Data Driven Harnessing Data and AI to Reinvent Customer Engagement 1st edition by Tom Chavez, Chris O’Hara, Vivek Vaidya ISBN 1260441547 9781260441543

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Product details:

 
ISBN 10: 1260441547
ISBN 13: 9781260441543
Author: Tom Chavez, Chris O’Hara, Vivek Vaidya

Axiom Business Book Award Silver Medalist in Business Technology The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the world A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to: ●Target and delight your customers with unprecedented accuracy and success ●Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal ●Capture, organize, and analyze data from every source and activate it across every channel ●Create a data-powered marketing strategy that can be customized for any audience ●Serve individual consumers with highly personalized interactions ●Deliver better customer service for the best customer experience ●Improve your products and optimize your operating systems ●Use AI and IoT to predict the future direction of markets You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come.

Data Driven Harnessing Data and AI to Reinvent Customer Engagement 1st Table of contents:

Introduction: The Magic Coffee Maker

Chapter 1: The Emergence of People Data

Chapter 2: Three Core Principles for Building a Winning Data Strategy

Chapter 3: Data In, Data Out

Chapter 4: The Five Sources of Data-Driven Power

Chapter 5: Making It Real for Your Organization

Chapter 6: The New Basis of Competition: Know, Personalize, and Engage

Chapter 7: Seven Forecasts to Light Up Your Future Sensors

Acknowledgments

Notes

Index

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Tags: Tom Chavez, Chris O’Hara, Vivek Vaidya, Data Driven, Reinvent Customer, Harnessing Data