Design for Six Sigma in Product and Service Development 1st edition by Elizabeth Cudney, Sandra Furterer – Ebook PDF Instant Download/Delivery: 0367381265, 978-0367381264
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ISBN 10: 0367381265
ISBN 13: 978-0367381264
Author: Elizabeth Cudney, Sandra Furterer
Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development.
The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others.
Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.
Design for Six Sigma in Product and Service Development 1st Table of contents:
1 Instructional Strategies for Using This Book
1.1 Business Process and Lean Six Sigma Project Backgrounds
1.2 Design for Six Sigma Case Study Goals
1.3 Design for Six Sigma Tools
1.4 Learning Design
1.5 Required Knowledge Levels by Design for Six Sigma Projects
2 Design for Six Sigma Identify- Define-Design-Optimize-Validate (IDDOV) Roadmap Overview
2.1 Design for Six Sigma Overview
2.2 Identify Phase
2.2.1 Develop Project Charter
2.2.2 Perform Stakeholder Analysis
2.2.3 Develop Project Plan
2.2.3.1 Team Meeting Management
2.2.4 Summary
2.3 Define Phase
2.3.1 Collect Voice of the Customer (VOC) and Identify Critical to Satisfaction (CTS) Measure and Targets
2.3.1.1 Define the Critical to Satisfaction Criteria
2.3.1.2 Develop Metrics
2.3.1.2.1 Operational Definition
2.3.1.3 Identify Data Collection Mechanism(s)
2.3.1.3.1 Customer Surveys
2.3.1.4 Item Analysis
2.3.1.4.1 Revision
2.3.1.4.2 Focus Groups
2.3.1.4.3 Benchmarking
2.3.2 Translate VOC into Technical Requirements
2.3.2.1 Quality Function Deployment
2.3.2.2 Interpreting the House of Quality
2.3.2.3 Kano Analysis
2.4 Design Phase
2.4.1 Identify Process Elements
2.4.2 Design Process
2.4.3 Identify Potential Risks and inefficiencies
2.4.3.1 Process Analysis
2.4.3.2 Waste Analysis
2.4.3.3 Failure Mode and Effect Analysis
2.5 Optimize Phase
2.5.1 implement Pilot Processes
2.5.1.1 Statistical Process Control Charts
2.5.2 Assess Process Capabilities
2.5.2.1 Defects per Million Opportunities (DPMO)
2.5.2.2 Process Capability Study
2.5.3 Optimize Design
2.5.3.1 Mistake Proofing
2.5.3.2 Design of Experiments
2.6 Validate Phase
2.6.1 Validate Process or Product
2.6.2 Assess Performance, Failure Modes, and Risks
2.6.2.1 Hypothesis Testing
2.6.2.2 ANOVA (Analysis of Variance)
2.6.2.3 Customer Survey Analysis
2.6.3 Iterate Design and Finalize
2.7 Chapter Summary
References
Bibiliography
Section I Product Design for Six Sigma Projects
3 Design of a Walker—A Design for Six Sigma Case Study
3.1 Project Overview
3.2 Identify Phase
3.2.1 Identify Phase Activities
3.2.2 Identify
3.2.2.1 Project Charter
3.2.2.2 Team Ground Rules and Roles
3.2.2.3 Project Plan
3.2.3 Identify Phase Case Discussion
3.3 Define Phase
3.3.1 Define Phase Activities
3.3.2 Define
3.3.2.1 Identifying “Voice of the Customer”
3.3.2.2 Quality Function Deployment
3.3.2.3 Product Design Metrics and Kano Analysis
