Communication in Nursing 9th edition by Julia Balzer Riley – Ebook PDF Instant Download/Delivery: 0323673430 , 9780323673433
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Product details:
ISBN 10: 0323673430
ISBN 13: 9780323673433
Author: Julia Balzer Riley
Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 9th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you to apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 9th edition includes a new chapter which focuses on the foundation of communication and personality assessment. It also includes a new Putting it into Practice feature to help you apply your new communication skills in the work environment. In addition, updates on the topics of mindfulness, resilience, and inter-collaborative communication highlight the importance of implementing these tools in practice.
- Active Learning features in every chapter promotes active, goal-directed reading.
- Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes provide moments of relief from serious topics and “a-ha” moments when theory becomes linked to practice.
- End-of-chapter exercises help you to master chapter techniques and strengthen your communication skills.
- QSEN preface and exercises stress how communication impacts safety and quality of care.
- Discusses the importance of interprofessional education and communication in the healthcare environment.
- Addresses the importance of “presence” in nursing — being present for clients, families, colleagues, and self.
- NEW! Starting with You chapter focuses on personality assessment using the Gallup CliftonStrengths among additional assessment methods.
- Two chapters have been combined to create a new one titled, Communicating Assertively and Responsibly with “Difficult” Clients and Colleagues, to help you better address aggressive and difficult clients and colleagues.
- UPDATED! Navigating the Expanding World of Digital Communication and Understanding Each Other chapters have been extensively updated to reflect most recent information.
- NEW! Chapter exercises incorporate teaching strategies such as cinemeducation and medical improvisation to help facilitate various learning types.
- UPDATED! Topics of mindfulness, resilience, and inter-collaborative communication have been incorporated throughout.
- NEW! Additional examples incorporated into Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.
Communication in Nursing 9th Table of contents:
Part I: Packing Your Bags for the Journey of Caring, Assertive, Responsible Communication
1: Responsible, Assertive, Caring Communication in Nursing
The meaning of interpersonal communication
The Meaning of Assertive Communication
Moments of connection…
Moments of connection…
2: The Client–Nurse Relationship: A Helping Relationship
Self-assessment tool
Nature of the helping relationship
Clients’ rights in the helping relationship
Characteristics of client–nurse helping relationships
Pointers to guide you in your client–nurse helping relationships
Bonding in the client–nurse relationship
How to listen
Moments of connection
Becoming a storycatcher
Moments of connection…
Practicing the client–nurse relationship
3: Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
Strengths assessment
Moments of connection…
Moments of connection…
Moments of connection…
4: Solving Problems Together
Moments of connection…
Mutuality in nurse–client relationships
Interprofessional communication
Defining the difference between problem-solving and mutual problem-solving in nursing
Moments of connection…
Practicing solving problems together
5: Understanding Each Other: Communication and Culture
Definition of culture, ethnicity, and ethnocentrism
Reasons why nurses need to be culturally informed
Barriers that interfere with transcultural communication
Key aspects of culture to consider
Closing thoughts
Moments of connection…
Part II: Honoring Your Fellow Travelers along the Journey
6: Demonstrating Warmth
A student nurse shares
Ways to display warmth to your clients and colleagues
Moments of connection…
Moments of connection…
Moments of connection…
Moments of connection…
Moments of connection…
Moments of connection…
Practicing demonstrating warmth
7: Showing Respect
Recognizing the benefits of respect
Moments of connection…
Moments of connection…
Moments of connection…
8: Being Genuine
Benefits of genuineness in interpersonal relationships
To be real is to be yourself
Incongruence
Demonstration of genuineness
Factors influencing genuineness
A surprising doorway to human encounters: tattoos—the soul’s writing on the skin?
