Communicating Effectively 11th Edition by Saundra Hybels – Ebook PDF Instant Download/Delivery: 9780077773816 ,0077773810
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ISBN 10: 0077773810
ISBN 13: 9780077773816
Author: Saundra Hybels
Communicating Effectively 11th Edition Table of contents:
Part One. Basic Principles of Communication
Chapter 1. The Communication Process
Everyone Needs Communication Skills
Characteristics of Communication
Communication Is a Process
The Internet and the Model of Communication
Communication Is a Transaction
Types of Communication
Communication Competence
Strategic Flexibility (SF)
Introduction to Active Open-Mindedness (AOM)
Communicating Effectively
Ethical Communication
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 2. Self, Perception, and Communication
The Role of Self and Perception in Communicating Effectively and Strategic Flexibility
Self-Concept
Reflected Appraisals
Social Comparisons
Self-Perception
Gender, Sex, and Self-Concept
Can You Improve Your Self-Concept?
Where Should Change Begin?
What Do You Want to Change about Yourself?
Are Your Circumstances Keeping You from Changing?
Are You Willing to Take Some Chances?
What Would Be a Realistic Goal?
Can You Discipline Yourself?
Are There People Who Will Support You?
Can You Be More Other-Centered?
The Map Is Not the Territory
Perception
The Perceptual Process
Deletions, Distortions, and Generalizations
Perceptual Filters
Adjusting to Perceptual Influences
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 3. Verbal Communication
The Role of Verbal Communication in Communicating Effectively and Strategic Flexibility
Communicating Effectively
Strategic Flexibility
How Words Work
People Determine Meanings
The Language Environment
People, Purposes, and Rules
Appropriate Language
Racist, Sexist, and Ableist Language
Specialization
Style, Roles, and Group Memberships
Gender and Language
Powerful Talk
Culture and Language
Speaking and Writing
Working on Your Communication
What Do You Want to Say?
How Do You Want to Say It?
To Whom Are You Talking?
What Metamessages Are You Sending?
Ethics
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 4. Nonverbal Communication
The Role of Nonverbal Communication in Communicating Effectively and Achieving Strategic Flexibility
Communicating Effectively
Strategic Flexibility
Differences Between Verbal and Nonverbal Communication
Characteristics of Nonverbal Communication
Nonverbal Communication Is Culturally Determined
Nonverbal Messages May Conflict with Verbal Messages
Nonverbal Messages Are Largely Unconscious
Nonverbal Communication Shows Your Feelings and Attitudes
Nonverbal Communication Varies by Gender
Nonverbal Communication Displays Power
Expectancy Violation Theory
Types of Nonverbal Communication
Paralanguage
Body Movement
Facial Expressions
Eye Messages
Attractiveness
Clothing
Body Adornment
Space and Distance
Touch
Smell
Time
Manners
Silence
Functions of Nonverbal Communication
Judging Honesty by Nonverbal Communication
Improving Your Nonverbal Communication
How Do People React to You?
Can Videotapes Help Your Nonverbal Communication?
Is Your Nonverbal Communication Appropriate to the Role You Are Playing?
How Do You Use Your Space?
How Do You Use Time?
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Part Two. Interpersonal Communication
Chapter 5. Listening
The Role of Listening in Communicating Effectively and Strategic Flexibility (SF)
Remembering Information
Note-Taking Skills
Listening Styles
Culture and Listening
Gender and Listening
The Difficulty of Listening
Learning to Listen
Six Kinds of Listening
Discriminative Listening
Comprehension Listening
Appreciative Listening
Critical Listening
Informative Listening
Empathic Listening
Talking So Others Will Listen
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 6. Interpersonal Relationships
Emotional Intelligence
Being Self-Aware
Managing Emotions
Motivating Yourself
Recognizing Emotions in Others
Handling Relationships
The Importance of Emotional Intelligence to Strategic Flexibility
Personal Motivation for Interpersonal Contact
Attractiveness
Motives for Interpersonal Communication
Talking to Each Other
Roles, Relationships, and Communication
Beginning Conversations: The Art of Small Talk
Bids and the Bidding Process
Owned Messages
Relational Dialectics
Self-Disclosure: Important Talk
The Importance of Self-Disclosure
The Process of Self-Disclosure
Self-Disclosure and Intimacy: Rewards and Fears
When Should Self-Disclosure Occur?