3.3.3 Define Phase Case Discussion
3.4 Design.Phase
3.4.1 Design Phase Activities
3.4.2 Design
3.4.2.1 Subsystem Benchmarking Analysis
3.4.2.2 Concept Generation
3.4.2.3 Development of Functions
3.4.2.4 Design Concepts
3.4.2.5 Pugh’s Concept Selection
3.4.2.6 Detailed Model of the Product Design
3.4.3 Design Phase Case Discussion
3.5 Optimize Phase
3.5.1 Optimize Phase Activities
3.5.2 Optimize
3.5.2.1 Design Failure Modes and Effects Analysis
3.5.3 Optimize Phase Case Discussion
3.6 Validate Phase
3.6.1 Validate Phase Activities
3.6.2 Validate Phase
3.6.2.1 Construction of Pilot Prototype
3.6.2.2 Materials Used for the Prototype
3.6.3 Validate Phase Case Discussion
3.7 Summary
References
4 Design of a Military Tool Holder—A Design for Six Sigma Case Study
4.1 Project Overview
4.2 Identify Phase
4.2.1 Identify Phase Activities
4.2.2 Identify
4.2.2.1 Project Charter
4.2.2.2 Team Ground Rules and Roles
4.2.2.3 Project Plan
4.2.3 Identify Phase Case Discussion
4.3 Define Phase
4.3.1 Define Phase Activities
4.3.2 Define
4.3.2.1 Identifying “Voice of the Customer”
4.3.2.2 Structuring and Ranking Customer Needs
4.3.2.3 Analysis of Competitors in the Market
4.3.2.4 Quality Function Deployment
4.3.2.5 Kano Analysis
4.3.3 Define Phase Case Discussion
4.4 Design Phase
4.4.1 Design Phase Activities
4.4.2 Design
4.4.2.1 Design 1: Velcro (Hook and Loop Fastener)
4.4.2.2 Design 2: Linear Clip (Rotational)
4.4.2.3 Design 3: Magnetic (Rotational) Attachment
4.4.2.4 Design 4: Rotational (Multipositional) Clip
4.4.2.5 Design 5: Shoulder (Backpack) Strap
4.4.2.6 Design 6: Ball and Socket (Optimal) Attachment
4.4.2.7 Design 7: Original Design (Improve Existing PALS System)
4.4.2.8 Pugh’s Concept Selection
4.4.2.9 Detailed Model of the Product Design
4.4.3 Design Phase Case Discussion
4.5 Optimize Phase
4.5.1 Optimize Phase Activities
4.5.2 Optimize
4.5.3 Optimize Phase Case Discussion
4.6 Validate Phase
4.6.1 Validate Phase Activities
4.6.2 Validate Phase
4.6.3 Validate Phase Case Discussion
4.7 Summary
5 Design of a Can Crusher—A Design for Six Sigma Case Study
5.1 Project Overview
5.1.1 Features of Can Crushers Existing in the Market
5.2 Identify Phase
5.2.1 Identify Phase Activities
5.2.2 Identify
5.2.2.1 Project Charter
5.2.2.2 Team Ground Rules and Roles
5.2.2.3 Project Plan
5.2.2.3.1 Phase/Gate 1—Identify
5.2.2.3.2 Phase/Gate 2—Define
5.2.2.3.3 Phase/Gate 3—Design
5.2.2.3.4 Phase/Gate 4—Optimization
5.2.2.3.5 Phase/Gate 5—Validation
5.2.3 Identify Phase Case Discussion
5.3 Define Phase
5.3.1 Define Phase Activities
5.3.2 Define
5.3.2.1 Identifying “Voice of the Customer”
5.3.2.2 Structuring and Ranking Customer Needs
5.3.2.3 Analysis of Competitors in the Market
5.3.2.4 Quality Function Deployment
5.3.2.5 Product Design Metrics
5.3.2.6 Kano Analysis
5.3.3 Define Phase Case Discussion
5.4 Design Phase
5.4.1 Design Phase Activities
5.4.2 Design
5.4.2.1 Concept I
5.4.2.2 Concept II
5.4.2.3 Concept III
5.4.2.4 Concept IV
