Communication for Business and the Professions Strategie s and Skills 5th Edition byJudith Dwyer

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Author:  Judith Dwyer 

The comprehensive how-to guide to preparing students for the demands they’ll face on the job.

Dwyer thoroughly addresses the new-media skills that employees are expected to have in today’s business environment. Now titled Communication for Business and the Professions: Strategies and Skills, the fifth edition presents these technologies in the context of proven communication strategies and essential business English skills.

With new and updated content on social media and technology, Dwyer provides comprehensive coverage of communication strategies and skills by linking theory and research with practical skills and examples.

Dwyer believes in expanding our knowledge of what we can do to interact effectively and provides us with working models to practise and refine how well we do it. This edition continues to provide a solid background in communication, stimulate critical thinking, and promote active learning through a variety of features and activities.

Communication for Business and the Professions Strategie s and Skills 5th Table of contents:

Part 1: The Communication Factor

1. Communication Foundations
2. Interpersonal Communication
3. Emotional Intelligence: Managing Self and Relationships
4. Negotiation and Conflict Management
5. Intercultural Communication

Part 2: Leadership and Communication

6. Communication Across the Organization
7. Leadership
8. Team and Work Group Communication
9. Effective Meetings: Face-to-Face and Virtual
10. Customer Satisfaction
11. Public Relations

Part 3: Researching, Evaluating, and Presenting Information

12. Knowledge Management and Decision Making
13. Researching and Processing Information
14. Conducting Surveys and Questionnaires
15. Critical Thinking, Argument, Logic, and Persuasion
16. Communicating Through Visuals
17. Oral Presentations and Public Speaking

Part 4: The Writing Process

18. Writing for the Professions
19. Writing Correspondence, Emails, and Short Reports
20. Writing Long Reports
21. Writing for the Web
22. Writing Reflective Journals
23. Academic Writing

Part 5: Employment Communication

24. The Job Search, Resumes, and Interviews

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