Social Penetration Theory
Essential Elements of Good Relationships
Verbal Skills
Emotional Expressiveness
Conversational Focus
Nonverbal Analysis
Conversational Encouragement
Care and Appreciation
Commitment
Adaptation
Social Exchange Theory
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 7. Evaluating and Improving Relationships
The Stages of a Relationship
Coming Together
Coming Apart
Evaluating Relationships: Asking the Right Questions
Ask Yourself Questions
Ask Questions about Your Partner
Ask Questions about Rewards and Costs
Ask Questions about Roles
Improving Relationships: Using Communication Strategies
Aggressive Talk and Aggression
Regrettable Talk
Criticism and Complaints
Avoidance
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 8. Communication and Technology
The Effect of Technology on Communication
The Effect of Technology on Our Connection to Others
The Effect of Technology on Self-Concept
The Effect of Technology on Interaction Skills
The Effect of Technology on Self-Disclosure
The Effect of Technology on Conversational Skills
The Effect of Technology on Relationships
The Technology of Connection
Disadvantages of Using Technology
Some Guidelines for Using Technology
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 9. Conflict and Conflict Management
Resolving Conflict
The Bottom Line
Resolving Conflict Online
Defensive Communication
Avoiding Defensive Communication: A Practical Example
Dealing with Rejection
Dealing with Conflict at Work
Conflict in Groups
The Value of Substantive Conflict
Managing Group Conflict
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Part Three. Other Forms of Communication
Chapter 10. Intercultural Communication
The Role of Intercultural Communication in Communicating Effectively and in Strategic Flexibility
In Communicating Effectively
In Strategic Flexibility
What Is Culture?
You Are a Cultural Being
The Importance of Studying Intercultural Communication
Understanding Your Own Identity
Enhancing Personal and Social Interactions
Solving Misunderstandings, Miscommunications, and Mistrust
Enhancing and Enriching the Quality of Civilization
Becoming Effective Citizens of Our National Communities
Intercultural Communication and the Communication Model
It Influences Senders and Receivers
It Influences Messages and Feedback
It Influences the Setting
Intercultural Communication and the Internet
Studying Cultural Differences
Power Distance
Individualism versus Collectivism
Femininity versus Masculinity
Uncertainty Avoidance
Long-Term Orientation
High Context versus Low Context
Barriers to Intercultural Communication
Ethnocentrism
Stereotyping
Prejudice
Discrimination
Dealing with Barriers to Intercultural Communication
Communication Between Nondominant- and Dominant-Group Members
The Consequences of Nondominant- and Dominant-Group Communication
Improving Intercultural Communication
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 11. Small-Group Participation and Leadership
Why Learn about Small Groups?
Characteristics of Small Groups
Cultural Values
Group Norms
Group Rules
Types of Groups
Social Exchange Theory (SET)
Small-Group Effectiveness
Workable Size
An Appropriate Meeting Place
Suitable Seating Arrangements
Cohesiveness and Commitment
Groupthink
Discussion in Groups
Choosing a Topic
Identifying the Problem
Analyzing the Problem
Finding and Evaluating Solutions
Reevaluating Solutions
Symbolic Convergence Theory (SCT)
Participating in Group Discussion
Task Roles
Maintenance Roles
Dysfunctional Roles
Group Leadership
What Is a Leader?