5.4.2.5 Concept V
5.4.2.6 Concept VI
5.4.2.7 Concept VII
5.4.2.8 Pugh’s Concept Selection
5.4.2.9 Concept/Design Development
5.4.2.10 Detailed Model of the Product Design
5.4.2.11 Design for X (DFX)
5.4.2.12 Design for Manufacturing (DFM) and Design for Assembly (DFA)
5.4.2.13 Design for the Environment
5.4.3 Design Phase Case Discussion
5.5 Optimize Phase
5.5.1 Optimize Phase Activities
5.5.2 Optimize
5.5.2.1 Critical Parameter Management
5.5.3 Optimize Phase Case Discussion
5.6 Validate Phase
5.6.1 Validate Phase Activities
5.6.2 Validate Phase
5.6.2.3 Verification Setup
5.6.3 Validate Phase Case Discussion
5.7 Summary
6 Design of a Hazardous Chemical Cleanup System—A Design for Six Sigma Case Study
6.1 Project Overview
6.2 Identify Phase
6.2.1 Identify Phase Activities
6.2.2 Identify
6.2.2.1 Project Charter
6.2.2.2 Team Ground Rules and Roles
6.2.2.3 Project Plan
6.2.3 Identify Phase Case Discussion
6.3 Define Phase
6.3.1 Define Phase Activities
6.3.2 Define
6.3.2.1 Identifying and Ranking the “Voice of the Customer”
6.3.2.2 Quality Function Deployment
6.3.2.3 Kano Analysis
6.3.3 Define Phase Case Discussion
6.4 Design Phase
6.4.1 Design Phase Activities
6.4.2 Design
6.4.2.1 Sponge Configuration
6.4.2.2 ChemiClean Main Unit
6.4.2.3 Pugh’s Concept Selection
6.4.3 Design Phase Case Discussion
6.5 Optimize Phase
6.5.1 Optimize Phase Activities
6.5.2 Optimize
6.5.2.1 Design of Experiments
6.5.3 Optimize Phase Case Discussion
6.6 Validate Phase
6.6.1 Validate Phase Activities
6.6.2 Validate Phase
6.6.2.1 Design Failure Mode and Effects Analysis
6.6.2.2 Design Capability Study
6.6.2.2.1 Cost
6.6.2.2.2 Verify Setup
6.6.3 Validate Phase Case Discussion
6.7 Summary
7 Design of Radio-Frequency Coverage for Wireless Communications—A Design for Six Sigma Case Study
7.1 Project Overview
7.2 Identify Phase
7.2.1 Identify Phase Activities
7.2.2 Identify
7.2.2.1 Project Charter
7.2.2.2 Team Ground Rules and Roles
7.2.2.3 Project Plan
7.2.3 Identify Phase Case Discussion
7.3 Define Phase
7.3.1 Define Phase Activities
7.3.2 Define
7.3.2.1 Identifying “Voice of the Customer”
7.3.2.2 Structuring and Ranking Customer Needs
7.3.2.3 Analysis of Competitors in the Market
7.3.2.4 Quality Function Deployment
7.3.2.5 Kano Analysis
7.3.3 Define Phase Case Discussion
7.4 Design Phase
7.4.1 Design Phase Activities
7.4.2 Design
7.4.2.1 Concept 1
7.4.2.2 Concept 2
7.4.2.3 Concept 3
7.4.3 Design Phase Case Discussion
7.5 Optimize Phase
7.5.1 Optimize Phase Activities
7.5.2 Optimize
7.5.2.1 Design for X (DFX)
7.5.2.2 Modeling of Technology
7.5.2.3 Modeling of Robustness
7.5.2.4 System Additive Model
7.5.3 Optimize Phase Case Discussion
7.6 Validate Phase
7.6.1 Validate Phase Activities
7.6.2 Validate Phase
7.6.2.1 System Variance Model
7.6.3 Validate Phase Case Discussion
7.7 Summary
References
8 Solar-Heated Jacket—A Design for Six Sigma Case Study
8.1 Project Overview
8.1.1 Project Description
8.1.2 Project Description
