Emergency Department Leadership and Management Best Principles and Practice 1st Edition by Stephanie Kayden, Philip Anderson, Robert Freitas, Elke Platz ISBN 1107007399 9781107007390

Part I: Leadership Principles

1. Leadership in emergency medicine – Robert L. Freitas
2. Identifying and resolving conflict in the workplace – Robert E. Suter and Jennifer R. Johnson
3. Leading change: an overview of three dominant strategies of change – Andrew Schenkel
4. Building the leadership team – Peter Cameron
5. Establishing the emergency department’s role within the hospital – Thomas Fleischmann
6. Strategies for clinical team building: the importance of teams in medicine – Matthew M. Rice

Part II: Management Principles

7. Quality assurance in the emergency department – Philip D. Anderson and J. Lawrence Mottley
8. Emergency department policies and procedures – Kirsten Boyd
9. A framework for optimal emergency department risk management and patient safety – Carrie Tibbles and Jock Hoffman
10. Emergency department staff development – Thomas Fleischmann
11. Costs in emergency departments – Matthias Brachmann
12. Human resource management – Mary Leupold
13. Project management – Lee A. Wallis, Leana S. Wen and Sebastian N. Walker
14. How higher patient, employee and physician satisfaction lead to better outcomes of care – Christina Dempsey, Deirdre Mylod and Richard B. Siegrist, Jr
15. The leader’s toolbox: things they didn’t teach in nursing or medical school – Robert L. Freitas

Part III: Operational Principles

16. Assessing your needs – Manuel Hernandez
17. Emergency department design – Michael P. Pietrzak and James Lennon
18. Informatics in the emergency department – Steven Horng, John D. Halamka and Larry A. Nathanson
19. Triage systems – Shelley Calder and Elke Platz
20. Staffing models – Kirk Jensen, Dan Kirkpatrick and Thom Mayer
21. Emergency department practice guidelines and clinical pathways – Jonathan A. Edlow
22. Observation units – Christopher W. Baugh and J. Stephen Bohan
23. Optimizing patient flow through the emergency department – Kirk Jensen and Jody Crane
24. Emergency department overcrowding – Venkataraman Anantharaman and Puneet Seth
25. Practice management models in emergency medicine – Robert E. Suter and Chet Schrader
26. Emergency nursing – Shelley Calder and Kirsten Boyd

Part IV: Special Topics

27. Disaster operations management – David Callaway
28. Working with the media – Peter Brown
29. Special teams in the emergency department – David Smith and Nadeem Qureshi
30. Interacting with prehospital systems – Scott B. Murray
31. Emergency medicine in basic medical education – Julie Welch and Cherri Hobgood
32. Emergency department outreach – Meaghan Cussen
33. Planning for diversity – Tasnim Khan