Connecting Across Cultures The Helper′s Toolkit 1st Edition by Pamela A. Hays – Ebook PDF Instant Download/Delivery: 1544302835, 9781544302836
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Product details:
ISBN 10: 1544302835
ISBN 13: 9781544302836
Author: Pamela A. Hays
Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helper′s Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter.
Connecting Across Cultures The Helper′s Toolkit 1st Table of contents
Chapter 1. Diversity is Unavoidable, and that’s a Good Thing
Chapter 2. The Starting Place: Knowing who you are
Chapter 3. Creating a New Awareness: What you didn’t Learn in School
Chapter 4. The Invisible Boundary: How Privilege Affects your Work and Life
Chapter 5. But Everyone I Know Agrees with Me: The Influence of Family and Friends
Chapter 6. That’s Not what I Mean: Effective, Respectful Communication
Chapter 7. Say what? Why Words Matter
Chapter 8. Making the Connection: The Four Relationship Vitals
Chapter 9. Keeping the Connection, Even when the Signal is Faulty
Chapter 10. When the Golden Rule isn’t Working: Respectful Conflict Resolution
Chapter 11. Conclusion
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