Business Analysis and Leadership Influencing Change 1st edition by Penny Pullan – Ebook PDF Instant Download/Delivery: 0749468629, 978-0749468620
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Product details:
ISBN 10: 0749468629
ISBN 13: 978-0749468620
Author: Penny Pullan
21st century organizations, across all sectors and of all types, have to cope with an international marketplace where change is frequent and customer expectations continue to rise. The work of business analysis professionals is crucial if organizations are to succeed and grow. If change programmes are to be successful, stakeholder engagement and situation analysis are vital, and to achieve this, senior business people need to display competence in a range of areas, not least of which include the ability to challenge, lead and influence. Business Analysis and Leadership is for anyone involved in business analysis working in any organization worldwide, from financial services to charities, government to manufacturing. It takes the reader beyond standard textbooks full of techniques and tools, advising on how to lead and gain credibility throughout the organization. It will help you with the tricky role of working with people from the shop floor to board directors and give readers the confidence to challenge the easy way forward and point out what will really work in practice. This inspirational book consists of contributions from leading thinkers and practitioners in business analysis from around the world. Their case studies, practical advice and downloadable appendices will help the reader to develop leadership skills and become an outstanding catalyst for change.
Business Analysis and Leadership Influencing Change 1st Table of contents:
Part I Leadership of self
Introduction to Part I
What do we mean by leadership of self?
What does Part I cover?
How does Part I relate to leadership in your project?
01 Skills for business analysisJames Archer and Kate Stuart-Cox
Providing help – expert versus process consultant
The T-shaped business analyst
Single-loop and double-loop learning
What is reflection and why is it important?
What is listening and why is it important?
What is feedback and why is it important?
Thinking it all through
Conclusion
About the authors
References and further reading
02 The courage to askJohn Niland
About the author
Further reading
03 The business analyst as a facilitative leaderJames Archer
The Integrated Children’s System
The tragic tale
Creating an alternative
The role of the five leadership practices
All too good to be true?
Developing exemplary leadership practices
About the author
References and further reading
04 Communication for successCorrine Thomas
Self-awareness – discovering your personal style
Building rapport
Listening
Influencing
Managing your emotions and developing a positive mindset
About the author
Further reading
Opinion piece: Are you waiting to be anointed?Joseph da Silva
About the author
Part II Leadership within your project
Introduction to Part II
What do we mean by leadership within your project?
What does Part II cover?
How does Part II relate to leadership within your organization?
05 Working with the project managerSuzanne Robertson
Guiding the work
Managing the project
The ideal alliance
A common knowledge model
Early communication
Iterative collaboration
About the author
References and further reading
06 Dealing with difficult stakeholdersMichael Brown
Introduction
It’s all your fault!
Your personal conflict handling preferences influence the outcome
A time and a place for each conflict preference
Summary
About the author
References
07 Facilitating groups and individualsPenny Pullan
What is facilitation?
Why is facilitation important for business analysis?
What needs facilitation?
How to facilitate meetings and workshops
Working with individuals
About the author
References and further reading
08 Discovering the essence of the problemJames Robertson
Solutions versus requirements
Abstraction
Viewpoints
Scope – it’s usually not wide enough
User stories
And finally…
About the author
References and further reading
09 Dealing with problemsAndy Wilkins
Introduction
Why do all of us – including business analysts – stumble with problems?
Governing variables: mindsets, mental models, and frames that drive our behaviour
Some new frames to enable you to deal with problems
How to approach tame and wicked problems
To conclude
About the author
References and further reading
10 Visual thinking for business analysisPenny Pullan and Vanessa Randle
Why is visual thinking so powerful?
Some business analysis examples
To sum up
About the authors
References and further reading
11 Through the stage door: design thinking to refresh business analysisTamsin Fulton
Spending time with people
Visualizing
Co-designing and collaborating
Prototyping ideas through to solutions
Conclusion
About the author
References and further reading
12 Business analysis, leadership, and agileChris Matts and Kent J McDonald
What do you do to prepare for a new project?
What’s the first thing you do when you start a new project?
What techniques do you use?
How does learning fit with business analysis in agile?
What documents do you produce?
