Business Ethics Ethical Decision Making and Cases 12th edition by John Fraedrich, Ferrell – Ebook PDF Instant Download/Delivery: 1337614432 , 978-1337614436
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ISBN 10: 1337614432
ISBN 13: 978-1337614436
Author: John Fraedrich, Ferrell
Learn to make successful ethic decisions in today’s complex managerial environment with Ferrell/Fraedrich/Ferrell’s market-leading BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, 12E. Packed with cases, exercises and simulations, this applied approach uses a proven managerial framework to address overall concepts, processes and best practices associated with top business ethics programs. You clearly see how to integrate ethics into key strategic business decisions. This thoroughly revised edition highlights new legislation affecting business ethics and offers the most up-to-date examples and best practices of high-profile organizations. Twenty new or updated original case studies provide insights into ethical dilemmas. MindTap digital resources help you master concepts and prepare for exercises, quizzes and exams while a new simulation guides you in making strong ethical decisions.
Business Ethics Ethical Decision Making and Cases 12th Table of contents:
Part 1. An Overview of Business Ethics
Chapter 1. The Importance of Business Ethics
Business Ethics Defined
Why Study Business Ethics?
A Crisis in Business Ethics
Specific Issues
The Reasons for Studying Business Ethics
The Development of Business Ethics
Before 1960: Ethics in Business
The 1960s: The Rise of Social Issues in Business
The 1970s: Business Ethics as an Emerging Field
The 1980s: Business Ethics Reaches Maturity
The 1990s: Institutionalization of Business Ethics
The Twenty-First Century of Business Ethics
Developing Organizational and Global Ethical Cultures
The Benefits of Business Ethics
Ethics Contributes to Employee Commitment
Ethics Contributes to Investor Loyalty
Ethics Contributes to Customer Satisfaction
Ethics Contributes to Profits
Our Framework for Studying Business Ethics
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 2. Stakeholder Relationships, Social Responsibility, and Corporate Governance
Stakeholders Define Ethical Issues in Business
Identifying Stakeholders
A Stakeholder Orientation
Social Responsibility and Business Ethics
Issues in Social Responsibility
Social Responsibility and the Importance of a Stakeholder Orientation
Corporate Governance Provides Formalized Responsibility to Stakeholders
Views of Corporate Governance
The Role of Boards of Directors
Greater Demands for Accountability and Transparency
Executive Compensation
Implementing a Stakeholder Perspective
Step 1: Assessing the Corporate Culture
Step 2: Identifying Stakeholder Groups
Step 3: Identifying Stakeholder Issues
Step 4: Assessing Organizational Commitment to Stakeholders and Social Responsibility
Step 5: Identifying Resources and Determining Urgency
Step 6: Gaining Stakeholder Feedback
Contributions of a Stakeholder Perspective
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Part 2. Ethical Issues and the Institutionalization of Business Ethics
Chapter 3. Emerging Business Ethics Issues
Recognizing an Ethical Issue (Ethical Awareness)
Foundational Values for Identifying Ethical Issues
Integrity
Honesty
Fairness
Ethical Issues and Dilemmas in Business
Misuse of Company Time and Resources
Abusive or Intimidating Behavior
Lying
Conflicts of Interest
Bribery
Corporate Intelligence
Discrimination
Sexual Harassment
Fraud
Consumer Fraud
Financial Misconduct
Insider Trading
Intellectual Property Rights
Privacy Issues
The Challenge of Determining an Ethical Issue in Business
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 4. The Institutionalization of Business Ethics
Managing Ethical Risk through Mandated and Voluntary Programs
Mandated Requirements for Legal Compliance
Laws Regulating Competition
Laws Protecting Consumers
Laws Promoting Equity and Safety
The Sarbanes–Oxley (SOX) Act
Public Company Accounting Oversight Board
Auditor and Analyst Independence
Whistle-Blower Protection
Cost of Compliance
Dodd–Frank Wall Street Reform and Consumer Protection Act
Financial Agencies Created by the Dodd–Frank Act
Consumer Financial Protection Bureau
Whistle-Blower Bounty Program
Laws That Encourage Ethical Conduct
Federal Sentencing Guidelines for Organizations
Core or Best Practices
Voluntary Responsibilities
Cause-Related Marketing
Strategic Philanthropy
Social Entrepreneurship
The Importance of Institutionalization in Business Ethics
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Part 3. The Decision Making Process
Chapter 5. Ethical Decision Making
A Framework for Ethical Decision Making in Business
Ethical Issue Intensity
Individual Factors
Organizational Factors
Opportunity
Business Ethics Intentions, Behavior, and Evaluations
Using the Ethical Decision Making Model to Improve Ethical Decisions
Normative Considerations in Ethical Decision Making
Institutions as the Foundation for Normative Values
Implementing Principles and Core Values in Ethical Business Decision Making
Understanding Ethical Decision Making
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 6. Individual Factors: Moral Philosophies and Values
Moral Philosophy Defined
Moral Philosophies
Instrumental and Intrinsic Goodness
Teleology
Deontology
Relativist Perspective
Virtue Ethics
Justice
Applying Moral Philosophy to Ethical Decision Making
Cognitive Moral Development and Limitations
White-Collar Crime
Individual Factors in Business Ethics
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 7. Organizational Factors: The Role of Ethical Culture and Relationships
Defining Corporate Culture
The Role of Corporate Culture in Ethical Decision Making
Ethical Frameworks and Evaluations of Corporate Culture
Ethics as a Component of Corporate Culture
Compliance versus Values-Based Ethical Cultures
Differential Association
Whistle-Blowing
Leaders Influence Corporate Culture
Power Shapes Corporate Culture
Motivating Ethical Behavior
Organizational Structure
Group Dimensions of Corporate Structure and Culture
Types of Groups
Group Norms
Variation in Employee Conduct
Can People Control Their Actions Within a Corporate Culture?
