Business Process Change 4th edition by Paul Harmon – Ebook PDF Instant Download/Delivery: 0128158470, 9780128158470
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ISBN 10: 0128158470
ISBN 13: 9780128158470
Author: Paul Harmon
Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.
Business Process Change 4th Table of contents:
Chapter 1: Business process change
Abstract
Organizations as Systems
Systems and Value Chains
The Six Sigma Movement
Business Process Change in the 1990s
Lean and the Toyota Production System
Other Process Change Work in the 1990s
A Quick Summary
Business Process Change in the New Millennium
What Drives Business Process Change?
Notes and References
Part I: Organization-wide concerns
Introduction
Chapter 2: Strategy, value chains, business initiatives, and competitive advantage
Abstract
Defining a Strategy
Porter’s Model of Competition
Industries, Products, and Value Propositions
Strategies for Competing
Porter’s Theory of Competitive Advantage
Porter’s Strategic Themes
Treacy and Wiersema’s Positioning Strategies
The Balanced Scorecard Approach to Strategy
Business Models
Business Initiatives
Summary
Notes and References
Chapter 3: Understanding your organization
Abstract
A Comprehensive Business Process Method
Strategy and Enterprise BPM
Understand the Enterprise
The Traditional View of an Organization’s Structure
A Case Study of Organization Transformation
The Systems View of an Organization
Models and Diagrams
Organization Diagrams
Organizations and Value Chains
Systems and Processes
Notes and References
Chapter 4: Business architecture
Abstract
The Supply Chain Council’s Supply Chain Operations Reference Framework
Business Architecture: The IT Approach
Business Process Architecture
Defining an Architecture Using a Framework
The Supply Chain Council’s SCOR Framework
Developing a Supply Chain Architecture With a SCOR
The Extension of a SCOR
Another Approach
Summary
Notes and References
Chapter 5: Measuring process performance
Abstract
Key Measurement Terms
Developing a Comprehensive Measurement System
Balanced Scorecard and Process Measures
Aligning Process Measures
Deriving Measures From Business Process Frameworks
A Process-Driven Approach to Defining Measures
Putting It All Together
Notes and References
Chapter 6: Process management
Abstract
The Process Perspective
What Is Management?
Matrix Management
Management of Outsourced Processes
Value Chains and Process Standardization
Management Processes
Documenting Management Processes in an Architecture
Completing the Business Process Architecture Worksheet
Notes and References
Chapter 7: An executive-level business process management group
Abstract
What Does a BPM Group Do?
Create and Maintain the Enterprise Business Process Architecture
Identify, Prioritize, and Scope Business Process Change Projects
Help Create, Maintain, and Manage the Process Performance System
Help Create and Support the Process Manager System
Recruit, Train, and Manage Business Process Change Professionals
Manage Risk/Compliance Reporting and Documentation
A Case Study: Boeing’s GMS Division
Summary
The BPM Group
Notes and References
Part II: Process-level concerns
Introduction
Chapter 8: Understanding and scoping process problems
Abstract
What Is a Process?
Process Levels and Levels of Analysis
Simple and Complex Processes
Business Process Problems
The Initial Cut: What Is the Process?
Refining an Initial Process Description
Creating a Business Case for a Process Change Project
Notes and References
Chapter 9: Modeling business processes
Abstract
Process Flow and Process Management Problems
Day-to-Day Management Problems
Process Flow Diagrams
Flow Diagramming Basics
More Process Notation
As-Is, Could-Be, and To-Be Process Diagrams
Case Management
Notes and References
Chapter 10: Modeling activities
Abstract
Analyzing a Specific Activity
Analyzing Human Performance
Managing the Performance of Activities
Automating the Enter Expense Reports Activity
Empowering Employees
Analyzing a Completely Automated Activity
Decision Management
Knowledge Workers, Cognitive Maps, and Decision Management
Notes and References
Chapter 11: Managing and measuring a specific business process
Abstract
Representing Management Processes
The Management Process
Plan Work
Organize Work
Communicate
Control Work
The Project Management Institute’s Approach
Evaluating the Performance of the Process Manager
Continuous Measurement and Improvement
Management Redesign at Chevron
Notes and References
Chapter 12: Incremental improvement with Lean and Six Sigma
Abstract
Six Sigma
The Six Sigma Concept
The Six Sigma Approach to Process Improvement
Phases in a Six Sigma Improvement Project
Lean
Summary
Notes and References
Chapter 13: A comprehensive redesign methodology
Abstract
Why Have a Methodology?
How Does It All Begin?
What Happens?
Who Makes It All Happen?
Phase 1: Understanding the Project
Phase 2: Analyze Business Process
Phase 3: Redesign Business Process
Phase 4: Implement Redesigned Process
Phase 5: Roll Out the Redesigned Process
Summary
Notes and References
Chapter 14: Rental Cars-R-Us case study
Abstract
Rental Cars-R-Us
Phase 1: Understand the Project
Phase 2: Analyze the Business Process
Phase 3: Redesigning the Rental Process
Phase 4: Implement the Redesigned Business Process
Phase 5: Roll Out the New Rental Process
Notes and References
Part III: Implementation-level concerns
Introduction
Chapter 15: Software tools for business process work
Abstract
Why Use Business Process Software?
Variety of Business Process Tools
Professional BP Modeling Tools
Modeling and Management Screens
Business Process Management Suites
Process Diagrams and BPMS Engines
What Features Might a BPM Suite Include?
BPMS, SOA, and the Cloud
Choosing a BPMS Product
Some Leading BPMS Vendors
Creating a BPMS Application
Notes and References
Chapter 16: Enterprise resource planning–driven redesign
Abstract
Processes, Packages, and Best Practices
A Closer Look at SAP
Implementing an ERP-Driven Design
Case Study: Nestlé USA Installs SAP
Using BPMS to Improve ERP Installations
Enterprise Resource Planning and Business Process Management Suite
Notes and References
Chapter 17: AI-driven process change
Abstract
Artificial Intelligence
AI Technologies
Developing and Deploying AI-Based Processes
Notes and References
Chapter 18: The future of business process management
Abstract
Appendix 1: Business problem analysis checklist
Output Problems
Input Problems
Guide Problems
Enabler Problems
Process Activity and Flow Problems
Problems With the Management of a Process
Appendix 2: Core business process modeling notation
Overview of a BPMN Diagram Used for Business Process Analysis and Redesign
An Activity
An Event
A Gateway
A Sequence Flow
A Message Flow
A Data Object
An Association
A Pool With Swimlanes
A Few Extensions of the Activity Rectangle
A Few Extensions of the Event Circle
A Few Extensions of the Gateway Diamond
Some Other Notations That We Occasionally Use
BPTrends Special Notation
Appendix 3: Business process standards
Organization-Level Business Process Standards
Process-Level Business Process Standards
Business Process Standards for Implementation
The Future of Standards
Appendix 4: Processes and capabilities
Some Corollaries
Processes, Capabilities, and Business Architecture
Appendix 5: Process analysis diagrams used in this book
Index
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