How Leaders Influence Followers
Reward Power
Coercive Power
Referent Power
Legitimate Power
Expert Power
How People Become Leaders
Personality Traits
Situational Factors
Strategic Flexibility
Approaches to Leadership
Traditional Leadership Styles
Functional Leadership
Shared Leadership
Situational Leadership
Leader-Member Exchange Theory (LMX)
The Functional Perspective (TFP)
Leading the Group
Listening
Maintaining Neutrality and Objectivity
Establishing Procedures
Finding Solutions
Helping the Group to Progress
Seeking Diversity
Raising Questions
Focusing on Answers
Delegating Responsibility
Encouraging Social Interaction
Sharing a Vision
Seeking Consensus
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Part Four. Communicating in Public
Chapter 12. Getting Started and Finding Speech Material
Why Study Public Speaking?
Knowledge of Public Speaking
Public Speaking and the Elements of Communication
Preparation for Public Speaking
Finding a Topic
Narrowing the Topic
Selecting a Purpose
Analyzing the Audience
Analyzing the Occasion
A Good Place to Start
Researching Your Topic: Where to Look
Supporting Material: What to Look For
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 13. Organizing and Outlining the Speech
Principles of Organization
Relate Points to Your Specific Purpose and Central Idea
Distinguish Between Main and Minor Points
Phrase All Points in Full Sentences
Give All Points a Parallel Structure
Patterns of Organization
Time Order
Spatial Order
Cause-and-Effect Order
Problem–Solution Order
Topical Order
Preparing an Outline
The Outline Format
Full-Sentence and Keyword Outlines
The Speech Introduction
Get Attention
State Your Purpose, Central Idea, and Main Points
Additional Tips for Introductions
The Speech Conclusion
Summarize Your Main Ideas
Include a Quotation
Inspire Your Audience to Action
Additional Tips for Conclusions
Speech Transitions
Tips for Transitions
The Reference List
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 14. Delivering the Speech
Coping with Public-Speaking Anxiety
A Good Place to Begin
Time-Tested Ways for Dealing with Nervousness
Other Strategies for Reducing Anxiety
Characteristics of Good Delivery
Conversational Quality
Attentiveness
Immediacy
Directness
Types of Delivery
Impromptu Speaking
Speaking from a Manuscript
Speaking from Memory
Extemporaneous Speaking
How You Look
Appearance
Body Language
Eye Contact
Facial Expression
Gestures
Posture
How You Sound
Volume
Using a Microphone
Pace
Pitch and Inflection
Enunciation
Using Visual Support
Types of Visual Support
PowerPoint
Rules for Using Visual Support
Rehearsing Your Speech
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Chapter 15. Informative and Persuasive Speeches
Goals of an Informative Speaker
Increasing Understanding
Getting Attention
Helping Retention
Types of Informative Speeches
Objects
Processes
Events
Concepts
Overarching Principles
Strategies for Informative Speeches
Defining
Describing
Explaining
Arousing Interest in Your Topic
Arouse Curiosity
Present Anecdotes
Build Anticipation
Build Suspense
Other Techniques for Getting Attention
Getting Listeners Involved
Get the Audience to Participate
Ask Rhetorical Questions
Solicit Questions from the Audience
The Persuasive Speech
Persuasion and the Communication Model
What Is Persuasion, and What Is Its Purpose?
Ethical Persuasion
Values, Beliefs, and Attitudes
Values
Beliefs
Attitudes
Why Persuasion Is Challenging
Strategies of Persuasion
Determine Your Purpose
Analyze Your Audience
Appeal to Your Audience Using Logic
Appeal to Your Audience Using Emotion
Use Research to Prove Your Points
Choose Your Language Carefully
Appeal to Your Audience Using Your Credibility
Structure Your Material Effectively
Questions of Fact, Value, and Policy
One-Sided versus Two-Sided Arguments
Order of Presentation
Chapter Review
Summary
Key Terms and Concepts
Questions to Review
Glossary
References
Photo Credits
Index
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