The Big Book of Dashboards Visualizing Your Data Using Real World Business Scenarios 1st edition by Steve Wexler, Jeffrey Shaffer, Andy Cotgreave ISBN 1119282713 978-1119282716
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ISBN 10: 1119282713
ISBN 13: 978-1119282716
Author: Steve Wexler, Jeffrey Shaffer, Andy Cotgreave
The definitive reference book with real-world solutions you won’t find anywhere else
The Big Book of Dashboards presents a comprehensive reference for those tasked with building or overseeing the development of business dashboards.
Comprising dozens of examples that address different industries and departments (healthcare, transportation, finance, human resources, marketing, customer service, sports, etc.) and different platforms (print, desktop, tablet, smartphone, and conference room display) The Big Book of Dashboards is the only book that matches great dashboards with real-world business scenarios.
By organizing the book based on these scenarios and offering practical and effective visualization examples, The Big Book of Dashboards will be the trusted resource that you open when you need to build an effective business dashboard.
In addition to the scenarios there’s an entire section of the book that is devoted to addressing many practical and psychological factors you will encounter in your work. It’s great to have theory and evidenced-based research at your disposal, but what will you do when somebody asks you to make your dashboard ‘cooler’ by adding packed bubbles and donut charts?
The expert authors have a combined 30-plus years of hands-on experience helping people in hundreds of organizations build effective visualizations. They have fought many ‘best practices’ battles and having endured bring an uncommon empathy to help you, the reader of this book, survive and thrive in the data visualization world.
A well-designed dashboard can point out risks, opportunities, and more; but common challenges and misconceptions can make your dashboard useless at best, and misleading at worst. The Big Book of Dashboards gives you the tools, guidance, and models you need to produce great dashboards that inform, enlighten, and engage.
The Big Book of Dashboards Visualizing Your Data Using Real World Business Scenarios 1st Table of contents:
PART I A STRONG FOUNDATION
Chapter 1 Data Visualization: A Primer
Why Do We Visualize Data?
How Do We Visualize Data?
Color
Common Chart Types
When Our Visual Processing System Betrays Us
Every Decision Is a Compromise
Summary
PART II THE SCENARIOS
Chapter 2 Course Metrics Dashboard
Scenario
How People Use the Dashboard
Why This Works
The Traditional Approach and Why You Should Avoid It
Author Commentary
Chapter 3 Comparing Individual Performance with Peers
Scenario
How People Use the Dashboard
Why This Works
Other Considerations
Alternative Approach
Author Commentary
Chapter 4 What-If Analysis: Wage Increase Ramifications
Scenario
Why This Works
Dashboard Designer Commentary
Author Commentary
Chapter 5 Executive Sales Dashboard
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 6 Ranking by Now, Comparing with Then
Scenario
How People Use the Dashboard
Why This Works
The Traditional Approach, and Why You Should Avoid It
Other Approaches
Author Commentary
Chapter 7 Are We on Pace to Reach Our Goals?
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 8 Multiple Key Performance Metrics
Scenario
How People Use the Dashboard
Why This Works
Alternative Approaches
Author Commentary
Chapter 9 Power Plant Operations Monitoring
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 10 Showing Year-to-Date and Year-over-Year at the Same Time
Scenario
How People Use the Dashboard
Why This Works
The Traditional Approach, and Why You Should Avoid It
Dashboard Designer Commentary
Author Commentary
Chapter 11 Premier League Player Performance Metrics
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 12 RBS 6 Nations Championship Match Performance Analysis
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 13 Web Analytics
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 14 Patient History Analysis of Recent Hospital Admissions
Scenario
How People Use the Dashboard
Why This Works
Dashboard Designer Commentary
Author Commentary
Chapter 15 Hospitality Dashboard for Hotel Management
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 16 Sentiment Analysis: Showing Overall Distribution
Scenario
How People Use the Dashboard
Why This Works
Other Approaches
Author Commentary
Chapter 17 Showing Sentiment with Net Promoter Score
Scenario
How People Use the Dashboard
Why This Works
Avoiding the Traditional Approach to NPS
More Thoughts on Visualizing Sentiment
Author Commentary
Chapter 18 Server Process Monitoring
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 19 Big Mac Index
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 20 Complaints Dashboard
Scenario
How People Use the Dashboard
Why This Works
Other Approaches
Author Commentary
Chapter 21 Hospital Operating Room Utilization
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 22 Showing Rank and Magnitude
Scenario
How People Use the Dashboard
Why This Works
Another Approach: A Bump Chart
Author Commentary
Chapter 23 Measuring Claims across Multiple Measures and Dimensions
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 24 Showing Churn or Turnover
Scenario
How People Use the Dashboard
Why This Works
Other Use Cases and Approaches
Author Commentary
Chapter 25 Showing Actual versus Potential Utilization
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 26 Health Care Provider Productivity Monitoring
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 27 Telecom Operator Executive Dashboard
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 28 Economy at a Glance
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
Chapter 29 Call Center
Scenario
How People Use the Dashboard
Why This Works
Author Commentary
PART III SUCCEEDING IN THE REAL WORLD
Chapter 30 Want to Engage People? Make Your Dashboards Personal
Overview
Personalized Dashboards
Make the Demographics Dashboard Personal
But What If You Still Want to Make Something Beautiful?
Conclusion
Chapter 31 Visualizing Time
Introduction
How Much Time Do You Want to See?
How Does Today Compare with the Start of a Time Period?
Are There Cyclical Patterns in My Data?
How Can I Look Up Trends Across Two Time Dimensions?
How Can I Look at Rank, Not Value, Over Time?
How Can I Compare Growth Rates of Things That Happen at Different Times?
How Can I Show the Duration of Events?
How Can I Focus on Bottlenecks in a Process?
Which Time Chart Should I Use on My Dashboard?
Chapter 32 Beware the Dead-End Dashboard
1. Review Your KPIs
2. Track Usage with Data
3. Speak to Your Users
4. Build Starter Dashboards
Summary
Chapter 33 The Allure of Red and Green
Designing Color-Blind-Friendly Visualizations
Conclusion
Chapter 34 The Allure of Pies and Donuts
Background
Conclusion
Chapter 35 Clouds and Bubbles
The Allure of Word Clouds and Bubble Charts
Marist Poll and Views of the 2016 Presidential Election
Conclusion
Chapter 36 A Journey into the Unknown
Keep Asking Questions
The Squiggle of Visual Exploration
Glossary
Bibliography
Index
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Tags: Steve Wexler, Jeffrey Shaffer, Andy Cotgreave, Big Book, Dashboards Visualizing