8.1.3 Project Goal
8.1.4 Requirements and Expectations
8.1.5 Project Boundaries
8.2 Identify Phase Activities
8.2.1 identify Phase
8.2.1.1 Project Charter
8.2.1.2 Perform Stakeholder Analysis
8.2.1.3 Develop Project Plan
8.2.1.4 Gantt Chart
8.2.2 Identify Phase Case Discussion
8.3 Define Phase Activities
8.3.1 Define Phase
8.3.1.1 Collect Voice of the Customer (VOC) Information
8.3.1.2 Ranking Customer Requirements
8.3.1.3 Identify Critical to Satisfaction (CTS) Measures and Targets
8.3.1.3.1 Market Analysis
8.3.1.4 Translate Voice of the Customer (VOC) into Technical Requirements
8.3.1.4.1 Quality Function Deployment
8.3.1.4.2 Functional Requirements Relationship (Top of House of Quality)
8.3.1.4.3 Functional Requirement Targets
8.3.1.4.4 Kano Analysis
8.3.2 Define Phase Case Discussion
8.4 Design Phase Activities
8.4.1 Design Phase
8.4.1.1 Identify Design Concepts
8.4.1.1.1 Concept Generation
8.4.1.2 Design the Product: Select the Concept
8.4.1.2.1 Pugh’s Concept Selection
8.4.1.3 Design for X (DFX) Methods
8.4.2 Design Phase Case Discussion
8.5 Optimize Phase Exercises
8.5.1 Optimize Phase
8.5.2 Optimize Phase Case Discussion
8.6 Validate Phase Activities
8.6.1 Validate Phase
8.6.2 Validate Phase Case Discussion
8.7 Conclusions
9 Traveling Jewelry Box—A Design for Six Sigma Case Study
9.1 Project Overview
9.1.2 Project Description
9.1.3 Project Goals
9.1.4 Summary of Requirements and Expectations
9.2 Identify Phase Activities
9.2.1 Identify Phase
9.2.1.1 Project Charter
9.2.1.2 Perform Stakeholder Analysis
9.2.1.3 Develop Project Plan
9.2.1.3.1 Identify-Define-Design-Optimize-Validate (IDDOV) Roadmap (Plan of Action)
9.2.1.3.1.4 Phase/Gate 4—Optimization
9.2.1.3.1.5 Phase/Gate 5—Validate
9.2.2 Identify Phase Case Discussion
9.3 Define Phase Activities
9.3.1 Define Phase
9.3.1.1 Collect Voice of the Customer (VOC)
9.3.1.2 Identify Critical to Satisfaction (CTS) Measures and Targets
9.3.1.2.1 Competitive Benchmarking
9.3.1.3 Translate Voice of the Customer (VOC) into Technical Requirements
9.3.1.3.1 Quality Function Deployment
9.3.1.3.2 Discussion of House of Quality
9.3.1.4 Kano Analysis
9.3.2 Define Phase Case Discussion
9.4 Design Phase Activities
9.4.1 Design Phase
9.4.1.1 Identify Design Concepts
9.4.1.2 Concept Generation
9.4.1.3 Design the Product: Select the Concept
9.4.1.3.1 Pugh’s Concept Selection
9.4.1.4 Design for X Methods
9.4.1.5 Design for Assemble ability
9.4.2 Design Phase Case Discussion
9.5 Optimize Phase Exercises
9.5.1 Optimize Phase
9.5.1.1 Process Failure Mode and Effects Analysis
9.5.2 Optimize Phase Case Discussion
9.6 Validate Phase Activities
9.6.1 Validate Phase
9.6.2 Validate Phase Case Discussion
9.7 Conclusions
10 Design of an Optical Mouse—A Design for Six Sigma Case Study
10.1 Project Overview
10.2 Identify Phase
10.2.1 Identify Phase Activities
10.2.2 Identify
10.2.2.1 Project Charter
10.2.2.2 Team Ground Rules and Roles
10.2.2.3 Project Plan
