Test Bank for Communicating at Work Strategies for Success in Business and the Professions 11th Edition by Ronald Adler, Jeanne Marquardt Elmhorst, Kristen Lucas ISBN 0078036801 9780078036804

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ISBN 10: 0078036801

ISBN 13: 9780078036804

Author: Ronald Adler, Jeanne Marquardt Elmhorst, Kristen Lucas

The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively. This edition retains the hallmark features that have been praised by faculty and students–a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools–while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations.

 

Test Bank for Communicating at Work Strategies for Success in Business and the Professions 11th Edition Table of contents: 

Part one Basics of Business and Professional Communication Strategic Case: Sundown Bakery

Chapter 1 Communicating at Work

Communication and Career Success

The Nature of Communication

Communication Principles

Basics of the Communication Model

Communication Channels

Communicating in and beyond Organizations

Formal Communication Networks

Informal Communication Networks

Personal Networking

Ethical Dimensions of Communication

Master the Chapter

Review Points

Key Terms

Activities

Chapter 2 Communication, Culture, and Work

The Nature of Culture

Communication in a Diverse Society

Race and Ethnicity

Social Class

Generational Differences

Regional Differences

Disabilities

Cultural Differences in International Business

Customs and Behavior

Diversity and Ethical Issues

Communicating across Diversity

Become Culturally Literate

Develop Constructive Attitudes

Adapt Your Behavior

Master the Chapter

Review Points

Key Terms

Activities

Part two Personal Skills Strategic Case: Omnicom Marketing

Chapter 3 Listening

Listening at Work

The Importance of Listening

Assumptions about Listening

Barriers to Effective Listening

Environmental Barriers

Physiological Barriers

Psychological Barriers

Listening Styles

Relational Listening

Analytical Listening

Task-Oriented Listening

Critical Listening

Listening More Effectively

Listening to Understand

Listening to Evaluate

Master the Chapter

Review Points

Key Terms

Activities

Chapter 4 Verbal and Nonverbal Messages

Verbal Messages

Clarity and Ambiguity

Inflammatory Language

Language and Identity Management

Feminine and Masculine Language Use

Nonverbal Communication

Characteristics of Nonverbal Communication

Types of Nonverbal Communication

Improving Nonverbal Effectiveness

Master the Chapter

Review Points

Key Terms

Activities

Chapter 5 Interpersonal Strategies and Skills

Interpersonal Skills and Success

Building Positive Relationships

Affirming Dignity

Enhancing Organizational Climate

Sharing Feedback

Giving Praise

Raising Difficult Issues

Offering and Responding to Criticism

Dealing with Difficult People and Situations

Incivility

Bullying

Sexual Harassment

Managing Conflict

What Are Conflicts About?

Approaches to Conflict

Handling Conflicts Constructively

Master the Chapter

Review Points

Key Terms

Activities

Chapter 6 Principles of Interviewing

Interviewing Strategies

Planning the Interview

Conducting the Interview

Types of Interviews

The Information-Gathering Interview

The Career Research Interview

The Employment Interview

The Ethics of Interviewing

Obligations of the Interviewer

Obligations of the Interviewee

Master the Chapter

Review Points

Key Terms

Activities

Part three Working in GroupsStrategic Case: Museum of Springfield

Chapter 7 Leading and Working in Teams

The Nature of Teams

Characteristics of Work Groups

What Makes a Group a Team?

Virtual Teams

Leadership and Influence in Teams

Perspectives on Leadership

LeaderÔøΩMember Exchange

Becoming a Leader

Power and Influence of Members

Effective Communication in Teams

Fill Functional Roles

Recognize Both Team and Personal Goals

Promote Desirable Norms

Promote an Optimal Level of Cohesiveness

Avoid Excessive Conformity

Master the Chapter

Review Points

Key Terms

Activities

Chapter 8 Effective Meetings

Types of Meetings

Information-Sharing Meetings

Problem-Solving and Decision-Making Meetings

Ritual Activities

Virtual Meetings

Planning a Problem-Solving Meeting

When to Hold a Meeting

Setting an Agenda

Conducting the Meeting

Beginning the Meeting

Conducting Business

Concluding the Meeting

Following Up the Meeting

Problem-Solving Communication

Stages in Group Problem Solving

Enhancing Creativity

Systematic Problem Solving

Decision-Making Methods

Master the Chapter

Review Points

Key Terms

Activities

Part four Making Effective PresentationsStrategic Case: Fresh Air Sports

Chapter 9 Developing and Organizing the Presentation

Analyzing the Situation

Analyzing the Audience

Analyzing Yourself as the Speaker

Analyzing the Occasion

Setting Your Goal and Developing the Thesis

General and Specific Goals

Developing the Thesis

Organizing the Body

Brainstorming Ideas

Basic Organizational Plan

Identify Main Points and Subpoints

Choose the Best Organizational Pattern

Rules for Main Points

Planning the Introduction and Conclusion

Functions of the Introduction

Types of Opening Statements

Functions of the Conclusion

Types of Closing Statements

Adding Transitions

Functions of Transitions

Characteristics of Effective Transitions

Master the Chapter

Review Points

Key Terms

Activities

Chapter 10 Verbal and Visual Support in Presentations

Functions of Supporting Material

Clarity

Interest

Proof

Verbal Support

Definitions

Examples

Stories

Statistics

Comparisons

Quotations

Citing Your Sources

Visual Aids

Types of Visual Aids

Media for Presenting Visual Aids

Presentation Software

Guidelines for Using Visual Aids

Master the Chapter

Review Points

Key Terms

Activities

Chapter 11 Delivering the Presentation

Types of Delivery

Manuscript Presentations

Memorized Presentations

Extemporaneous Presentations

Impromptu Presentations

Guidelines for Delivery

Visual Elements

Verbal Elements

Vocal Elements

Question-and-Answer Sessions

When to Answer Questions

How to Manage Questions

Speaking with Confidence

Accept a Moderate Amount of Nervousness

Speak More Often

Rehearse Your Presentation

Audience

Think Rationally about Your Presentation

Master the Chapter

Review Points

Key Terms

Activities

Chapter 12 Types of Business Presentations

Informative Presentations

Briefings

Reports

Training

Persuasive Presentations

Organizing Persuasive Messages

Types of Persuasive Presentations

Strategies for Ethical Persuasion

Group Presentations

Approaches to Organizing a Group Presentation

Planning Introductions, Conclusions, and Transitions in Group Presentations

Delivering a Group Presentation

Special-Occasion Speaking

Welcoming a Guest or Group

Introducing Another Speaker

Honoring a Person or an Institution

Giving a Toast

Presenting an Award

Accepting an Award

Master the Chapter

Review Points

Key Terms

Activities

Appendix I: Interviewing Materials

Appendix II: Sample Presentations

Appendix III: Business Writing

Glossary

Notes

Credits

 

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