Do you only do analysis when you work on projects?
How do you know when you are done with analysis?
How do you hand off information to the developers and testers?
How do you make people change?
You haven’t mentioned user stories; where do they fit in?
So what can you do with this information?
About the authors
Further reading
13 The iterative business analyst – increasing insight, reducing waste, delivering valueMelanie Rose
Organizational impediments to iterative delivery
Steering a course towards iterative delivery
Starting small, testing the water
Delivering value, one step at a time
About the author
References and further reading
14 Knowledge sharing and analysis with patternsAllan Kelly
Worked example: segmented customers
Patterns and sequences
Using patterns
Conclusion
About the author
References
15 Dealing with uncertaintyRuth Murray-Webster and Penny Pullan
What do we mean by uncertainty?
But isn’t risk management for the project manager?
The risk management process
The human side of risk
Risk facilitation
Conclusion
About the authors
References
on Opinion piece: The fi rst shoots of creativityDavid Baskerville
About the author
References
Part III Leadership within your organization
Introduction to Part III
What do we mean by leadership within your organization?
What does Part III cover?
How does Part III relate to leadership in the wider world?
16 Operating effectively as a business analyst inside an organizationSimon Edwards
Where does the value come from?
What does it mean for the business analyst to focus relentlessly on value?
How does the business analyst help the project deliver the value?
About the author
References and further reading
17 Context, climate and cultureAndy Wilkins and Kate Stuart-Cox
Introduction
Context, culture and climate
Climate and its impact on your work
The nine dimensions of climate
How to influence climate
To conclude
About the authors
References and further reading
18 Global working and virtual teamsPenny Pullan
What do we mean by global working and virtual teams?
Why global projects and virtual teams?
Challenges and opportunities
Cross-cultural skills
Use of appropriate technology
Effective virtual teams
Running effective virtual meetings
Conclusion
About the author
Further reading and references
19 Systems thinking for business analysts leading changeEmma Langman
What is systems thinking?
Are there different types of systems thinking?
Understand a little about your system before you start
Recognize that most systems thinking occurs in people’s heads
Define the boundary of your system of interest
Understand the purpose of the system
Start to draw a model of how people think about the system
Designing your solution to absorb variety
Reducing the variation in your processes
Final thoughts
About the author
References and further reading
20 Dealing with power and politicsSarah Coleman
Why should I be interested? I just want to get on with my work
Power and politics – a cautionary note
What is power?
How can I improve my power?
What is politics?
Managing the politics
How far do you want to go?
And finally
About the author
References and further reading
21 Partnering across organizationsAdrian Reed
Introduction
Partnering within an organization: becoming the business’s first port of call
Partnering outside an organization
Conclusion
About the author
References and further reading
22 Strategic thinking for business analysisDav Bisessar
Overview of strategy
Practical strategic thinking
Strategic thinking and the business analyst
About the author
References and further reading
Opinion piece: Leading from the middle – a business analyst in televisionRoger Mawle
Where does leadership fit?
How do you develop leadership in other business analysts?
An example
About the interviewee
Part IV Leadership in the wider world
Introduction to Part IV
What do we mean by leadership in the wider world?
What does Part IV cover?
23 Business analysis is a leadership roleKevin Brennan
Self-education
Sharing what you know
Volunteering
Conclusion
About the author
24 Becoming a thought leaderPenny Pullan
What is a thought leader?
Who can become a thought leader?
Why should I develop thought leadership?
What does it take?
How can I develop thought leadership?
My story
Questions for consideration
About the author
References and further reading
25 Ethics and fair processJames Archer
Understanding ethics, morals and values
What ethical behaviour means for business analysts
Under pressure
Applying ethical thinking
Fair process – ethical approach for business analysis
About the author
References
26 Professionalization and best practicesNick de Voil
The silver bullet
The map is not the territory
The place of professional knowledge
Static and dynamic worldviews
Business analysis is a process of learning
Types of decision-making context
A community of practice
About the author
References
Opinion piece: Becoming the change agentJake Markham
About the author
End piece: Integrating business analysis, creativity and playAndrew Kendall
About the author
Index
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Tags: Penny Pullan, Business Analysis, Leadership Influencing