10.2.3 Identify Phase Case Discussion
10.3 Define Phase
10.3.1 Define Phase Activities
10.3.2 Define
10.3.2.1 Identifying “Voice of the Customer”
10.3.2.2 Structuring and Ranking Customer Needs
10.3.2.3 Analysis of Competitors in the Market
10.3.2.4 Quality Function Deployment
10.3.2.5 Kano Analysis
10.3.3 Define Phase Case Discussion
10.4 Design Phase
10.4.1 Design Phase Activities
10.4.2 Design
10.4.2.1 Pugh’s Concept Selection
10.4.2.2 Detailed Model of the Product Design
10.4.3 Design Phase Case Discussion
10.5 Optimize Phase
10.5.1 Optimize Phase Activities
10.5.2 Optimize
10.5.2.1 Design for X (DFX)
10.5.2.2 P-Diagram
10.5.3 Optimize Phase Case Discussion
10.6 Validate Phase
10.6.1 Validate Phase Activities
10.6.2 Validate Phase
10.6.2.1 Design Prototypes
10.6.2.2 Failure Mode Effect Analysis
10.6.3 Validate Phase Case Discussion
10.7 Summary
11 Design of a Duffel Bag—A Design for Six Sigma Case Study
11.1 Project Overview
11.2 Identify Phase
11.2.1 Identify Phase Activities
11.2.2 Identify
11.2.2.1 Project Charter
11.2.2.2 Team Ground Rules and Roles
11.2.2.3 Project Plan
11.2.3 Identify Phase Case Discussion
11.3 Define Phase
11.3.1 Define Phase Activities
11.3.2 Define
11.3.2.1 Identifying “Voice of the Customer”
11.3.2.2 Structuring and Ranking Customer Needs
11.3.2.3 Analysis of Competitors in the Market
11.3.2.4 Quality Function Deployment
11.3.2.5 Product Design Metrics
11.3.2.6 Kano Analysis
11.3.3 Define Phase Case Discussion
11.4 Design Phase
11.4.1 Design Phase Activities
11.4.2 Design
11.4.2.1 Pugh’s Concept Selection
11.4.2.2 Concept/Design Development
11.4.2.3 Detailed Model of the Product Design
11.4.3 Design Phase Case Discussion
11.5 Optimize Phase
11.5.1 Optimize Phase Activities
11.5.2 Optimize
11.5.2.1 Design for X (DFX)
11.5.2.2 Design for Manufacturing (DFM) and Design for Assembly (DFA)
11.5.2.3 Design of Experiments
11.5.3 Optimize Phase Case Discussion
11.6 Validate Phase
11.6.1 Validate Phase Activities
11.6.2 Validate Phase
11.6.2.1 Verification Setup
11.6.3 Validate Phase Case Discussion
11.7 Summary
Section II Service Process Design for Six Sigma Projects
12 Design of Women’s Center Service Processes—A Design for Six Sigma Case Study
12.1 Project Overview
12.1.1 Project Goals
12.2 Identify Phase Activities
12.2.1 Identify Phase
12.2.1.1 Create Project Charter
12.2.1.2 Perform Stakeholder Analysis
12.2.1.3 Create Project Plan
12.2.2 Identify Phase Case Discussion
12.2.3 Define Phase Activities
12.2.4 Define Phase
12.2.4.1 Collect Voice of the Customer
12.2.4.2 Identify Critical to Satisfaction (CTS) Measures and Targets
12.2.4.3 Translate Voice of the Customer (VOC) into Technical Requirements
12.2.4.3.1 Quality Function Deployment
12.2.4.4 Kano Analysis
12.3 Design Phase Activities
12.3.1 Design Phase
12.3.1.1 Develop New Processes
12.3.1.2 Perform Process Analysis
12.3.1.3 Perform Waste Analysis
12.3.1.4 Create Operational Definitions and Conceptual Model
