Design for Six Sigma in Product and Service Development 1st edition by Elizabeth Cudney, Sandra Furterer ISBN 0367381265 978-0367381264

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ISBN 10: 0367381265
ISBN 13: 978-0367381264
Author: Elizabeth Cudney, Sandra Furterer 

Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development.

The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others.

Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.

Design for Six Sigma in Product and Service Development 1st Table of contents:

1 Instructional Strategies for Using This Book

1.1 Business Process and Lean Six Sigma Project Backgrounds

1.2 Design for Six Sigma Case Study Goals

1.3 Design for Six Sigma Tools

1.4 Learning Design

1.5 Required Knowledge Levels by Design for Six Sigma Projects

2 Design for Six Sigma Identify- Define-Design-Optimize-Validate (IDDOV) Roadmap Overview

2.1 Design for Six Sigma Overview

2.2 Identify Phase

2.2.1 Develop Project Charter

2.2.2 Perform Stakeholder Analysis

2.2.3 Develop Project Plan

2.2.3.1 Team Meeting Management

2.2.4 Summary

2.3 Define Phase

2.3.1 Collect Voice of the Customer (VOC) and Identify Critical to Satisfaction (CTS) Measure and Targets

2.3.1.1 Define the Critical to Satisfaction Criteria

2.3.1.2 Develop Metrics

2.3.1.2.1 Operational Definition

2.3.1.3 Identify Data Collection Mechanism(s)

2.3.1.3.1 Customer Surveys

2.3.1.4 Item Analysis

2.3.1.4.1 Revision

2.3.1.4.2 Focus Groups

2.3.1.4.3 Benchmarking

2.3.2 Translate VOC into Technical Requirements

2.3.2.1 Quality Function Deployment

2.3.2.2 Interpreting the House of Quality

2.3.2.3 Kano Analysis

2.4 Design Phase

2.4.1 Identify Process Elements

2.4.2 Design Process

2.4.3 Identify Potential Risks and inefficiencies

2.4.3.1 Process Analysis

2.4.3.2 Waste Analysis

2.4.3.3 Failure Mode and Effect Analysis

2.5 Optimize Phase

2.5.1 implement Pilot Processes

2.5.1.1 Statistical Process Control Charts

2.5.2 Assess Process Capabilities

2.5.2.1 Defects per Million Opportunities (DPMO)

2.5.2.2 Process Capability Study

2.5.3 Optimize Design

2.5.3.1 Mistake Proofing

2.5.3.2 Design of Experiments

2.6 Validate Phase

2.6.1 Validate Process or Product

2.6.2 Assess Performance, Failure Modes, and Risks

2.6.2.1 Hypothesis Testing

2.6.2.2 ANOVA (Analysis of Variance)

2.6.2.3 Customer Survey Analysis

2.6.3 Iterate Design and Finalize

2.7 Chapter Summary

References

Bibiliography

Section I Product Design for Six Sigma Projects

3 Design of a Walker—A Design for Six Sigma Case Study

3.1 Project Overview

3.2 Identify Phase

3.2.1 Identify Phase Activities

3.2.2 Identify

3.2.2.1 Project Charter

3.2.2.2 Team Ground Rules and Roles

3.2.2.3 Project Plan

3.2.3 Identify Phase Case Discussion

3.3 Define Phase

3.3.1 Define Phase Activities

3.3.2 Define

3.3.2.1 Identifying “Voice of the Customer”

3.3.2.2 Quality Function Deployment

3.3.2.3 Product Design Metrics and Kano Analysis

3.3.3 Define Phase Case Discussion

3.4 Design.Phase

