Human Relations for Career and Personal Success Concepts, Applications, and Skills 11th Edition by Andrew DuBrin ISBN 0134163206 9780134163208

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ISBN 10: 0134163206
ISBN 13: 9780134163208
Author: Andrew DuBrin

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For courses in human relations.   Show Students How Personal and Career Success Stems from the Development of Improved Human Relations Skills By linking career and personal success to the development of human relations skills, the Eleventh Edition of Human Relations for Career and Personal Success stresses the importance of learning to deal more effectively with others. Applicable to a wide range of courses and professions, the text emphasizes teamwork, influencing others, and motivation as key components of success in work and life. Picking up where the previous edition left off, Dubrin continues to use new and powerful examples and exercises as part of a proven approach to help readers develop better their interpersonal skills.

Human Relations for Career and Personal Success Concepts, Applications, and Skills 11th Table of contents:

Chapter 1 Human Relations and You

Outline

Learning Objectives

How Studying Human Relations Can Help You

How Work and Personal Life Influence Each Other

Human Relations Begins with Self-Understanding

General Information about Human Behavior

Informal Feedback from People

Feedback from Superiors

Feedback from Coworkers

Feedback from Self-Assessment Quizzes

Looking at the Self through the Johari Window

Two Self-Evaluation Traps

How the Human Relations Movement Developed

Scientific Management

The Hawthorne Studies

The Threat of Unionization

The Philosophy of Industrial Humanism

Theory X and Theory Y of Douglas McGregor

Theory X Assumptions

Theory Y Assumptions

The Internet and Social Media Era

Relevance of the History of Human Relations to Today’s Workplace

Major Factors Influencing Job Performance and Behavior

Concept Review and Reinforcement

Key Terms

Summary and Review

Discussion and Review Questions

Web Corner

Internet Skill Builder

The Importance of Human Relations Skills in Business

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 1-1

Learning about Each Other’s Human Relations Skills

Applying Human Relations Exercise 1-2

My Human Relations Journal

Human Relations Role-Playing Exercise

Human Relations Class Activity

The Unique People

References

Chapter 2 Self-Esteem and Self-Confidence

Outline

Learning Objectives

The Nature of Self-Esteem, its Development, and its Consequences

The Development of Self-Esteem

The Consequences of Self-Esteem

Positive Consequences

Potential Negative Consequences

The Enhancement of Self-Esteem

Attain Legitimate Accomplishments

Be Aware of Personal Strengths

Minimize Settings and Interactions That Detract from Your Feelings of Competence

Talk and Socialize Frequently with People Who Boost Your Self-Esteem

Model the Behavior of People with High Self-Esteem

The Importance of Self-Confidence, and its Sources

The Importance of Self-Confidence and Self-Efficacy

The Sources of Self-Confidence

Developing and Strengthening Your Self-Confidence

Take an Inventory of Personal Assets and Accomplishments

Develop a Solid Knowledge Base

Use Positive Self-Talk

Avoid Negative Self-Talk

Use Positive Visual Imagery

Set High Expectations for Yourself (the Galatea Effect)

