Business and Corporate Aviation Management 2nd Edition by John Sheehan – Ebook PDF Instant Download/Delivery: 0071801901 , 978-0071801904
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Product details:
ISBN 10: 0071801901
ISBN 13: 978-0071801904
Author: John Sheehan
The best resource on how to establish and run a company flight department–revised and updated!
Business and Corporate Aviation Management, Second Edition, is the most comprehensive and practical guide for a company to start an on-demand air transportation system–and make it work. This one-of-a-kind resource skillfully blends business and aviation issues to provide solid decision-making strategies and smart operating practices needed to define, establish,and manage a corporate flight department–utilizing the author’s more than four decades of experience in the aviation industry.
As business aviation continues to evolve, this blueprint for developing successful flight departments is changing with it. Fully updated, the Second Edition includes the latest business aircraft, equipment technology, and maintenance practices. It has also been revised to reflect the growing importance of safety management systems along with changes in running and managing a flight department.
New to this edition:
- Current regulations and aviation statistics
- Tables and graphs updated to reflect current values
- Regulations associated with increased international operations
- New material added to each chapter
- Operations and Safety chapters completely revised
- Updated management techniques
Business and Corporate Aviation Management 2nd Table of contents:
Acknowledgments for the First Edition
Introduction to the Second Edition
Introduction to the First Edition
Chapter 1. Setting the Scene
On-Demand Air Transportation
On-Demand Air Transportation Defined
Personal Aviation
Business Aviation
The Beginnings
Travel Is Important for Business
The Reasons
How Companies Use Aircraft
Justifying Business Aviation
Business Aviation: The Sign of a Well-Managed Company
Safety
Aircraft
Aircraft Characteristics
On-Demand Aviation Methods
Owner/Employee-Flown
In-House Flight Department Using Owned/Leased Aircraft
Management Company
Joint Ownership
Interchange
Time Share
Charter
Fractional Ownership
Choosing the Best Method
Chapter 2. Determining the Need
Air Transportation Needs
Why Individuals and Companies Use On-Demand Air Transportation
Defining the Requirement
Air Transportation Analysis
Travel History
The Future
Solutions
Choosing the Method
What Users Want in On-Demand Air Transportation
Methods
Running the Numbers
Cost Components
Evaluating the Options
Chapter 3. Getting Started
First Things
Aircraft Use Policy
Chargebacks
IS-BAO
Oversight
Staying Informed
Owner/Employee-Flown Operations
Purpose of the Business Aircraft
Learning to Fly
Role of the Owner/Employee-Pilot
Acquiring the Aircraft
Acquisition Assistance
Insurance
Flight Records
Standards
The Business of Safety
Training
Duty Time
Limitations
Maintenance
Aircraft Charter
Checking the Record
Charges
Evaluation
Fractional Ownership
Investigating the Service
Managing It
In-House Aircraft
Finding the Right People
Basing the Operation
Acquiring the Aircraft
Management Company
The Contract
Performance Measures/Reports
Joint Ownership
Other Methods
Chapter 4. Running the Business
It Really Is a Business
Planning
Mission Control
The Plans
Organization
Scheduling
Personnel
Policy
Procedure
Scheduling Software
International
Administration
Administrative Practice
Developing Practices
Talking with the Folks Downtown
Organizational Conflict
Get Them on Your Side
Making House Calls
Finance and Accounting
Taxes
Financial Planning
Budgets
Building the Budget
Capital Budgets
Controlling/Tracking Budgets
Budget Justification
Personnel
Hiring
Motivation
Communicating Expectations
Performance Evaluation
Human Resources
Career Development
Leadership
Flight Department Performance
Efficiency versus Effectiveness
Ratios
Tracking It
Comparisons
Presenting the Information
Information versus Data
Reports
Flight Department Evaluation
Saving Money
Marketing the Flight Department
Why Sell?
The Name of the Game
Marketing versus Selling
Political Realities
Company Operations
The Plan
The Tools
The Presentation
The Sale
Customer Relationship Management, the Other CRM
Customer as King
Who Are Your Passengers?