3.4.1 Design Phase Activities

3.4.2 Design

3.4.2.1 Subsystem Benchmarking Analysis

3.4.2.2 Concept Generation

3.4.2.3 Development of Functions

3.4.2.4 Design Concepts

3.4.2.5 Pugh’s Concept Selection

3.4.2.6 Detailed Model of the Product Design

3.4.3 Design Phase Case Discussion

3.5 Optimize Phase

3.5.1 Optimize Phase Activities

3.5.2 Optimize

3.5.2.1 Design Failure Modes and Effects Analysis

3.5.3 Optimize Phase Case Discussion

3.6 Validate Phase

3.6.1 Validate Phase Activities

3.6.2 Validate Phase

3.6.2.1 Construction of Pilot Prototype

3.6.2.2 Materials Used for the Prototype

3.6.3 Validate Phase Case Discussion

3.7 Summary

References

4 Design of a Military Tool Holder—A Design for Six Sigma Case Study

4.1 Project Overview

4.2 Identify Phase

4.2.1 Identify Phase Activities

4.2.2 Identify

4.2.2.1 Project Charter

4.2.2.2 Team Ground Rules and Roles

4.2.2.3 Project Plan

4.2.3 Identify Phase Case Discussion

4.3 Define Phase

4.3.1 Define Phase Activities

4.3.2 Define

4.3.2.1 Identifying “Voice of the Customer”

4.3.2.2 Structuring and Ranking Customer Needs

4.3.2.3 Analysis of Competitors in the Market

4.3.2.4 Quality Function Deployment

4.3.2.5 Kano Analysis

4.3.3 Define Phase Case Discussion

4.4 Design Phase

4.4.1 Design Phase Activities

4.4.2 Design

4.4.2.1 Design 1: Velcro (Hook and Loop Fastener)

4.4.2.2 Design 2: Linear Clip (Rotational)

4.4.2.3 Design 3: Magnetic (Rotational) Attachment

4.4.2.4 Design 4: Rotational (Multipositional) Clip

4.4.2.5 Design 5: Shoulder (Backpack) Strap

4.4.2.6 Design 6: Ball and Socket (Optimal) Attachment

4.4.2.7 Design 7: Original Design (Improve Existing PALS System)

4.4.2.8 Pugh’s Concept Selection

4.4.2.9 Detailed Model of the Product Design

4.4.3 Design Phase Case Discussion

4.5 Optimize Phase

4.5.1 Optimize Phase Activities

4.5.2 Optimize

4.5.3 Optimize Phase Case Discussion

4.6 Validate Phase

4.6.1 Validate Phase Activities

4.6.2 Validate Phase

4.6.3 Validate Phase Case Discussion

4.7 Summary

5 Design of a Can Crusher—A Design for Six Sigma Case Study

5.1 Project Overview

5.1.1 Features of Can Crushers Existing in the Market

5.2 Identify Phase

5.2.1 Identify Phase Activities

5.2.2 Identify

5.2.2.1 Project Charter

5.2.2.2 Team Ground Rules and Roles

5.2.2.3 Project Plan

5.2.2.3.1 Phase/Gate 1—Identify

5.2.2.3.2 Phase/Gate 2—Define

5.2.2.3.3 Phase/Gate 3—Design

5.2.2.3.4 Phase/Gate 4—Optimization

5.2.2.3.5 Phase/Gate 5—Validation

5.2.3 Identify Phase Case Discussion

5.3 Define Phase

5.3.1 Define Phase Activities

5.3.2 Define

5.3.2.1 Identifying “Voice of the Customer”

5.3.2.2 Structuring and Ranking Customer Needs

5.3.2.3 Analysis of Competitors in the Market

5.3.2.4 Quality Function Deployment

5.3.2.5 Product Design Metrics

5.3.2.6 Kano Analysis

5.3.3 Define Phase Case Discussion

5.4 Design Phase

5.4.1 Design Phase Activities

5.4.2 Design

5.4.2.1 Concept I

5.4.2.2 Concept II

5.4.2.3 Concept III

5.4.2.4 Concept IV

5.4.2.5 Concept V