Strive for Peak Performance

Behave As If You Feel Confident

Practice Public Speaking

Bounce Back from Setbacks and Embarrassments

Strive to Develop Positive Psychological Capital

Avoid Overconfidence

Codependency and its Link to Low Self-Esteem and Low Self-Confidence

Meaning of Codependency

Symptoms and Description of the Problem

How to Control and Overcome Codependency

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 2-1

Boosting the Self-Esteem of Another Person

Applying Human Relations Exercise 2-2

Building Your Self-Confidence and Self-Efficacy

Human Relations Class Activity

The Self-Esteem and Self-Confidence Survey

Human Relations Case Study 2–1

Human Relations Role-Playing Exercise 2–1

Brandy Becomes More Humble

Human Relations Case Study 2–2

Human Relations Role-Playing Exercise 2–2

Quincy Attempts to Boost Anthony’s Self-Confidence

References

Chapter 3 Self-Motivation and Goal Setting

Outline

Learning Objectives

How Needs and Motives Influence Motivation

The Need Theory of Motivation

Important Needs and Motives People Attempt to Satisfy

Maslow’s Hierarchy of Needs

Engagement as Part of Self-Motivation

Self-Determination and Engagement

How Goals Contribute to Self-Motivation

Advantages of Goals

The Learning and Performing Orientations toward Goals

Goal Setting on the Job

Personal Goal Setting

Action Plans to Support Goals

Guidelines for Goal Setting

Problems Sometimes Created by Goals

Self-Motivation Techniques

How to Develop the Self-Discipline to Achieve Goals and Stay Motivated

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 3-1

Goal-Setting and Action Plan Worksheet

Applying Human Relations Exercise 3-2

Setback in Goal Setting and Developing Action Plans

Human Relations Class Activity

How Important Is Need Satisfaction to People?

Human Relations Case Study 3–1

Charlotte Struggles to Get Involved

Questions

Human Relations Role-Playing Exercise

Getting Charlotte More Engaged

Human Relations Case Study 3–2

Trevor Aims for the Top

Questions

References

Chapter 4 Emotional Intelligence, Attitudes, and Happiness

Outline

Learning Objectives

Emotional Intelligence

Key Components of Emotional Intelligence

Consequences of High and Low Emotional Intelligence

Acquiring and Developing Emotional Intelligence

Concerns and Cross-Cultural Considerations

The Components of Attitudes and How They are Acquired and Changed

Components of Attitudes

How Attitudes Are Formed

The Importance of Job Satisfaction and Positive Attitudes

How Attitudes Are Changed

How Companies Encourage Positive Attitudes and Job Satisfaction

Organizational Citizenship Behavior

Happiness and How It Can Be Acquired and Enhanced

The Spheres of Life and Happiness

The Keys to Happiness

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 4-1

Enhancing Your Emotional Intelligence

Applying Human Relations Exercise 4-2

Achieving Happiness

Human Relations Class Activity

The World’s Happiest Person

Human Relations Case Study 4–1

Miguel, the Hard-Hitting Organizational Citizen

Questions

Human Relations Role-Playing Exercise

Miguel Attempts to Defend His Organizational Citizenship Behavior

Human Relations Case Study 4–2

Margot Pursues Happiness

Questions

References

Chapter 5 Values and Ethics

Outline

Learning Objectives

Values as a Part of Understanding Human Relations

How Values Are Learned

The Classification and Clarification of Values

The Mesh between Individual and Job Values

The Importance of Being Concerned About Business Ethics

Why Being Ethical Isn’t Easy

The Extent of Ethical Problems

Frequent Ethical Mistakes and Violations

Guidelines for Making Ethical Decisions and Behaving Ethically

Developing the Right Character Traits

Using a Guide to Ethical Decision Making

Developing Strong Relationships with Work Associates

Using Corporate Ethics Programs

Following an Ethical Role Model in the Company

Following an Applicable Code of Professional Conduct

Blowing the Whistle on Highly Unethical and Illegal Conduct

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 5-1

Value Clarification

Applying Human Relations Exercise 5-2

The Ethics of Whistle-Blowing

Human Relations Class Activity

My Biggest Ethical Challenge and Its Resolution

Human Relations Case Study 5–1

Am I Paid to Be My Manager’s TV Repair Technician?

Questions:

Human Relations Role-Playing Exercise 5–1

Dealing with an Unusual Request from the Boss

Human Relations Case Study 5–2

The Subprime Auto Loan Unit

Questions

Human Relations Role-Playing Exercise 5–2

Thinking through the Ethics of High-Cost Auto Loans

References

Chapter 6 Problem Solving and Creativity

Outline

Learning Objectives

Personal Characteristics That Influence Your Problem-Solving Ability

Cognitive Intelligence, Education, and Experience

Emotional Intelligence

Flexibility versus Rigidity

Intuition

Concentration

Decisiveness and Perfectionism

Risk Taking and Thrill Seeking

Values of the Decision Maker

The Problem-Solving and Decision-Making Steps

Be Aware of the Problem or Opportunity

Identify Causes of the Problem

Find Creative Alternatives

Weigh Alternatives and Make the Choice

Implement the Choice

Evaluate the Choice

Creativity in Decision Making

Measuring Your Creative Potential

Characteristics of Creative Workers

The Conditions Necessary for Creativity

Improving Your Creativity

Believe That You Can Be Creative

Concentrate Intensely on the Task at Hand

Overcome Traditional Mental Sets

Conduct Brainstorming and Brainwriting Sessions

Establish Idea Quotas for Yourself

Engage in Multicultural Experiences

Obtain Adequate Physical Exercise

Solicit Feedback on Your Performance

Try Creative Problem Solving When You Are Not at Your Best

Play the Roles of Explorer, Artist, Judge, and Lawyer

How Critical Thinking Relates to Problem Solving and Creativity

How Multiple Intelligences Contribute to Problem Solving and Creativity

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 6-1

Using the Problem-Solving Process

Applying Human Relations Exercise 6-2

Helping the Alliance Rubber Company Prosper

Human Relations Class Activity

Creative Problem Solving and Potholes

Human Relations Case Study 6–1

Human Relations Role-Playing Exercise 6–1

Group Decision Making and Creativity

Human Relations Case Study 6–2

Human Relations Role-Playing Exercise 6–2

References

Part II Dealing Effectively with People

Chapter 7 Personal Communication Effectiveness

Outline

Learning Objectives

How Communication Takes Place

Nonverbal Communication (Sending and Receiving Silent Messages)

Environment or Setting

Distance from the Other Person

Posture

Hand Gestures

Facial Expressions and Eye Contact

Voice Quality

Personal Appearance

Touching Another Person

Lie Detection through Nonverbal Communication

Using Social Media to Enhance Communication Effectiveness

Positive Communication Skills and Social Networking

Negative Communication Skills and Social Networking

Frequent Barriers to Communication

Sending a Self-Centered Message

One-Way Communication

Different Interpretation of Words (Semantics)

Credibility of the Sender and Mixed Signals

Distortion and Filtering of Information

Different Perspectives and Experiences

Emotions and Attitudes

Communication Overload

Improper Timing

Poor Communication Skills

Cultural and Language Barriers

Building Bridges to Communication

Appeal to Human Needs, and Time Your Messages

Repeat Your Message Assertively, Using More than One Channel

Have a Positive Attitude, and Be Persuasive

Discuss Differences in Frames of Reference

Check for Comprehension and Feelings through Feedback

Minimize Defensive Communication

Combat Communication Overload

Use Mirroring to Establish Rapport

Engage in Small Talk and Positive Gossip

Solicit Feedback on Your Communication Effectiveness

Overcoming Gender Barriers to Communication

Enhancing Your Listening Skills

Active Listening

Personal Communication Style

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 7-1

I Want This Position

Applying Human Relations Exercise 7-2

Active Listening

The Cost-Cutting Coworker

The Jubilant Innovation Award Winner

Human Relations Class Activity

How Good Should Our Communication Skills Be?

