Test Bank for Communication Mosaics An Introduction to the Field of Communication 8th Edition by Cengage Learning 9781305403581 1305403584

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ISBN 10: 1305403584
ISBN 13: 9781305403581
Author:Cengage Learning

COMMUNICATION MOSAICS: AN INTRODUCTION TO THE FIELD OF COMMUNICATION, 8E draws from the most up-to-date research, theories, and technological information to provide both an overview of the field and practical applications you can immediately use to improve your personal, professional, and public communication skills. Extremely student friendly, the text combines the author’s signature first-person narrative style with popular student commentaries. It introduces the basic processes and skills central to all communication contexts and then explains how these aspects of communication are applied in specific contexts such as interpersonal and public speaking. New coverage in Chapter 13 walks you step-by-step through the process of planning and preparing a public speech. As you progress through the text, each chapter ends with a case study enabling you to put what you learn into practice.

Communication Mosaics An Introduction to the Field of Communication 8th Table of contents:

Part I. Communication Careers and Foundations

1. A First Look at Communication

An Introduction to the Author

The Value of Studying Communication

Personal Life

Personal Relationships

Professional Life

Civic Life

Defining Communication

Process

Systems

Symbols

Meanings

Models of Communication

Linear Models

Interactive Models

Transactional Models

Careers in Communication

Research

Education

The Nonprofit Sector

Mass and Digital Communication: Journalism, Broadcasting, Public Relations, and Advertising

