Communication Skills Handbook 4th Edition by Jane Summers, Brett Smith 1118646010 9781118646014

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ISBN 10: 1118646010

ISBN 13: 9781118646014

Author: Jane Summers, Brett Smith

The new fourth edition of this popular handbook has been revised and updated to equip contemporary students with the written and oral communication guidelines they need to succeed at university and beyond.

Suitable for use across all disciplines, the handbook provides successful approaches to researching, writing and referencing, along with a wealth of examples and practical tips for preparing and presenting oral reports, essays and assignments.

Communication Skills Handbook 4th Table of contents:

1. Guidelines for assessment
1.1 Introduction
1.2 Assignment preparation guidelines
1.3 Writing guidelines
1.3.1 Nonoffensive language
1.3.2 Use of numbers
1.3.3 Tables, figures and graphs
1.3.4 Titles of assessable work
1.3.5 Foreign terms and acronyms
1.3.6 Parentheses
1.3.7 Points of ellipsis
1.3.8 Bullet points
1.4 Presentation guidelines
1.5 Thesis writing
1.6 Making the most of the library
1.6.1 What is in the library?
1.6.2 Finding your way in the library
1.6.3 Ways to access information
1.7 Summary

2. Referencing
2.1 Introduction
2.2 Unethical behaviour
2.2.1 Plagiarism
2.2.2 Collusion
2.3 Referencing — general information
2.3.1 When to provide a reference
2.3.2 Referencing — a helpful hint
2.4 Methods of referencing
2.5 The Harvard AGPS system
2.6 In-text references
2.6.1 Format
2.6.2 When to include page numbers
2.6.3 Footnotes
2.6.4 Short quotations
2.6.5 Long quotations
2.6.6 Single author
2.6.7 Two or more authors
2.6.8 Two or more works in one citation
2.6.9 Newspapers
2.6.10 Personal communications
2.6.11 Anonymous works
2.6.12 Publication date unavailable
2.6.13 Sponsoring organisation
2.6.14 Unpublished works
2.6.15 Citations for sources other than the original
2.6.16 Tables and figures either extracted or taken whole
2.7 LOR entries for paper-based sources — specific rules and examples
2.7.1 LOR — book citation
2.7.2 LOR — article or chapter in an edited book
2.7.3 LOR — lecture notes/study notes
2.7.4 LOR — books of readings
2.7.5 LOR — indirect quotation
2.7.6 LOR — article in journal
2.7.7 LOR — sponsoring organisation
2.7.8 LOR — multiple publications by the same author
2.7.9 LOR — conference paper, working paper series and thesis
2.7.10 LOR — article in newspaper or magazine
2.7.11 LOR — unpublished works
2.8 Electronic referencing method
2.8.1 Electronic referencing — general information
2.8.2 In-text references — electronic sources
2.8.3 LOR — electronic sources, general
2.9 LOR entries for electronic sources — specific rules and examples
2.9.1 CD-ROM — book/electronic books
2.9.2 Electronic journal articles
2.9.3 Internet sites (author and date available)
2.9.4 Internet sites (author and date not available)
2.9.5 Newspaper articles
2.9.6 Discussion group messages/Weblogs/Wikis and podcasts
2.9.7 Personal email message
2.10 Films, videos, television and on-line images
2.11 Legislation and legal authorities
2.12 Summary
2.13 Example of the Harvard AGPS referencing system
2.14 List of references

3. Report writing
3.1 Introduction
3.2 Report structure
3.2.1 Assignment cover sheet
3.2.2 Letter of transmittal
3.2.3 Title page
3.2.4 Executive summary
3.2.5 Table of contents
3.2.6 Introduction
3.2.7 Body
3.2.8 Conclusions
3.2.9 Recommendations
3.2.10 Bibliography or LOR
3.2.11 Glossary
3.2.12 Appendices
3.3 Summary

4. The case study
4.1 Introduction
4.2 Preparing a case analysis
4.3 The structure of the case analysis report
4.3.1 Introduction or case background
4.3.2 Body of the analysis
4.3.3 Formulation of alternatives or possible solutions
4.3.4 Recommendations or choice of solutions
4.3.5 Implementation plan
4.4 Strategic analysis tools
4.4.1 The SWOT analysis
4.4.2 Situation analysis
4.5 Summary
4.6 List of references

5. Essay writing
5.1 Introduction
5.2 Selecting the topic
5.3 Analysing the topic
5.4 Planning
5.5 Research
5.6 Writing the essay
5.7 Style
5.8 Sample essay
5.9 Summary
5.10 Some variations on the formal essay structure

6. Oral presentations
6.1 Overview
6.2 Oral presentations at university
6.3 Preparing the presentation
6.3.1 Presentation venue
6.3.2 Structure of the presentation
6.3.3 Introduction and conclusion
6.3.4 Body of the presentation
6.3.5 Visual aids
6.3.6 Audience handouts
6.3.7 Practising the presentation
6.3.8 Planning for contingencies
6.3.9 Just before the presentation
6.3.10 Equipment
6.3.11 Anxiety
6.4 Delivering the presentation
6.4.1 Delivery speed
6.4.2 Gestures
6.4.3 Audience rapport
6.4.4 Reading the speech
6.4.5 Stance during the speech
6.4.6 Humour
6.4.7 Nervousness
6.4.8 Annoying habits
6.4.9 Presenting in teams
6.5 Handling questions from the audience
6.6 Presentation software
6.6.1 Preplanning
6.6.2 How will the presentation be used?
6.6.3 Creating the presentation
6.6.4 Rehearsing the presentation
6.6.5 Delivering the presentation
6.6.6 Using presentation software: summary
6.7 On-line presentations and meetings
6.7.1 Presenting over the web
6.7.2 Web meetings
6.8 Summary
6.9 Alternatives to oral presentations for distance education students

7. Examination techniques
7.1 Introduction
7.2 General hints
7.2.1 When to start studying
7.2.2 Revision
7.3 Pre-examination planning
7.3.1 Perusal time
7.3.2 After the examination begins
7.4 Content and style of questions
7.4.1 Subject matter limited
7.4.2 Scope limited
7.4.3 Combined subject and scope limited
7.4.4 Multiple-choice questions
7.4.5 Short-answer questions
7.4.6 Point-by-point questions
7.4.7 Essay-style questions
7.4.8 Hybrid questions
7.4.9 Case studies
7.4.10 Other types of questions
7.5 Answering exam questions — what to do and what to avoid doing
7.6 Summary

8. Winning the ’right‘ job
8.1 Introduction
8.2 The job search
8.2.1 What is the ’right‘ job?
8.2.2 Conventional ways to find the ’right‘ job
8.2.3 The Internet
8.2.4 On-line recruitment sites
8.2.5 Social media
8.2.6 Once opportunities are identified
8.3 Preparing ’my story‘
8.3.1 Research the job requirements
8.3.2 What should my job application contain?
8.3.3 The covering letter
8.3.4 Preparing an effective CV
8.3.5 The format of your CV
8.3.6 Answering selection criteria
8.3.7 Referees‘ reports
8.3.8 Dos and don‘ts
8.3.9 Summary
8.4 How will I be ’assessed‘ by my potential employer?
8.4.1 Preparation
8.4.2 The interview
8.4.3 Questions that can be difficult to handle
8.4.4 Telephone interviews
8.4.5 Bring the interview to a conclusion
8.4.6 Dos and don‘ts
8.4.7 Psychometric testing
8.5 What do I do after the interview?
8.6 Summary
8.7 List of references

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