecasting, and Replenishment

Collaborative Planning, Forecasting, and Replenishment Guidelines

Collaboration Performance Metrics

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 12 Purchasing and Materials Management

Materials Management Organization

Culture of Materials Management

Revenue Generation in Materials Management

Optimizing Facility Layout and Design

Cost Minimization Models

Purchasing

Purchasing Internal Controls

Spend or Value Analysis

Group Purchasing Organizations

Trends in Hospital Purchasing

Resources for Materials Professionals

Customer Service in Materials Management

Laundry and Linen

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 13 Inventory Management and Accounting

Inventory and Its Role in Health Care

The Costs of Supplies and Inventory

Differences Between Supply Expense and Inventory

Effect of Timing on Expenses

Important Facts About Inventory

Criteria for Inventory

Valuation Methods

Lower of Cost or Market

Periodic Versus Perpetual Systems

Accounting Entries for Supply and Inventory

Inventory Errors

Inventory Ratios

Other Inventory Calculations

Limitations of Inventory Ratios

Inventory Policies and Procedures

Inventory Planning

Inventory Audit

Inventory Management Expectations

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 14 Forecasting and Supply Chain Management Systems

Items and Attributes

Data Hierarchies

The Need for Standards

United Nations Standard Products and Services Code

Item Masters in the Enterprise Resource Planning System

Enterprise Resource Planning Systems

The Item Life Cycle

Product Usage Patterns

Chapter Summary

Key Terms

Discussion Questions

Exercise Problems

References

Chapter 15 Operations Management in the Hospital Pharmacy

The Modern Pharmacy

The Pharmaceutical Supply Chain

Managing Items Using the National Drug Code

Process Workflow and Automation in the Pharmacy

Key Operations Management Trends for Pharmacies

Effect on Pharmacy Performance

Chapter Summary

Key Terms

Discussion Questions

References

Part IV: Summary

Chapter 16 Operations Analysis and Benchmarking

Operations Analysis

Benchmarking

Chapter Summary

Key Terms

Discussion Questions

References

Chapter 17 Best Practices for Health Care Operations Management

Best Practices for Successful Operations Managers

Achieving Success in Operations Management

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