Knowing Your Passengers
The Database
Cultivating Passengers
Relationships
Preparing to Provide Good Service
The Small Flight Department
Communications
Support Staff
Networking
Think Backup
Planning
Chapter 5. Flight Department Management
Management 101
The Basics
Planning
Execution
Feedback
No Shortcuts
Theories of Management
The Beginnings
Behavioral Approaches
Modern Theories
Future Theories
Learning It
Management Skills
Acquiring Skills
The Flight Department Manager as a Business Executive
What the Boss Should Know
Black Art at the Airport
Two-Part Challenge
Basic Education
Regular Updates
How Much Is Enough?
Communicate
Growing the Next Generation—Succession Planning
Investing in Employees
First Things
The Road Ahead
Challenges
The Plan
Possibilities
Flight Departments in Trouble
Normal Operations
Warning Signs
Bottom Line
Staying Connected
It’s a Business
Reasons to Be Connected
Relationships
Opportunities
Giving Back
Is It Worth It?
Lessons Learned
A Sense of Mission
Standards
Leadership
Rapport with the Company
Teamwork
Chapter 6. Operations
Overview
Operations Perspectives
Getting Organized
Compliance
Flight Operations Manual
Building It
Excuses, Excuses
Changes
Every Situation?
Singing from the Same Hymn Book
Standards
IS-BAO Sets the Standard
Enter IS-BAO
Operations
Operational Control
Setting Limits
Flight Crew Scheduling
Flight Crew Duty Time Limits
How Many Pilots?
Checklists
The Tyranny of Automation
Aircraft Airworthiness
Helicopter Operations
Chartering Aircraft
Knowing the Regulators
Training
International Operations
Being Prepared
Airports
Involvement
Organization
Security
Assessing and Preventing Security Threats
Chapter 7. Maintenance
Contract or In-House Maintenance
Contract Maintenance
In-House Maintenance
Organization
Small Flight Departments
Larger Flight Departments
Personnel
Maintenance Operations
Airworthiness Determination
Maintenance Planning
Maintenance Control
Discrepancies
Minimum Equipment List
Maintenance Away from Home Base
Aircraft Maintenance Reference Materials
Parts Inventory and Control
Duty Time
Quality Control
Maintenance Manual
Aircraft Handling
Security
Evaluating Maintenance Performance
Recordkeeping
Regulations to Comply With
Computerized Record Tracking Systems
Training
Maintenance Resource Management
Passenger Handling
Safety
Safe Hangars for All
Solo Technicians
Upstairs, Downstairs
Know the Regulators
Selling Maintenance
Chapter 8. Safety
Safety Programs
Operational versus Safety Tensions
What Is the Problem?
Where Accidents Happen
Hangar Safety
Safety Culture
Just Culture
Managing Safety
Safety Management Systems
Why an SMS?
Implementing SMS
Putting It Together
Bringing SMS Down to Earth
The Big Picture
Risky Business
Big Picture
Narrowing the Focus
Mitigation
Changes
Perspective
Process
SMS for the Long Term
Passenger Safety
Create Expectations
Practice Makes Perfect
The Name of the Game
Flight Attendants
Emergency Response Planning
The Plan
Elements of the Plan
Implement It
Chapter 9. Putting It All Together
Institutional Flight Departments
Most Admired
Profit and Loss
What Business Are You In?
Name of the Game
Focus
Safety, Service, Value
Hard Sell
The Mission
Doing It
Internalizing It
The Excellent Flight Department
Ways and Means
Attainment
Safety, Service, Value
Safety First, Last, Always
Service with a Smile
Good Value Creates Job Security
Hierarchies
When in Doubt
Appendix A. Business Aviation Background
Appendix B. Air Transportation Requirements
Appendix C. Owner Flown Procedures
Appendix D. Budget Justification
Appendix E. Employee Jobs and Performance
Glossary
Index
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Tags: John Sheehan, Corporate Aviation