Communicating at Work Principles and Practices for Business and the Professions 11th Edition by Ronald B Adler, Jeanne Marquardt – Ebook PDF Instant Download/Delivery: 0078036801, 9780078036804
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ISBN 10: 0078036801
ISBN 13: 9780078036804
Author: Ronald B Adler, Jeanne Marquardt
The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively. This edition retains the hallmark features that have been praised by faculty and students–a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools–while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations.
Communicating at Work Principles and Practices for Business and the Professions 11th Table of contents:
Chapter 1 Communicating at Work
Communication and Career Success
The Nature of Communication
Communication Principles
Basics of the Communication Model
Communication Channels
Communicating in and beyond Organizations
Formal Communication Networks
Informal Communication Networks
Personal Networking
Ethical Dimensions of Communication
Master the Chapter
Review Points
Key Terms
Activities
Chapter 2 Communication, Culture, and Work
The Nature of Culture
Communication in a Diverse Society
Race and Ethnicity
Social Class
Generational Differences
Regional Differences
Disabilities
Cultural Differences in International Business
Customs and Behavior
Diversity and Ethical Issues
Communicating across Diversity
Become Culturally Literate
Develop Constructive Attitudes
Adapt Your Behavior
Master the Chapter
Review Points
Key Terms
Activities
part two Personal Skills Strategic Case: Omnicom Marketing
Chapter 3 Listening
Listening at Work
The Importance of Listening
Assumptions about Listening
Barriers to Effective Listening
Environmental Barriers
Physiological Barriers
Psychological Barriers
Listening Styles
Relational Listening
Analytical Listening
Task-Oriented Listening
Critical Listening
Listening More Effectively
Listening to Understand
Listening to Evaluate
Master the Chapter
Review Points
Key Terms
Activities
Chapter 4 Verbal and Nonverbal Messages
Verbal Messages
Clarity and Ambiguity
Inflammatory Language
Language and Identity Management
Feminine and Masculine Language Use
Nonverbal Communication
Characteristics of Nonverbal Communication
Types of Nonverbal Communication
Improving Nonverbal Effectiveness
Master the Chapter
Review Points
Key Terms
Activities
Chapter 5 Interpersonal Strategies and Skills
Interpersonal Skills and Success
Building Positive Relationships
Affirming Dignity
Enhancing Organizational Climate
Sharing Feedback
Giving Praise
Raising Difficult Issues
Offering and Responding to Criticism
Dealing with Difficult People and Situations
Incivility
Bullying
Sexual Harassment
Managing Conflict
What Are Conflicts About?
Approaches to Conflict
Handling Conflicts Constructively
Master the Chapter
Review Points
Key Terms
Activities
Chapter 6 Principles of Interviewing
Interviewing Strategies
Planning the Interview
Conducting the Interview
Types of Interviews
The Information-Gathering Interview
The Career Research Interview
The Employment Interview
The Ethics of Interviewing
Obligations of the Interviewer
Obligations of the Interviewee
Master the Chapter
Review Points
Key Terms
Activities
part three Working in GroupsStrategic Case: Museum of Springfield
Chapter 7 Leading and Working in Teams
The Nature of Teams
Characteristics of Work Groups
What Makes a Group a Team?
Virtual Teams
Leadership and Influence in Teams
Perspectives on Leadership
LeaderÔøΩMember Exchange
Becoming a Leader
Power and Influence of Members
Effective Communication in Teams
Fill Functional Roles
Recognize Both Team and Personal Goals
Promote Desirable Norms
Promote an Optimal Level of Cohesiveness
Avoid Excessive Conformity
Master the Chapter
Review Points
Key Terms
Activities
Chapter 8 Effective Meetings
Types of Meetings
Information-Sharing Meetings
Problem-Solving and Decision-Making Meetings
Ritual Activities
Virtual Meetings
Planning a Problem-Solving Meeting
When to Hold a Meeting
Setting an Agenda
Conducting the Meeting
Beginning the Meeting
Conducting Business
Concluding the Meeting
Following Up the Meeting
Problem-Solving Communication
Stages in Group Problem Solving
Enhancing Creativity
Systematic Problem Solving
Decision-Making Methods
Master the Chapter
Review Points
Key Terms
Activities
part four Making Effective PresentationsStrategic Case: Fresh Air Sports
Chapter 9 Developing and Organizing the Presentation
Analyzing the Situation
Analyzing the Audience
Analyzing Yourself as the Speaker
Analyzing the Occasion
Setting Your Goal and Developing the Thesis
General and Specific Goals
Developing the Thesis
Organizing the Body
Brainstorming Ideas
Basic Organizational Plan
Identify Main Points and Subpoints
Choose the Best Organizational Pattern
Rules for Main Points
Planning the Introduction and Conclusion
Functions of the Introduction
Types of Opening Statements
Functions of the Conclusion
Types of Closing Statements
Adding Transitions
Functions of Transitions
Characteristics of Effective Transitions
Master the Chapter
Review Points
Key Terms
Activities
Chapter 10 Verbal and Visual Support in Presentations
Functions of Supporting Material
Clarity
Interest
Proof
Verbal Support
Definitions
Examples
Stories
Statistics
Comparisons
Quotations
Citing Your Sources
Visual Aids
Types of Visual Aids
Media for Presenting Visual Aids
Presentation Software
Guidelines for Using Visual Aids
Master the Chapter
Review Points
Key Terms
Activities
Chapter 11 Delivering the Presentation
Types of Delivery
Manuscript Presentations
Memorized Presentations
Extemporaneous Presentations
Impromptu Presentations
Guidelines for Delivery
Visual Elements
Verbal Elements
Vocal Elements
Question-and-Answer Sessions
When to Answer Questions
How to Manage Questions
Speaking with Confidence
Accept a Moderate Amount of Nervousness
Speak More Often
Rehearse Your Presentation
Audience
Think Rationally about Your Presentation
Master the Chapter
Review Points
Key Terms
Activities
Chapter 12 Types of Business Presentations
Informative Presentations
Briefings
Reports
Training
Persuasive Presentations
Organizing Persuasive Messages
Types of Persuasive Presentations
Strategies for Ethical Persuasion
Group Presentations
Approaches to Organizing a Group Presentation
Planning Introductions, Conclusions, and Transitions in Group Presentations
Delivering a Group Presentation
Special-Occasion Speaking
Welcoming a Guest or Group
Introducing Another Speaker
Honoring a Person or an Institution
Giving a Toast
Presenting an Award
Accepting an Award
Master the Chapter
Review Points
Key Terms
Activities
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
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