5.4.2.6 Concept VI

5.4.2.7 Concept VII

5.4.2.8 Pugh’s Concept Selection

5.4.2.9 Concept/Design Development

5.4.2.10 Detailed Model of the Product Design

5.4.2.11 Design for X (DFX)

5.4.2.12 Design for Manufacturing (DFM) and Design for Assembly (DFA)

5.4.2.13 Design for the Environment

5.4.3 Design Phase Case Discussion

5.5 Optimize Phase

5.5.1 Optimize Phase Activities

5.5.2 Optimize

5.5.2.1 Critical Parameter Management

5.5.3 Optimize Phase Case Discussion

5.6 Validate Phase

5.6.1 Validate Phase Activities

5.6.2 Validate Phase

5.6.2.3 Verification Setup

5.6.3 Validate Phase Case Discussion

5.7 Summary

6 Design of a Hazardous Chemical Cleanup System—A Design for Six Sigma Case Study

6.1 Project Overview

6.2 Identify Phase

6.2.1 Identify Phase Activities

6.2.2 Identify

6.2.2.1 Project Charter

6.2.2.2 Team Ground Rules and Roles

6.2.2.3 Project Plan

6.2.3 Identify Phase Case Discussion

6.3 Define Phase

6.3.1 Define Phase Activities

6.3.2 Define

6.3.2.1 Identifying and Ranking the “Voice of the Customer”

6.3.2.2 Quality Function Deployment

6.3.2.3 Kano Analysis

6.3.3 Define Phase Case Discussion

6.4 Design Phase

6.4.1 Design Phase Activities

6.4.2 Design

6.4.2.1 Sponge Configuration

6.4.2.2 ChemiClean Main Unit

6.4.2.3 Pugh’s Concept Selection

6.4.3 Design Phase Case Discussion

6.5 Optimize Phase

6.5.1 Optimize Phase Activities

6.5.2 Optimize

6.5.2.1 Design of Experiments

6.5.3 Optimize Phase Case Discussion

6.6 Validate Phase

6.6.1 Validate Phase Activities

6.6.2 Validate Phase

6.6.2.1 Design Failure Mode and Effects Analysis

6.6.2.2 Design Capability Study

6.6.2.2.1 Cost

6.6.2.2.2 Verify Setup

6.6.3 Validate Phase Case Discussion

6.7 Summary

7 Design of Radio-Frequency Coverage for Wireless Communications—A Design for Six Sigma Case Study

7.1 Project Overview

7.2 Identify Phase

7.2.1 Identify Phase Activities

7.2.2 Identify

7.2.2.1 Project Charter

7.2.2.2 Team Ground Rules and Roles

7.2.2.3 Project Plan

7.2.3 Identify Phase Case Discussion

7.3 Define Phase

7.3.1 Define Phase Activities

7.3.2 Define

7.3.2.1 Identifying “Voice of the Customer”

7.3.2.2 Structuring and Ranking Customer Needs

7.3.2.3 Analysis of Competitors in the Market

7.3.2.4 Quality Function Deployment

7.3.2.5 Kano Analysis

7.3.3 Define Phase Case Discussion

7.4 Design Phase

7.4.1 Design Phase Activities

7.4.2 Design

7.4.2.1 Concept 1

7.4.2.2 Concept 2

7.4.2.3 Concept 3

7.4.3 Design Phase Case Discussion

7.5 Optimize Phase

7.5.1 Optimize Phase Activities

7.5.2 Optimize

7.5.2.1 Design for X (DFX)

7.5.2.2 Modeling of Technology

7.5.2.3 Modeling of Robustness

7.5.2.4 System Additive Model

7.5.3 Optimize Phase Case Discussion

7.6 Validate Phase

7.6.1 Validate Phase Activities

7.6.2 Validate Phase

7.6.2.1 System Variance Model

7.6.3 Validate Phase Case Discussion

7.7 Summary

References

8 Solar-Heated Jacket—A Design for Six Sigma Case Study

8.1 Project Overview

8.1.1 Project Description

8.1.2 Project Description