Palliative care: a call to authenticity
Evaluation of your genuineness
Moments of connection…
9: Being Empathetic
What empathy is
How to communicate empathically
Moments of connection…
Moments of connection…
Moments of connection…
10: Using Self-Disclosure
Self-disclosure in personal and professional relationships
Moments of connection…
Moments of connection…
Moments of connection…
11: Being Specific
Recognizing when specificity is useful
Being specific when explaining your thoughts and feelings
Being specific when reflecting others’ thoughts and feelings
Being specific when asking questions
Being specific when giving information or feedback
Moments of connection…
Moments of connection…
12: Asking Questions
Importance of asking questions effectively in nursing
Moments of connection…
13: Expressing Opinions
Introduction
How to differentiate between giving advice and expressing opinions
When to express your opinions as a nurse
Your feelings about expressing opinions
How to express your opinions in an assertive way
How to share your positive regard for others
How to master the art of not expressing your opinions
How to empower yourself by expressing opinions
Practicing expressing opinions
14: Using Humor
Introducing therapeutic humor
Positive versus negative humor
Criteria for the appropriate use of humor
Functions of humor in healthcare
Nurses and clients…using humor together in health caring
Humor strategies
Comic vision: humor and play and creativity
The healing power of laughter
He who laughs, lasts
Practicing using humor
Moments of connection…
15: Embracing the Spiritual Journey of Healthcaring: Meaning Making
Definition of spirituality
Beginning your journey of spiritual care
Faith and belief: importance, community, and address in care: taking a spiritual history
Themes of spirituality
The nurse as a spiritual person and caregiver
Moments of connection…
Moments of connection…
Moments of connection…
Moments of connection…
Part III: Developing Road-Worthy Practices Along the Journey
16: Requesting Support
Recognizing the importance of social support for health and work life
Determining the support you need at work or school
Requesting the support you need at work or school
Three stories of success: read what works and what does not in seeking support you need
Looking for a mentor
Practicing requesting support
Moments of connection…
17: Overcoming Evaluation Anxiety
Defining evaluation anxiety
Moments of Connection…
Moving from Reactive to Proactive Behavior
Practicing Overcoming Evaluation Anxiety
18: Working with Feedback
Why feedback is important
How to give feedback
How to receive feedback
How to seek feedback
Moments of connection…
19: Using Relaxation Techniques to Become More Mindful
An introduction to mindfulness to support presence in nursing care
Halt!
Importance of relaxing your body
Stress of nursing as an occupation
Meditation as a way to augment your relaxation response
Guidelines for beginning to practice meditation
Progressive relaxation
On-the-spot relaxation exercises to relieve tension caused by an interpersonal stressor
Strategies for relaxing your body when your stressor is immediate
Stretches to create relaxation in preparation for a stressful interpersonal encounter
Moments of connection…
20: Incorporating Imagery in Professional Practice and Self-Care
Definition of imagery
History of imagery
Application of imagery in healthcare
Implications of imagery
Relationship between imagery and interpersonal communication
Use of imagery to improve your ability to communicate
Moments of connection…
Practicing incorporating imagery in professional practice and self-care
21: Incorporating Positive Self-Talk
Definition of self-talk
Moments of connection…
Use of positive self-talk to enhance your interpersonal communication
Affirmations as a strategy to create positive self-talk
A final thought
Practicing positive self-talk
22: Learning to Work Together in Groups
Three conditions for effective group development
Four stages of group development
Effect of personal mental processes on behavior in groups
Task, maintenance, and individual roles in groups
Emotional intelligence in groups
Importance of meetings
Characteristics of an effective group
Moments of connection…
23: Navigating the Expanding World of Digital Communication
Social media…the big picture
Nurses and digital communication
Electronic health records/electronic medical record
Dangers of digital communication
Our new consumer
Moments of connection…
Part IV: Embracing the Transformative Process of the Journey
24: Learning Confrontation Skills
Different kinds of confrontation
Situations in which confrontation is appropriate
Moments of Connection…
25: Refusing Unreasonable Requests
Defining unreasonable requests
Saying no assertively
Saying no effectively
Daring to hold fast to your principles
Moments of connection…
26: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
Mad, Sad, Glad, and Scared…Nurses bear witness to all the human emotions
Moments of connection…
How to improve your communication skills with distressed clients and colleagues
How the nurse can address compassion fatigue proactively
Practicing communicating assertively and responsibly with distressed clients and colleagues
27: Communicating Assertively and Responsibly with “Difficult” Clients and Colleagues
Aggressive behavior: there’s an app for it!
Why aggressive behavior is problematic for nurses
When the “difficult” patient becomes the unpopular patient
How to improve your communication skills with aggressive clients and colleagues
Moments of connection…
28: Managing Team Conflict Assertively and Responsibly
Definition of conflict
Types of conflict
Conflict-resolution approaches
Assertive and responsible ways to overcome conflict
Moment of connection…
Moments of connection…
29: Communicating at the End of Life
Considerations for the nurse in end-of-life care
Moments of connection…
Moments of connection…
Moments of connection…
Moments of connection…
30: Continuing the Commitment to the Journey
Putting it all together
What is a resilient nurse?
Reality shock: the transition to nursing practice
Proactive approaches to reality shock: the transition from student to nurse
Achieving generative balance
Moments of connection…
Moments of connection…
Index
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