12.3.2 Design Phase Case Discussion
12.4 Optimize Phase Activities
12.4.1 Optimize Phase Exercises
12.4.2 Optimize Phase
12.4.2.1 Implement Pilot Process
12.4.2.2 Assess Process Capabilities
12.4.2.3 Optimize Design
12.4.3 Optimize Phase Case Discussion
12.4.3.1 Optimize Report
12.4.3.2 Implementation Plan
12.4.3.3 Process Capability
12.5 Validate Phase Activities
12.5.1 Validate Phase
12.5.1.1 Validate Processes
12.5.1.2 Assess Performance, Failure Modes, and Risks
12.5.1.3 Iterate Design and Finalize
12.6 Conclusions
12.6.1 Validate Phase Case Discussion
References
13 Project Charter Review Process Design—A Design for Six Sigma Case Study
13.1 Project Overview
13.2 Identify Phase Exercises
13.2.1 Identify Phase
13.2.1.1 Identify Phase Report
13.2.1.2 Design for Six Sigma Project Charter
13.2.1.3 Customers/Stakeholder Analysis
13.2.1.4 Team Ground Rules
13.2.1.5 Project Plan and Responsibilities Matrix
13.2.1.6 Identify Phase Presentation
13.2.2 Identify Phase Case Discussion Questions
13.2.2.1 Identify Phase Written Report
13.2.2.2 Design for Six Sigma Project Charter
13.2.2.3 Stakeholder Analysis
13.2.2.4 Team Ground Rules and Roles
13.2.2.5 Project Plan and Responsibilities Matrix
13.2.2.6 Identify Phase Presentation
13.3 Define Phase
13.3.1 Define Phase Exercises
13.3.1.1 Define Phase Written Report
13.3.1.1.1 Define Report
13.3.1.1.2 Data Collection Plan and Voice of Customer
13.3.1.1.3 Critical to Satisfaction Summary
13.3.1.1.4 Quality Function Deployment (QFD)
13.3.1.1.5 Define Phase Presentation
13.3.2 Define Phase Case Discussion
13.3.2.1 Define Report
13.3.2.2 Critical to Satisfaction Summary
13.3.2.3 Data Collection Plan
13.3.2.4 Quality Function Deployment
13.3.2.5 Define Phase Presentation
13.4 Design Phase
13.4.1 Design Phase Exercises
13.4.1.1 Design Report
13.4.1.2 Process Map
13.4.1.2.1 Review Project Charter, Enter into Area Council (AC) SharePoint, Enter Scorecard
13.4.1.2.2 Approve?
13.4.1.2.3 Fix Problem
13.4.1.2.4 Project Leader Verify Review Date–Initiation in Area Council SharePoint by COB Thursday
13.4.1.2.5 Review Project Charter and Update Scorecard and SharePoint Owners: Area Council
13.4.1.2.6 Pass review? Owners: Area Council
13.4.1.2.7 Enter Deferred in Scorecard, SharePoint (Notify Owner) Owners: Area Council
13.4.1.2.8 Schedule for Area Council (Notify Project Lead to Complete Project Charter Action Item)
13.4.1.2.9 Review in Area Council Owners: Management team
13.4.1.2.10 Approve? Owners: Management team.
13.4.1.2.11 Mark Project as Approved in SharePoint and Clarity Owners: Management team
13.4.1.2.12 Mark Project as Rejected in SharePoint and Clarity
13.4.1.2.13 Go To Division’s Project Council? Owners: Management team
13.4.1.2.14 Schedule for Division’s Project Council Owners: Management team
13.4.1.2.15 Notify Project Leader of Status and Next Steps (via E-Mail) Owners: Area Council
13.4.1.3 Failure Mode and Effect Analysis (FMEA)
13.4.1.4 Process Analysis