8.1.3 Project Goal

8.1.4 Requirements and Expectations

8.1.5 Project Boundaries

8.2 Identify Phase Activities

8.2.1 identify Phase

8.2.1.1 Project Charter

8.2.1.2 Perform Stakeholder Analysis

8.2.1.3 Develop Project Plan

8.2.1.4 Gantt Chart

8.2.2 Identify Phase Case Discussion

8.3 Define Phase Activities

8.3.1 Define Phase

8.3.1.1 Collect Voice of the Customer (VOC) Information

8.3.1.2 Ranking Customer Requirements

8.3.1.3 Identify Critical to Satisfaction (CTS) Measures and Targets

8.3.1.3.1 Market Analysis

8.3.1.4 Translate Voice of the Customer (VOC) into Technical Requirements

8.3.1.4.1 Quality Function Deployment

8.3.1.4.2 Functional Requirements Relationship (Top of House of Quality)

8.3.1.4.3 Functional Requirement Targets

8.3.1.4.4 Kano Analysis

8.3.2 Define Phase Case Discussion

8.4 Design Phase Activities

8.4.1 Design Phase

8.4.1.1 Identify Design Concepts

8.4.1.1.1 Concept Generation

8.4.1.2 Design the Product: Select the Concept

8.4.1.2.1 Pugh’s Concept Selection

8.4.1.3 Design for X (DFX) Methods

8.4.2 Design Phase Case Discussion

8.5 Optimize Phase Exercises

8.5.1 Optimize Phase

8.5.2 Optimize Phase Case Discussion

8.6 Validate Phase Activities

8.6.1 Validate Phase

8.6.2 Validate Phase Case Discussion

8.7 Conclusions

9 Traveling Jewelry Box—A Design for Six Sigma Case Study

9.1 Project Overview

9.1.2 Project Description

9.1.3 Project Goals

9.1.4 Summary of Requirements and Expectations

9.2 Identify Phase Activities

9.2.1 Identify Phase

9.2.1.1 Project Charter

9.2.1.2 Perform Stakeholder Analysis

9.2.1.3 Develop Project Plan

9.2.1.3.1 Identify-Define-Design-Optimize-Validate (IDDOV) Roadmap (Plan of Action)

9.2.1.3.1.4 Phase/Gate 4—Optimization

9.2.1.3.1.5 Phase/Gate 5—Validate

9.2.2 Identify Phase Case Discussion

9.3 Define Phase Activities

9.3.1 Define Phase

9.3.1.1 Collect Voice of the Customer (VOC)

9.3.1.2 Identify Critical to Satisfaction (CTS) Measures and Targets

9.3.1.2.1 Competitive Benchmarking

9.3.1.3 Translate Voice of the Customer (VOC) into Technical Requirements

9.3.1.3.1 Quality Function Deployment

9.3.1.3.2 Discussion of House of Quality

9.3.1.4 Kano Analysis

9.3.2 Define Phase Case Discussion

9.4 Design Phase Activities

9.4.1 Design Phase

9.4.1.1 Identify Design Concepts

9.4.1.2 Concept Generation

9.4.1.3 Design the Product: Select the Concept

9.4.1.3.1 Pugh’s Concept Selection

9.4.1.4 Design for X Methods

9.4.1.5 Design for Assemble ability

9.4.2 Design Phase Case Discussion

9.5 Optimize Phase Exercises

9.5.1 Optimize Phase

9.5.1.1 Process Failure Mode and Effects Analysis

9.5.2 Optimize Phase Case Discussion

9.6 Validate Phase Activities

9.6.1 Validate Phase

9.6.2 Validate Phase Case Discussion

9.7 Conclusions

10 Design of an Optical Mouse—A Design for Six Sigma Case Study

10.1 Project Overview

10.2 Identify Phase

10.2.1 Identify Phase Activities

10.2.2 Identify

10.2.2.1 Project Charter

10.2.2.2 Team Ground Rules and Roles

10.2.2.3 Project Plan

