Communication for Nurses Talking with Patients 3rd editon by Lisa Kennedy Sheldon – Ebook PDF Instant Download/Delivery: 1449691773, 9781449691776
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ISBN 10: 1449691773
ISBN 13: 9781449691776
Author: Lisa Kennedy Sheldon
Communication for Nurses:Talking with Patients, Third Edition is a comprehensive text that prepares Nursing students for a career in healthcare. This must have text is suitable for students and professionals alike as it providing the reader with the tools necessary to develop a professional communication style. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition
Communication for Nurses Talking with Patients 3rd Table of contents:
Section I Setting the Stage for Effective Communication
One: The First Encounter
Introduction
Terminology
Theoretical Background
Summary
References
Two: The Nurse as a Person: Theories of Self and Nursing
Introduction
Self-Awareness
Theoretical Background
The Nurse as a Person
Developing as a Nurse
Summary
References
Three: Patients as People: Standards to Guide Communication
Introduction
Patient Rights
Institutional Standards
Professional Standards
Legal Standards
Confidentiality
Communication and Malpractice
Values
Code of Ethics for Nurses
Ethical Reasoning and Decision Making
Summary
References
Four: Cross-Cultural Communication
Introduction
Culture, Cultural Competence, and Health Care
Barriers to Effective Cross-Cultural Communication
Strategies to Improve Cross-Cultural Clinical Encounters
Summary
References
Section II The Nurse–Patient Relationship
Five: Establishing a Therapeutic Relationship
Introduction
Respect: Unconditional Positive Regard
Genuineness
Empathy
Trust
Confidentiality
The Nurse–Patient Relationship
Setting Boundaries
Self-Disclosure
Summary
References
Six: Interviewing Skills: A Clinical Art and Science
Introduction
Setting Goals
The Role of Student Nurses
Active Listening
Silence
Types of Responses
Patient-Centered Interviewing
Objectivity
Reliability
Styles of Questions
Time
Self-Disclosure
Summary
Websites
References
Seven: Nonverbal Communication: Cues and Body Language
Introduction
Body Language
Summary
Websites
References
Eight: Humor
Introduction
Positive Humor
Negative Humor
Black Humor
Appropriate Use of Humor
Summary
References
Section III Specific Communication
Nine: Improving Quality of Care and Safety During Transitions in Care
Introduction
Models to Improve Care Transitions
Targeted Assessment of Common Transition-Related Problems
Patient and Family Education
Communication Among Professionals
Websites
References
Ten: Physical Impairments to Communication
Introduction
Speech and Language Deficits
Sensory Deprivation in Intensive Care Settings
Summary
Website
References
Eleven: Talking with Children: Working with Families
Background
Communicating with Children
Developmentally Appropriate Communication
Nonverbal Communication
Communicating with Family Members
Summary
Websites
References
Additional References
Twelve: Nurses as Educators: Simulation, Communication, and Patient Care
Introduction
Simulation
Communication Lessons Learned
Summary
References
Section IV Difficult Communication
Thirteen: Communicating About Sexual Health Needs
Introduction
Definitions
Barriers to Addressing Sexual Health Needs
Sexual Health Assessment
Summary
Additional Resources
Fourteen: Helping Patients with Pain
Introduction
Assessment of Pain
Management of Pain
Healthcare Team Communication
Summary
Websites
References
Fifteen: Communication in Life-Threatening Illness and Spiritual Care
Introduction
Life-Threatening Illness
Spiritual Assessment: Meeting Standards for Patient-Centered Care
Guidelines for Spiritual Care Interventions
Attentive Listening
Presence: Communicating Caring Without Using Words
Advance Directives
Palliative Care: More Than End-of-Life Care
Grief, Loss, and Mourning
Summary
Websites
References
Sixteen: Anger, Anxiety, and Difficult Communication Styles
Introduction
Difficult Interactions
Interviewing Difficulties
Difficult Behaviors
Summary
Websites
References
Seventeen: Compassion Fatigue: Caring for Yourself
Spectrum of Compassion
Compassion, Fatigue, and Burnout
Self-Care
Recovering from Burnout
Summary
Websites
References
Section V Communicating with Other Healthcare Providers
Eighteen: Practicing Conflict Resolution, Negotiation, and Interprofessional and Intraprofessional Collaboration
Introduction
Nurse–Physician Communication Challenges
Conflict Resolution Strategies
Intraprofessional Communication
Summary
References
Nineteen: Electronic Communication: Media, Social Networking, Medical Records, and Email
Introduction
Social Networking
Personal, Patient, and Family Social Networking
Professional Social Networking
Medical Records
Conclusions
Summary
Websites
References
Additional References
Twenty: Delegation and Assertive Communication
Introduction
Effective Communication Standards and Strategies
Communication Strategies: Check-Back, Call-Out, Two-Challenge Rule, and CUS
Effective Delegation
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