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Operations Management Creating Value Along the Supply Chain 7th Edition by Roberta Russell, Bernard Taylor ISBN 0470525908 9780470525906

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ISBN 10: 0470525908
ISBN 13: 9780470525906
Author: Roberta Russell, Bernard Taylor

Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is presented on the environment and green management, and technology type OM topics as it applies to production, control, the supply chain, and global operations. All chapter opening cases and in-text example boxes have also been revised or replaced. This new content better prepares operations managers for the issues they’ll experience in the field.
 

Operations Management Creating Value Along the Supply Chain 7th Edition Table of contents:

  1. Introduction to Operations Management

    • Definition of operations management
    • The role of operations in creating value
    • Overview of the supply chain
    • The strategic role of operations

  2. Operations Strategy and Competitiveness

    • Aligning operations with business strategy
    • Competitive priorities: cost, quality, flexibility, delivery
    • Operations and supply chain strategies
    • Global operations strategy

  3. Process and Capacity Design

    • Process types and layouts (job shop, batch, assembly line, etc.)
    • Capacity planning and management
    • Designing process flow
    • The role of technology in process design

  4. Forecasting Demand

    • Types of forecasting models (qualitative vs. quantitative)
    • Time series forecasting
    • Forecast accuracy and error analysis
    • Demand forecasting for supply chain planning

  5. Product and Service Design

    • The product life cycle
    • Principles of good product design
    • Design for manufacturability and sustainability
    • Service design and the service-profit chain

  6. Supply Chain Management

    • The supply chain concept and its importance
    • Managing supply chain relationships
    • Logistics and inventory management
    • Just-in-time (JIT) and lean operations

  7. Inventory Management

    • Inventory control systems
    • Economic order quantity (EOQ) and reorder point
    • Inventory models for independent and dependent demand
    • Safety stock and inventory strategies

  8. Quality Management

    • Total quality management (TQM) principles
    • Six Sigma and Lean quality systems
    • Statistical process control (SPC)
    • Quality assurance and continuous improvement

  9. Production and Operations Scheduling

    • Scheduling techniques and methods
    • Gantt charts, critical path method (CPM), and PERT
    • Resource scheduling in manufacturing and services
    • Sequencing jobs and minimizing delays

  10. Lean Systems and Six Sigma

    • Lean principles and waste reduction
    • The Toyota Production System (TPS)
    • Six Sigma methodologies
    • Process improvement tools (DMAIC, etc.)

  11. Managing Projects

    • Project management concepts
    • Work breakdown structure (WBS)
    • Project planning, scheduling, and controlling
    • Risk management in projects

  12. Supply Chain Integration and Coordination

    • Supply chain synchronization and coordination
    • Vendor-managed inventory (VMI)
    • Collaborative forecasting and replenishment
    • Technology in supply chain integration

  13. Sustainability and Green Operations

    • Environmental sustainability in operations
    • Green manufacturing and eco-design
    • Sustainable supply chain management
    • Corporate social responsibility (CSR)

  14. Global Operations

    • Challenges of global supply chains
    • Global sourcing and procurement strategies
    • Cross-cultural management in operations
    • Managing global risks and disruptions

  15. Operations Control and Performance Measurement

    • Key performance indicators (KPIs) in operations
    • Benchmarking and performance metrics
    • Financial and non-financial performance measures
    • Balanced scorecard approach

  16. Technology and Innovation in Operations

    • The role of technology in improving operations
    • ERP systems and digital transformation
    • Innovations in operations management
    • Industry 4.0 and smart manufacturing

Appendices

  • Glossary of terms
  • Key formulas and calculations
  • Index

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