10.2.3 Identify Phase Case Discussion

10.3 Define Phase

10.3.1 Define Phase Activities

10.3.2 Define

10.3.2.1 Identifying “Voice of the Customer”

10.3.2.2 Structuring and Ranking Customer Needs

10.3.2.3 Analysis of Competitors in the Market

10.3.2.4 Quality Function Deployment

10.3.2.5 Kano Analysis

10.3.3 Define Phase Case Discussion

10.4 Design Phase

10.4.1 Design Phase Activities

10.4.2 Design

10.4.2.1 Pugh’s Concept Selection

10.4.2.2 Detailed Model of the Product Design

10.4.3 Design Phase Case Discussion

10.5 Optimize Phase

10.5.1 Optimize Phase Activities

10.5.2 Optimize

10.5.2.1 Design for X (DFX)

10.5.2.2 P-Diagram

10.5.3 Optimize Phase Case Discussion

10.6 Validate Phase

10.6.1 Validate Phase Activities

10.6.2 Validate Phase

10.6.2.1 Design Prototypes

10.6.2.2 Failure Mode Effect Analysis

10.6.3 Validate Phase Case Discussion

10.7 Summary

11 Design of a Duffel Bag—A Design for Six Sigma Case Study

11.1 Project Overview

11.2 Identify Phase

11.2.1 Identify Phase Activities

11.2.2 Identify

11.2.2.1 Project Charter

11.2.2.2 Team Ground Rules and Roles

11.2.2.3 Project Plan

11.2.3 Identify Phase Case Discussion

11.3 Define Phase

11.3.1 Define Phase Activities

11.3.2 Define

11.3.2.1 Identifying “Voice of the Customer”

11.3.2.2 Structuring and Ranking Customer Needs

11.3.2.3 Analysis of Competitors in the Market

11.3.2.4 Quality Function Deployment

11.3.2.5 Product Design Metrics

11.3.2.6 Kano Analysis

11.3.3 Define Phase Case Discussion

11.4 Design Phase

11.4.1 Design Phase Activities

11.4.2 Design

11.4.2.1 Pugh’s Concept Selection

11.4.2.2 Concept/Design Development

11.4.2.3 Detailed Model of the Product Design

11.4.3 Design Phase Case Discussion

11.5 Optimize Phase

11.5.1 Optimize Phase Activities

11.5.2 Optimize

11.5.2.1 Design for X (DFX)

11.5.2.2 Design for Manufacturing (DFM) and Design for Assembly (DFA)

11.5.2.3 Design of Experiments

11.5.3 Optimize Phase Case Discussion

11.6 Validate Phase

11.6.1 Validate Phase Activities

11.6.2 Validate Phase

11.6.2.1 Verification Setup

11.6.3 Validate Phase Case Discussion

11.7 Summary

Section II Service Process Design for Six Sigma Projects

12 Design of Women’s Center Service Processes—A Design for Six Sigma Case Study

12.1 Project Overview

12.1.1 Project Goals

12.2 Identify Phase Activities

12.2.1 Identify Phase

12.2.1.1 Create Project Charter

12.2.1.2 Perform Stakeholder Analysis

12.2.1.3 Create Project Plan

12.2.2 Identify Phase Case Discussion

12.2.3 Define Phase Activities

12.2.4 Define Phase

12.2.4.1 Collect Voice of the Customer

12.2.4.2 Identify Critical to Satisfaction (CTS) Measures and Targets

12.2.4.3 Translate Voice of the Customer (VOC) into Technical Requirements

12.2.4.3.1 Quality Function Deployment

12.2.4.4 Kano Analysis

12.3 Design Phase Activities

12.3.1 Design Phase

12.3.1.1 Develop New Processes

12.3.1.2 Perform Process Analysis

12.3.1.3 Perform Waste Analysis

12.3.1.4 Create Operational Definitions and Conceptual Model