Human Relations Case Study 7–1

Totally Connected Alan

Questions

Human Relations Role-Playing Exercise 7–1

Feedback about Feedback

Human Relations Case Study 7–2

Human Relations Role-Playing Exercise 7–2

Charlotte Communicates Persuasively

References

Chapter 8 Communication in the Workplace

Outline

Learning Objectives

Formal Channels of Communication Within Organizations

Company Blogs and Social Media Sites as Formal Channels

Social Networking Websites, Intranets, and Webinars

Social Networking Websites 

Intranets 

Webinars 

Communication Channels for Managing Crises

Communication Directions

Downward Communication 

Upward Communication 

Horizontal Communication 

Diagonal Communication 

Informal Channels of Communication Within Organizations

Networks of Contacts

Communities of Practice 

The Shadow Organization and Social Network Analysis 

The Grapevine

Rumors 

Chance Encounters and Management by Walking Around

Open Work Spaces and Informal Communication

Challenges to Interpersonal Communication Created by Communication Technology

E-mail and Communication among People

Indiscriminate Message Sending 

Too Much Informality 

Avoidance of In-Person Reprimands 

Alternatives to E-mail 

Use Presentation Technology to Your Advantage

Improve Your Telephone, Voice Mail, and Speakerphone Communication Skills

Telecommuting and the Remote Workforce

Advantages of Telecommuting

Interpersonal Communication Problems

Characteristics of Successful Telecommuters

The Multitasking Movement

The Benefits of Multitasking

Cognitive Problems Associated with Multitasking

Interpersonal Consequences of Multitasking

Overconfidence in Computer-Generated Data

Doing an Effective Job of Conducting or Participating in a Business Meeting

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 8-1

Designing an Office for a Virtual-Customer Agent

Applying Human Relations Exercise 8-2

Evaluating a Business Meeting

Human Relations Class Activity

Human Relations Case Study 8–1

Human Relations Role-Playing Exercise 8–1

Human Relations Case Study 8–2

Human Relations Role-Playing Exercise 8–2

References

Chapter 9 Specialized Tactics for Getting Along with Others in the Workplace

Outline

Learning Objectives

Developing a Good Relationship with Your Manager or Team Leader

Create a Positive First Impression

Achieve Good Job Performance

Display a Strong Work Ethic

Be Dependable and Honest

Be a Good Organizational Citizen

Create a Strong Presence

Find Out What Your Manager Expects of You

Minimize Complaints

Avoid Bypassing Your Manager

Engage in Favorable Interactions with Your Manager

Delivering Bad News 

Cross-Cultural Factors 

Coping with a Problem Manager

Reevaluate Your Manager

Confront Your Manager about the Problem

Overrespond to the Manager’s Pet Peeves

Learn from Your Manager’s Mistakes

Building Good Coworker Relationships

Have High Self-Esteem and Be at the Center of a Communication Network

Develop Allies through Being Civil

Make Other People Feel Important

Maintain Honest and Open Relationships

Be a Team Player

Follow Group Standards of Conduct

Express an Interest in the Work and Personal Lives of Coworkers

Use Appropriate Compliments

Face Maturely the Challenge of the Office Romance

Company Policies about Office Romances 

Be Discreet with the Office Romance 

Building Good Relationships with Customers

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Applications Exercises

Applying Human Relations Exercise 9-1

Giving Good Customer Service

Scenario 1: Providing the Wow Experience 

Scenario 2: Make the buyer feel good 

Applying Human Relations Exercise 9-2

The Thirty-Second Elevator Speech

Human Relations Class Activity

How We Got in Good with the Boss

Human Relations Case Study 9–1

Human Relations Role-Playing Exercise

Human Relations Class Study 9–2

Human Relations Role-Playing Exercise

References

Chapter 10 Managing Conflict

Outline

Learning Objectives

Why So Much Conflict Exists

Competition for Limited Resources

Differences of Opinion on Work-Related Issues and Rights

Incivility

Personality Clashes and Drama

Aggressive Personalities and Workplace Bullies

Passive-Aggressive Personalities

Culturally Diverse Teams and Factional Groups

Competing Work and Family Demands

Sexual Harassment: A Special Type of Conflict

The Good and Bad Sides of Conflict

Techniques for Resolving Conflicts

Being Assertive

Confrontation and Problem Solving Leading to Win–Win

Disarm the Opposition

Reframing (Including Cognitive Restructuring and Asking Questions)

Appeal to a Third Party and the Grievance Procedure

Negotiation and Bargaining Tactics

Dealing with Difficult People

Suggestions for Managing Anger

Managing Your Own Anger

Managing Anger in Other People

Choosing a Tactic for Resolving a Conflict or Managing Anger

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Internet Skill Builder

Conflict Resolution

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Skill-Building Exercise 10-1

