Test Bank For Service Management Operations Strategy Information 8th Edition by James Fitzsimmons ISBN 0078024072 978-0078024078

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ISBN 10: 0078024072
ISBN 13: 978-0078024078
Author: James A. Fitzsimmons 

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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