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Part 4. Implementing Business Ethics in a Global Economy
Chapter 8. Developing an Effective Ethics Program
The Responsibility of the Corporation to Stakeholders
The Need for Organizational Ethics Programs
An Effective Ethics Program
An Ethics Program Can Help Avoid Legal Problems
Values versus Compliance Programs
Codes of Conduct
Ethics Officers
Ethics Training and Communication
Systems to Monitor and Enforce Ethical Standards
Continuous Improvement of an Ethics Program
Common Mistakes in Designing and Implementing an Ethics Program
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 9. Managing and Controlling Ethics Programs
Implementing an Ethics Program
The Ethics Audit
Benefits of Ethics Auditing
Ethical Crisis Management and Recovery
Measuring Nonfinancial Ethical Performance
Risks and Requirements in Ethics Auditing
The Auditing Process
Secure Commitment of Top Managers and Board of Directors
Establish a Committee to Oversee the Ethics Audit
Define the Scope of the Audit Process
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities
Collect and Analyze Relevant Information
Verify the Results
Report the Findings
The Strategic Importance of Ethics Auditing
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 10. Globalization of Ethical Decision Making
Global Culture, Values, and Practices
Economic Foundations of Business Ethics
Economic Systems
Multinational Corporations
Global Cooperation to Support Responsible Business
International Monetary Fund
United Nations Global Compact
World Trade Organization
Global Ethics Issues
Global Ethical Risks
Bribery
Antitrust Activity
Internet Security and Privacy
Human Rights
Health Care
Labor and Right to Work
Compensation
Consumerism
The Importance of Ethical Decision Making in Global Business
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 11. Ethical Leadership
Defining Ethical Leadership
Requirements for Ethical Leadership
Benefits of Ethical Leadership
Ethical Leadership and Organizational Culture
Managing Ethical Business Conflicts
Conflict Management Styles
Ethical Leaders Empower Employees
Ethical Leadership Communication
Ethical Leadership Communication Skills
Leader–Follower Relationships
Ethics Programs and Communication
Power Differences and Workplace Politics
Feedback
Leadership Styles and Ethical Decisions
The Radar Model
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Chapter 12. Sustainability: Ethical and Social Responsibility Dimensions
Defining Sustainability
How Sustainability Relates to Ethical Decision Making and Social Responsibility
Global Environmental Issues
Atmospheric
Water
Land
Environmental Legislation
Environmental Protection Agency (EPA)
Environmental Regulations
Alternative Energy Sources
Wind Power
Geothermal Power
Solar Power
Nuclear Power
Biofuels
Hydropower
Business Response to Sustainability Issues
Green Marketing
Greenwashing
Strategic Implementation of Environmental Responsibility
Recycling Initiatives
Stakeholder Assessment
Risk Analysis
The Strategic Environmental Audit
Summary
Important Terms for Review
Resolving Ethical Business Challenges
Check Your EQ
Part 5. Cases
Case 1. The Volkswagen Scandal: An Admission to Emission Fraud
Introduction
History
The Scandal
Impact
Conclusion
Questions for Discussion
Sources
Case 2. Uber Hits a Bump in the Road
Introduction
Background
Uber’s Marketing Strategy
Products
Distribution
Pricing
Promotion
Uber Faces Challenges
Internal Challenges—Driver Relations
Corporate Culture
Legal Challenges
Global Expansion
Uber Addresses Risks
Conclusion
Questions for Discussion
Sources
Case 3. Wells Fargo: The Stage Coach Went Out of Control
Introduction
Background
Situation
The Decision Makers
Relevant Ethical Values
What Next?
Resolution
Questions for Discussion
Sources
Case 4. POM Wonderful: Crazy Healthy!