12.3.2 Design Phase Case Discussion

12.4 Optimize Phase Activities

12.4.1 Optimize Phase Exercises

12.4.2 Optimize Phase

12.4.2.1 Implement Pilot Process

12.4.2.2 Assess Process Capabilities

12.4.2.3 Optimize Design

12.4.3 Optimize Phase Case Discussion

12.4.3.1 Optimize Report

12.4.3.2 Implementation Plan

12.4.3.3 Process Capability

12.5 Validate Phase Activities

12.5.1 Validate Phase

12.5.1.1 Validate Processes

12.5.1.2 Assess Performance, Failure Modes, and Risks

12.5.1.3 Iterate Design and Finalize

12.6 Conclusions

12.6.1 Validate Phase Case Discussion

References

13 Project Charter Review Process Design—A Design for Six Sigma Case Study

13.1 Project Overview

13.2 Identify Phase Exercises

13.2.1 Identify Phase

13.2.1.1 Identify Phase Report

13.2.1.2 Design for Six Sigma Project Charter

13.2.1.3 Customers/Stakeholder Analysis

13.2.1.4 Team Ground Rules

13.2.1.5 Project Plan and Responsibilities Matrix

13.2.1.6 Identify Phase Presentation

13.2.2 Identify Phase Case Discussion Questions

13.2.2.1 Identify Phase Written Report

13.2.2.2 Design for Six Sigma Project Charter

13.2.2.3 Stakeholder Analysis

13.2.2.4 Team Ground Rules and Roles

13.2.2.5 Project Plan and Responsibilities Matrix

13.2.2.6 Identify Phase Presentation

13.3 Define Phase

13.3.1 Define Phase Exercises

13.3.1.1 Define Phase Written Report

13.3.1.1.1 Define Report

13.3.1.1.2 Data Collection Plan and Voice of Customer

13.3.1.1.3 Critical to Satisfaction Summary

13.3.1.1.4 Quality Function Deployment (QFD)

13.3.1.1.5 Define Phase Presentation

13.3.2 Define Phase Case Discussion

13.3.2.1 Define Report

13.3.2.2 Critical to Satisfaction Summary

13.3.2.3 Data Collection Plan

13.3.2.4 Quality Function Deployment

13.3.2.5 Define Phase Presentation

13.4 Design Phase

13.4.1 Design Phase Exercises

13.4.1.1 Design Report

13.4.1.2 Process Map

13.4.1.2.1 Review Project Charter, Enter into Area Council (AC) SharePoint, Enter Scorecard

13.4.1.2.2 Approve?

13.4.1.2.3 Fix Problem

13.4.1.2.4 Project Leader Verify Review Date–Initiation in Area Council SharePoint by COB Thursday

13.4.1.2.5 Review Project Charter and Update Scorecard and SharePoint Owners: Area Council

13.4.1.2.6 Pass review? Owners: Area Council

13.4.1.2.7 Enter Deferred in Scorecard, SharePoint (Notify Owner) Owners: Area Council

13.4.1.2.8 Schedule for Area Council (Notify Project Lead to Complete Project Charter Action Item)

13.4.1.2.9 Review in Area Council Owners: Management team

13.4.1.2.10 Approve? Owners: Management team.

13.4.1.2.11 Mark Project as Approved in SharePoint and Clarity Owners: Management team

13.4.1.2.12 Mark Project as Rejected in SharePoint and Clarity

13.4.1.2.13 Go To Division’s Project Council? Owners: Management team

13.4.1.2.14 Schedule for Division’s Project Council Owners: Management team

13.4.1.2.15 Notify Project Leader of Status and Next Steps (via E-Mail) Owners: Area Council

13.4.1.3 Failure Mode and Effect Analysis (FMEA)

13.4.1.4 Process Analysis