13.4.1.5 Waste Analysis
13.4.1.6 Operational Definitions
13.4.1.7 Business Opportunity
13.4.1.7.1 Business Opportunity Scorecard Criteria
13.4.1.8 Goal
13.4.1.8.1 Goal Scorecard Criteria
13.4.1.9 Objective(s)
13.4.1.9.1 Objectives Scorecard Criteria
13.4.1.10 Success Criteria
13.4.1.10.1 Success Criteria Scorecard Criteria
13.4.1.11.1 Risks Scorecard Criteria
13.4.1.12 Assumptions
13.4.1.12.1 Assumptions Scorecard Criteria
13.4.2 Design Phase Presentation
13.4.3 Design Phase Case Discussion
13.4.3.1 Design Report
13.4.3.2 Process Map
13.4.3.3 Failure Mode and Effect Analysis
13.4.3.4 Process Analysis
13.4.3.5 Waste Analysis
13.4.3.6 Operational Definitions
13.4.3.7 Design Phase Presentation
13.5 Optimize Phase
13.5.1 Optimize Phase Exercises
13.5.1.1 Optimize Report
13.5.2 Optimize Phase
13.5.2.1 Optimize Report
13.5.2.2 Implementation Plan
13.5.2.3 Statistical Process Control
13.5.2.4 Process Capability
13.5.2.5 Revised Process Map
13.5.2.6 Training Plans, Procedures
13.5.2.7 Optimize Phase Presentation
13.5.3 Optimize Phase Case Discussion
13.5.3.1 Optimize Report
13.5.3.2 Implementation Plan
13.5.3.3 Statistical Process Control (SPC)
13.5.3.4 Process Capability
13.5.3.5 Revised Process Map
13.5.3.6 Training Plans, Procedures
13.5.3.7 Optimize Phase Presentation
13.6 Validate Phase
13.6.1 Validate Phase Exercises
13.6.2 Validate Phase Written Report
13.6.2.1 Validate Report
13.6.2.2 Dashboards/Scorecards
13.6.2.3 Mistake Proofing
13.6.2.4 Hypothesis Testing/Analysis of Variance (ANOVA)
13.6.2.4.1 Hypothesis Testing Between Vice President Areas
13.6.2.4.2 Hypothesis Tests from Initial Baseline Results
13.6.2.5 Replication Opportunities
13.6.3 Validate Phase Presentation
13.6.3.1 Validate Phase Case Discussion
14 Information Technology (IT) System Changes—A Design for Six Sigma Case Study
14.1 Project Overview
14.2 Identify Phase
14.2.1 Identify Phase Activities
14.2.2 Identify
14.2.2.1 Project Charter
14.2.2.2 Team Ground Rules and Roles
14.2.2.3 Project Plan
14.2.3 Identify Phase Case Discussion
14.3 Define Phase
14.3.1 Define Phase Activities
14.3.2 Define
14.3.2.1 Identifying the Voice of the Customer
14.3.2.2 Prioritizing Customers’ Needs
14.3.3 Define Phase Case Discussion
14.4 Design Phase
14.4.1 Design Phase Activities
14.4.2 Design
14.4.3 Design Phase Case Discussion
14.5 Optimize Phase
14.5.1 Optimize Phase Activities
14.5.2 Optimize
14.5.3 Optimize Phase Case Discussion
14.6 Verify Phase
14.6.1 Verify Phase Activities
14.6.2 Verify
14.6.3 Verify Phase Case Discussion
14.7 Summary
References
15 The Future and Challenges of Design for Six Sigma
15.1 Applying Lean Methods and Tools to Streamline the Design and Development Life Cycle
15.2 Adapting Enterprise Business Architecture Modeling to Product, Service, and Process Design
References
Index
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Tags: Elizabeth Cudney, Sandra Furterer, Six Sigma, Service Development