Introduction
Background
The Market for Pomegranates
Pom Wonderful versus Coca-Cola
Pom Wonderful versus the FTC
Conclusion
Questions for Discussion
Sources
Case 5. Monsanto: A Growing Controversy
Introduction
History: From Chemicals to Food
Monsanto’s Emphasis on Biotechnology
Concerns about the Safety of GM Food
Concerns about Environmental Effects of Monsanto Products
Dealing with Organizational Ethical Issues
Patent Issues
Legal Issues
Corporate Responsibility at Monsanto
Sustainable Agriculture
Charitable Giving
Conclusion
Questions for Discussion
Sources
Case 6. Starbucks Venti Social Responsibility and Brand Strategy
Introduction
New Product Offerings
Starbucks Culture
Corporate Social Mission
Environment
Employees
Suppliers
Customers
Communities
Brand Evolution
Success and Challenges
Conclusion
Questions for Discussion
Sources
Case 7. Walmart Juggles Risks and Rewards
Introduction
History: The Growth of Walmart
Effects on Competitive Stakeholders
Relationships with Supplier Stakeholders
Ethical Issues Involving Employee Stakeholders
Ethical Leadership Issues
Bribery Scandal
Safety Issues
Responding to Stakeholder Concerns
Sustainability Leadership
What Is Walmart Doing to Improve Ethics and Social Responsibility?
Walmart Today
The Future of Walmart
Questions for Discussion
Sources
Case 8. New Belgium Brewing: Crafting a Fresh Social Responsibility and Sustainability Initiative
Introduction
History of the New Belgium Brewing Company
New Belgium Ethical Culture
New Belgium’s Purpose and Core Beliefs
Employee Concerns
Sustainability Concerns
Social Concerns
Organizational Success
Questions for Discussion
Sources
Case 9. The NCAA Has Many Balls in the Air
Introduction
Overview of NCAA
Challenges for Ethics and Compliance in College Football
Penn State Scandal
Ohio State
Self-Reporting and Monitoring Student-Athletes
Conclusion
Questions for Discussion
Sources
Case 10. Google: The Drive to Balance Privacy with Profit
Introduction
Company Culture
Products
Search Engine
Advertising
Web Browser
Email Account
YouTube
Android
Google+
Expanding the Product Mix
Google’s Initiatives
GV
Google Green
Google.org
Google and Employee Charitable Initiatives
Privacy
Search Queries
Tracking Users
Privacy Audits
From Many Privacy Policies to One
“Right to Be Forgotten”
Google in China
Government Response to Privacy Issues
Conclusion
Questions for Discussion
Sources
Case 11. Zappos: Taking Steps toward Maximizing Stakeholder Satisfaction
Introduction
History
Core Values
Zappos’s Customer-Focused Business Model
Shopping and Shipping
Customer Service
Transparency
Zappos Insights
Corporate Culture
Work Environment
Hiring and Training
Benefits
Work-Life Integration
Zappos’s New Structure
Corporate Social Responsibility
Philanthropy
Sustainability
Recognition
Ethical Challenges for Zappos
Laying Off Employees
Acquisition by Amazon
More than Shoes Campaign
Technical Difficulties
Theft of Customer Information
The Future of Zappos
Questions for Discussion
Sources
Case 12. Lululemon: Turning Lemons into Lemonade
Introduction
Background
Ethical Risks and Challenges
Founder Chip Wilson
Misleading Advertising
Corporate Culture
Too-Sheer Yoga Pants
Customer Privacy
Positive Ethical Practices
Contributions to Communities
Relationships with Employees
Conclusion
Questions for Discussion
Sources
Case 13. Insider Trading at the Galleon Group
Introduction
Raj Rajaratnam
Accusations of Insider Trading at Galleon
Arrest and Trial
The Verdict
Rajat Gupta
The Impact of the Galleon Case
Questions for Discussion
Sources
Case 14. Whole Foods: 365 Degrees of Commitment to Stakeholders
Introduction
Company Background
Mission Statement and Core Values
Living Its Values
Commitment to Customers
Commitment to Employees
Commitment to Other Stakeholders
Commitment to Sustainability
Ethical Issues
Reaction toward Competitors
Veering Off-Course
Unions, Health Care, and Climate Change
Current Challenges
Conclusion
Questions for Discussion
Sources
Case 15. Apple Maintains Strong Ethical Roots
Introduction
Apple’s History
Apple’s Corporate Culture
Apple’s Ethics
Ethical Issues at Apple Inc.
Privacy
Price Fixing
Rioting
Sustainability
Intellectual Property
Threats to Other Companies
Supply Chain Management Issues
Taxes
The Future of Apple Inc.
Questions for Discussion
Sources
Case 16. PepsiCo: Poised to Deal with the “Next Generation”
Company Overview
Company and Marketing History
Building a Brand
Celebrity Endorsements
Recent Years
Pepsico Divisions and Brands
Pepsi-Cola Brands
Frito-Lay
Gatorade
Challenges and Ethical Dilemmas
India
Health
Labeling and Packaging Issues
Social Responsibility and Sustainability
PepsiCo Guiding Principles
Sustainability
Employee Commitment
PepsiCo Foundation
Recycling Initiatives
Conclusion
Questions for Discussion
Sources
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Tags: John Fraedrich, Ferrell, Business Ethics, Decision Making