Win–Win Conflict Resolution

Applying Human Relations Exercise 10-1

Reframing through Cognitive Restructuring

Human Relations Class Activity

Negotiating for a Bigger Raise

Human Relations Case Study 10–1

Diego Feels Sexually Harassed

Questions

Human Relations Role-Playing Exercise

Human Relations Case Study 10–2

Ashley Uses Passion as an Excuse

Questions

Human Relations Role-Playing Exercise

Ashley Lashes Out

References

Chapter 11 Becoming an Effective Leader

Outline

Learning Objectives

Traits and Characteristics of Effective Leaders

Proactivity

Self-Confidence and Courage

Emotional Intelligence

Trustworthiness and Character

Strong Work Motivation and High Energy

Cognitive Skills

Charisma

Vision

Passion, Enthusiasm, and Excitement

Sense of Humor

Behaviors and Skills of Effective Leaders

Practice Strong Ethics

Direction Setting

Help Group Members Reach Goals and Achieve Satisfaction

Set High Expectations

Engage in Face Time and Give Frequent Feedback on Performance

Ask the Right Questions

Be a Servant Leader

Leadership Style and Style Flexibility

The Classic Dimensions of Consideration and Initiating Structure

The Participative (Team) Leadership Style

Consultative Leaders

Consensus Leaders

Democratic Leaders

Style Flexibility and Adaptability

Rule of Thumb for Style Flexibility

Adapting Leadership Style to Cultural Values

Techniques for a Leader Getting Along Well with Subordinates

The Leader–Member Exchange Model

Suggestions for Attaining Good Relationships with Subordinates

Developing Your Leadership Potential

Key Challenges of Being a First-Time Leader

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Overview of leadership

Leadership development programs

Servant leadership

Internet Skill Builder

Charisma Development

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 11-1

Developing Your Charisma

Applying Human Relations Exercise 11-2

My Personal Leadership Journal

Applying Human Relations Exercise 11-3

Analyzing the Leadership Effectiveness of a Past or Present Supervisor

Human Relations Class Activity

“Some Good Leadership Advice I Received”

Human Relations Case Study 11–1

Firing up the Bus Drivers at Interstate Transport

Questions

Human Relations Role-Playing Exercise 11–1

Human Relations Case Study 11–2

What Kind of Leader Is Danny Wong?

Questions

Human Relations Role-Playing Exercise 11–2

Danny Wong Attempts to Practice Participative Leadership

References

Chapter 12 Motivating Others and Developing Teamwork

Outline

Learning Objectives

Diagnosing Work Motivation

Motivation Through Empowerment, Job Design, and Various Forms of Positive Reinforcement

Empowerment

Motivation through Job Design and Interesting Work

The Two-Factor Theory of Work Motivation

Intrinsic Motivation and Job Enrichment

Motivation through Positive Reinforcement

Financial Incentives as Positive Reinforcement

Motivation through Recognition and Praise

Strategies and Tactics for Building Teamwork

Understanding Group Dynamics to Improve Teamwork Development and Motivation

Stages of Group Development

Team Member Roles

The Problem of Groupthink (Too Much Consensus)

Characteristics of an Effective Work Group

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 12-1

The Job Enrichment Squad

Applying Human Relations Exercise 12-2

Team Member Roles

Scenario A: Management Team 

Scenario B: Group of Sports Fans 

Scenario C: Community Group 

Human Relations Class Activity

A Survey of Positive Motivators

Human Relations Case Study 12–1

Squeezing Out Higher Motivation from Dental Hygienists

Questions

Human Relations Role-Playing Exercise

A Motivational Meeting with the Dental Hygienists

Human Relations Case Study 12–2

Ruth Waves a Red Flag

Questions

References

Chapter 13 Diversity and Cross-Cultural Competence

Outline

Learning Objectives

Major Dimensions of Differences in Cultural Values

Multicultural Identities and the Cultural Mosaic

Applying Knowledge of Cultural Differences in Values

Approaches to Improving Cross-Cultural Relations

Develop Cultural Sensitivity and Cultural Intelligence

Focus on Individuals Rather than Groups

Respect All Workers and Cultures

Value Cultural Differences

Recognize Your Own Cultural Biases

Minimize Cultural Bloopers

Participate in Cultural Training

Participate in Diversity Training

Overcoming Cross-Cultural Communication Barriers

Additional Ways in Which Organizations Use Diversity to Advantage

Diverse Teams

Matching Organizational Diversity with Community Diversity

Accommodations for People with Physical Disabilities

Employee Network (Affinity) Groups

Legal Aspects of Working in a Culturally Diverse Environment

Federal Laws Prohibiting Job Discrimination

Additional Examples of Legislation and Court Rulings to Ensure Equal Rights

Affirmative Action

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 13-1

Avoiding Cultural Mistakes

Applying Human Relations Exercise 13-2

Developing Empathy for Differences

Human Relations Class Activity

Cultural Gaffes in Both Directions

Human Relations Case Study 13–1

Chantal Struggles with a Big Sale in Mexico City

Questions

Human Relations Role-Playing Exercise

Chantal Tries to Win Back Those Potential Pesos

Human Relations Case Study 13–2

Akiak Wants to Fit In

Question.s:

Human Relations Role-Playing Exercise

Building a Relationship with an Eskimo Electronic Technician

References

Part III Developing Career Thrust

Chapter 14 Getting Ahead in Your Career

Outline

Learning Objectives

The Basics of Conducting a Job Search

Target Your Job Search

Launch Your Job Search with a Positive Attitude

Be Aware of Qualifications Employers Are Seeking

Finding Jobs through Networking and the Internet

Networking (Contacts and Referrals) 

Websites for Job Finding 

The Job Résumé and Cover Letter

Preparing an Effective Job Résumé 

The Cover Letter 

The Successful Job Interview

Your Online Reputation and the Job Search

Career Advancement Strategies and Tactics

Taking Control of Yourself

Develop Expertise, Passion, and Pride 

Develop a Code of Professional Ethics Including Helping Others 

Perform Well and Become a Star Performer 

Continue to Hone Your Interpersonal Skills 

Develop a Proactive Personality 

Create Good First Impressions and a Favorable Appearance 

Document Your Accomplishments and Be Visible 

Keep Growing through Continuous Learning and Self-Development 

Observe Proper Etiquette 

Develop Your Personal Brand 

Minimize Political Blunders 

Exerting Control over the Outside World

Establish Career Goals 

Achieve Broad Experience 

Find a Mentor 

Deal Constructively with Having a Subordinate Older than You or a Younger Boss 

Older Subordinate. 

Younger Boss. 

Balance Your Life 

Developing Your Networking Skills

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 14-1

Building Your Network

Applying Human Relations Exercise 14-2

Strategies and Action Plans for Career Success

Human Relations Class Activity

Capitalizing on Strengths for Career Success

Human Relations Class Study 14–1

Pamela Develops a Brand Called Pam Peters

Questions:

Human Relations Role-Playing Exercise

The HR Manager Reviews “The Brand Called Pam Peters”

Human Relations Case Study 14–2

References

Chapter 15 Learning Strategies, Perception, and Life Span Changes

Outline

Learning Objectives

Major Learning Strategies and Processes

Classical Conditioning: Learning Simple Habits and Reflexes

How Classical Conditioning Takes Place

Habits in Everyday Life

Operant Conditioning: Learning through the Consequences of Our Behavior

Reinforcement Strategies

Positive Reinforcement and Negative Reinforcement. 

Punishment. 

Extinction. 

Schedules of Reinforcement 

Modeling and Informal Learning: Learning Complicated Skills

E-Learning

Traits and Attitudes of the Learner 

Strengths and Limitations of E-Learning 

Group Learning

Several Different Learning Styles

Learning Styles Associated with Personality as Measured by the Golden Personality Type Profiler

Improving Learning and Brain Functioning through Rest

Continuous Learning during Your Career

How Perception Influences Our Interpretation of the World

Why Perceptual Problems Exist

Characteristics of the Stimulus

Mental Processes of People 

Selective Attention. 

Denial. 

Stereotyping. 

Halo Effect. 

Projection. 