Training and Consulting

Human Relations and Management

Digital Media and Communication

Overview of Communication Mosaics

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

2. The Field of Communication from Historical and Contemporary Perspectives

The History of the Communication Field

Classical Roots: Rhetoric and Democratic Life

Liberal Education

Broadening the Field

Conducting Research in Communication

Quantitative Research

Qualitative Research

Critical Research

Rhetorical Criticism

The Breadth of the Communication Field

Intrapersonal Communication

Interpersonal Communication

Group and Team Communication

Public Communication

Organizational Communication

Mass Media

Computer-Mediated Communication

Intercultural Communication

Other Curricular Emphases

Blurring the Lines

Unifying Themes in the Communication Field

Symbolic Activities

Meaning

Ethics

Digital Media and Communication

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

Part II. Communication Processes and Skills

3. Perceiving and Understanding

The Perception Process

Selection

Organization

Interpretation

Influences on Perception

Physiological Factors

Expectations

Cognitive Abilities

Social Roles

Membership in Cultures and Social Communities

Digital Media and Perception

Guidelines for Improving Skill in Perceiving

Avoid Mind Reading

Check Perceptions with Others

Distinguish Facts from Inferences and Judgments

Monitor the Self-Serving Bias

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

4. Engaging in Verbal Communication

Language and Meaning

Features of Language

Principles of Communication

Symbolic Abilities

Language Defines Phenomena

Language Evaluates Phenomena

Language Organizes Experiences

Language Allows Hypothetical Thought

Language Allows Self-Reflection

Language Defines Relationships and Interaction

Digital Media and Verbal Communication

Guidelines for Effective Verbal Communication

Engage in Person-Centered Communication

Be Aware of Levels of Abstraction

Qualify Language

Own Your Feelings and Thoughts

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

5. Engaging in Nonverbal Communication

Principles of Nonverbal Communication

Nonverbal Communication Is Ambiguous

Nonverbal Behaviors Interact with Verbal Communication

Nonverbal Communication Regulates Interaction

Nonverbal Communication Establishes Relationship-Level Meanings

Nonverbal Communication Reflects Cultural Values

Types of Nonverbal Behaviors

Kinesics

Haptics

Physical Appearance

Olfactics

Artifacts

Proxemics and Personal Space

Environmental Factors

Chronemics

Paralanguage

Silence

Digital Media and Nonverbal Communication

Guidelines for Effective Nonverbal Communication

Monitor Your Nonverbal Communication

Interpret Others’ Nonverbal Communication Tentatively

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

6. Listening and Responding to Others

The Listening Process

Being Mindful

Physically Receiving Communication

Selecting and Organizing Communication

Interpreting Communication

Responding

Remembering

Obstacles to Effective Listening

Situational Obstacles

Internal Obstacles

Forms of Ineffective Listening

Digital Media and Listening

Guidelines for Effective Listening

Develop Skills for Informational and Critical Listening

Develop Skills for Relationship Listening

Develop Skills for Other Listening Goals

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

7. Creating Communication Climates

Levels of Confirmation and Disconfirmation

Recognition

Acknowledgment

Endorsement

Defensive and Supportive Climates

Evaluation versus Description

Certainty versus Provisionalism

Strategy versus Spontaneity

Control versus Problem Orientation

Neutrality versus Empathy

Superiority versus Equality

Conflict and Communication

Conflict Can Be Overt or Covert

Components in the Conflict Process

Third-Party Assistance in Resolving Conflict

Digital Media and Communication Climate

Guidelines for Creating and Sustaining Healthy Communication Climates

Communicate in Ways That Confirm Others

Communicate in Ways That Confirm Yourself

Respect Diversity among People

Time Conflict Effectively

Show Grace When Appropriate

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

8. Adapting Communication to Cultures and Social Communities

Understanding Cultures and Social Communities

Cultures Are Systems

Multiple Social Communities May Coexist in a Single Culture

Dimensions of Cultures and Social Communities

Relationships between Culture and Communication

We Learn Culture in the Process of Communicating

Communication Reflects Cultural Values

Communication Expresses and Sustains Cultures

Communication Is a Source of Cultural Change

Digital Media, Cultures, and Social Communities

Guidelines for Adapting Communication to Diverse Cultures and Social Communities

Engage in Person-Centered Communication

Respect Others’ Feelings and Ideas

Resist Ethnocentric Bias

Recognize That Adapting to Cultural Diversity Is a Process

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

Part III. Contexts of Communication

9. Communication and Personal Identity

Understanding the Self

The Self Is Multidimensional

Society Shapes the Self

Particular Others Shape the Self

The Self Arises in Communication with Others

Reflected Appraisal

Direct Definition

Social Comparison

Self-Disclosure

Digital Media and Personal Identity

Guidelines for Communicating with Ourselves

Reflect Critically on Social Perspectives

Commit to Personal Growth

Create a Supportive Context for the Change You Seek

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

10. Communication in Personal Relationships

Understanding Personal Relationships

Features of Personal Relationships

The Evolutionary Course of Personal Relationships

Digital Media and Personal Relationships

Guidelines for Communicating in Personal Relationships

Adapt Communication to Manage Distance

Ensure Equity in Family Relationships

Avoid Intimate Partner Violence

Insist on Safer Sex

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

11. Communication in Groups and Teams

Understanding Communication in Groups and Teams

Defining Groups and Teams

The Rise of Groups and Teams

Potential Limitations and Strengths of Groups

Potential Limitations of Groups

Potential Strengths of Groups

Features of Small Groups

Cohesion

Group Size

Power Structure

Interaction Patterns

Group Norms

Methods of Group Decision Making

Standard Agenda

Nominal Group Technique

Digital Media and Groups

Guidelines for Communicating in Groups and Teams

Participate Constructively

Provide Leadership

Manage Conflict Constructively

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

12. Communication in Organizations

Key Features of Organizational Communication

Structure

Communication Networks

Links to External Environments

Organizational Culture

Vocabulary

Stories

Rites and Rituals

Structures

Rules

Digital Media and Organizational Communication

Guidelines for Communicating in Organizations

Expect to Move in and out of Teams

Balance Investments in Life and Work

Manage Personal Relationships on the Job

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

13. Public Communication

Choosing a Speaking Purpose

Earning Credibility

Finding Evidence

Organizing Speeches

The Body

The Introduction

The Conclusion

Transitions

Developing Effective Delivery

Digital Media and Public Speaking

Guidelines for Public Speaking

Adapt Speeches to Audiences

Listen Critically

Summary

Experience Communication Sample Speech

Together, We Can Stop Cyber-Bullying

Key Concepts

Review, Reflect, Extend

14. Mass Media

Understanding Mass Media

Changes in Mass Media Change Human Life

Mass Media Serve Individuals’ Needs and Desires

Mass Media Influence Human Knowledge and Perspectives

Mass Media Advance the Dominant Ideology

Digital Media and Mass Media

Guidelines for Engaging Mass Media

Develop Media Literacy

Respond Actively

Summary

Experience Communication Case Study

Key Concepts

Review, Reflect, Extend

15. Digital Media and the Online World

Understanding Digital Media

Features of Digital Media

Digital Media’s Impact on Human Thinking

Uses and Abuses of Digital Media

Identity Work

Connecting with Others

Learning

Professional Communication

Organizing

Guidelines for Interacting with Digital Media

Consciously Manage Your Engagement with Digital Technologies

Manage Trolls and Other Digital Monsters

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