13.4.1.5 Waste Analysis

13.4.1.6 Operational Definitions

13.4.1.7 Business Opportunity

13.4.1.7.1 Business Opportunity Scorecard Criteria

13.4.1.8 Goal

13.4.1.8.1 Goal Scorecard Criteria

13.4.1.9 Objective(s)

13.4.1.9.1 Objectives Scorecard Criteria

13.4.1.10 Success Criteria

13.4.1.10.1 Success Criteria Scorecard Criteria

13.4.1.11.1 Risks Scorecard Criteria

13.4.1.12 Assumptions

13.4.1.12.1 Assumptions Scorecard Criteria

13.4.2 Design Phase Presentation

13.4.3 Design Phase Case Discussion

13.4.3.1 Design Report

13.4.3.2 Process Map

13.4.3.3 Failure Mode and Effect Analysis

13.4.3.4 Process Analysis

13.4.3.5 Waste Analysis

13.4.3.6 Operational Definitions

13.4.3.7 Design Phase Presentation

13.5 Optimize Phase

13.5.1 Optimize Phase Exercises

13.5.1.1 Optimize Report

13.5.2 Optimize Phase

13.5.2.1 Optimize Report

13.5.2.2 Implementation Plan

13.5.2.3 Statistical Process Control

13.5.2.4 Process Capability

13.5.2.5 Revised Process Map

13.5.2.6 Training Plans, Procedures

13.5.2.7 Optimize Phase Presentation

13.5.3 Optimize Phase Case Discussion

13.5.3.1 Optimize Report

13.5.3.2 Implementation Plan

13.5.3.3 Statistical Process Control (SPC)

13.5.3.4 Process Capability

13.5.3.5 Revised Process Map

13.5.3.6 Training Plans, Procedures

13.5.3.7 Optimize Phase Presentation

13.6 Validate Phase

13.6.1 Validate Phase Exercises

13.6.2 Validate Phase Written Report

13.6.2.1 Validate Report

13.6.2.2 Dashboards/Scorecards

13.6.2.3 Mistake Proofing

13.6.2.4 Hypothesis Testing/Analysis of Variance (ANOVA)

13.6.2.4.1 Hypothesis Testing Between Vice President Areas

13.6.2.4.2 Hypothesis Tests from Initial Baseline Results

13.6.2.5 Replication Opportunities

13.6.3 Validate Phase Presentation

13.6.3.1 Validate Phase Case Discussion

14 Information Technology (IT) System Changes—A Design for Six Sigma Case Study

14.1 Project Overview

14.2 Identify Phase

14.2.1 Identify Phase Activities

14.2.2 Identify

14.2.2.1 Project Charter

14.2.2.2 Team Ground Rules and Roles

14.2.2.3 Project Plan

14.2.3 Identify Phase Case Discussion

14.3 Define Phase

14.3.1 Define Phase Activities

14.3.2 Define

14.3.2.1 Identifying the Voice of the Customer

14.3.2.2 Prioritizing Customers’ Needs

14.3.3 Define Phase Case Discussion

14.4 Design Phase

14.4.1 Design Phase Activities

14.4.2 Design

14.4.3 Design Phase Case Discussion

14.5 Optimize Phase

14.5.1 Optimize Phase Activities

14.5.2 Optimize

14.5.3 Optimize Phase Case Discussion

14.6 Verify Phase

14.6.1 Verify Phase Activities

14.6.2 Verify

14.6.3 Verify Phase Case Discussion

14.7 Summary

References

15 The Future and Challenges of Design for Six Sigma

15.1 Applying Lean Methods and Tools to Streamline the Design and Development Life Cycle

15.2 Adapting Enterprise Business Architecture Modeling to Product, Service, and Process Design

References

Index

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Tags: Elizabeth Cudney, Sandra Furterer, Six Sigma, Service Development