Perceptual Congruence

Attribution Theory: How We Perceive the Causes of Behavior

How We Respond to Life Span Changes and Challenges

Stages of the Life Cycle

Responding to Challenges in Adolescence

Cognitive Challenges 

Personality and Social Challenges

Successfully Managing the Teenage Brain 

Responding to Adult Life Challenges

Cognitive Challenges 

Personality and Social Challenges

The Sandwich Generation Challenge 

Responding to Late-Life Challenges

Cognitive Challenges 

Personality and Social Challenges 

Life and Job Satisfaction throughout the Life Span

Life Satisfaction and Age 

Job Satisfaction and Age 

Basic Concepts about Changing Careers

Factors Influencing a Successful Career Change

Changing Careers without Changing Employers

Self-Employment as a Career Change

Tactics for Coping with Change

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Internet Skill Builder

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 15-1

Developing Your Brain and Learning Ability

Applying Human Relations Exercise 15-2

Life Span Challenges Facing Seniors

Human Relations Class Activity

Capitalizing on the Halo Effect

Human Relations Role-Playing Exercise

References

Chapter 16 Developing Good Work Habits

Outline

Learning Objectives

Dealing with Procrastination

Why People Procrastinate

Techniques for Reducing Procrastination

Proper Attitudes and Values to Develop for Productivity

Develop a Mission and Goals

Value Good Attendance and Punctuality

Value Your Time

Value Neatness, Orderliness, and Speed

Work Smarter, Not Harder

Appreciate the Importance of Rest and Relaxation

Effective Time-Management Techniques

Clean Up and Get Organized

Plan Your Activities

Boost Your Energy

Make Good Use of Digital Technology Including Productivity Tools

Concentrate on One Key Task at a Time

The Flow Experience

The Role of Self-Discipline 

ADHD and Concentration

Streamline Your Work, and Emphasize Important Tasks

Work at a Steady Pace

Create Some Quiet, Uninterrupted Time

Make Use of Bits of Time, and Use Multitasking for Routine Work

Stay in Control of Paperwork, the Inbox, and E-mail

Overcoming Time Wasters

Minimize Daydreaming

Prepare a Time Log to Evaluate Your Use of Time

Avoid Unproductive Use of Computers

Keep Track of Important Names, Places, and Things

Set a Time Limit for Certain Tasks and Projects

Schedule Similar Tasks Together (Clustering)

Bounce Quickly from Task to Task

Concept Review and Reinforcement

Key Terms

Summary and Review

Questions for Discussion and Review

Web Corner

Developing Your Human Relations Skills

Human Relations Application Exercises

Applying Human Relations Exercise 16-1

Squeezing Productivity out of Social Networking Sites

Applying Human Relations Exercise 16-2

My Personal Procrastination Analysis

Procrastination Episode

Human Relations Class Activity

Personal Productivity Checklist

Human Relations Case Study 16–1

Human Relations Role-Playing Exercise

Dealing with Chloe’s Procrastination Problem

Human Relations Case Study 16–2

The Busy Office Manager

Questions:

References

Part IV Staying Emotionally Healthy

Chapter 17 Managing Stress and Personal Problems

Outline

Learning Objectives

The Physiology and Consequences of Stress

Physiological Changes

Consequences and Symptoms

Challenge versus Hindrance Stressors

The Consequences of Negative Stress 

Overall Relationship between Stress and Job Performance 

Burnout as a Consequence of Long-Term Stress

Sources of Stress in Personal Life

Personality Factors Contributing to Stress

Type A Behavior and Hostility

Belief in External Locus of Control 

Negative Affectivity

Key Sources of Work Stress

Work Overload or Underload

Role Conflict and Role Ambiguity

Job Insecurity and Job Loss

Adverse Environmental Conditions

Adverse Customer Interaction and Emotional Labor

Abusive Supervision and Uncivil Coworkers

Several Effective Approaches to Managing Stress

Dealing with Stress by Attacking Its Source

Eliminating or Modifying the Stressor 

Placing the Stressful Situation in Perspective 

Gaining Control of the Situation 

Receiving Social Support

Receiving Organizational Support

Relaxation Techniques for Handling Stress

Relaxation Response 

Meditation

Managing Stress by Staying Well (Proper Exercise, Diet, and Rest)

Exercising Properly, Including Yoga 

Resting Sufficiently 

Maintaining a Healthy Diet 

Two Key Perspectives on Understanding and Dealing with Personal Problems

Self-Defeating Behavior

Solicit Feedback on Your Actions 

Learn to Profit from Criticism 

Stop Denying the Existence of Problems 

Observe the Discrepancy between Your Ideal Life and What Exists Now 

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