Designing for the Digital Age How to Create Human-Centered Products and Services 1st Edition by Kim Goodwin – Ebook PDF Instand Download/DeliveryISBN: 1118079884, 9781118079881
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ISBN-10 : 1118079884
ISBN-13 : 9781118079881
Author: Kim Goodwin
Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology.
Designing for the Digital Age How to Create Human-Centered Products and Services 1st Table of contents:
CHAPTER 1: Goal-Directed Product and Service Design
Digital Product and Service Design
Goal-Directed Design
Summary
CHAPTER 2: Assembling the Team
The Design Team
Close Collaborators
Other Product Team Members
When You Don’t Have the Ideal Team
Summary
CHAPTER 3: Project Planning
The Ideal Project Starting Point
Determining Your Project’s Parameters
Developing the Project Plan
Summary
CHAPTER 4: Research Fundamentals
Benefits of Doing Research
Barriers to Doing Design Research
Components of Design Research
User Research Methods
The Research Team
Essential Research Skills
Summary
CHAPTER 5: Understanding the Business
Identifying Stakeholders and Scheduling Interviews
Officially “Kicking Off” the Project
Conducting Stakeholder Interviews
Project Management for Stakeholder Interviews
When You Can’t Interview Stakeholders
Summary
CHAPTER 6: Planning User Research
Identifying the Number and Type of Interviewees
Introducing the Practice Design Problems
Recruiting and Scheduling
Dealing with Challenges
Summary
CHAPTER 7: Understanding Potential Users and Customers
Interviewing Customers in a Business Environment
Interviewing and Observing Prospective Users
Project Management for Interviews
Summary
CHAPTER 8: Example Interview
Summary
CHAPTER 9: Other Sources of Information and Inspiration
When You Have Less Time
When You Have More Time
Supplemental Research Methods
Summary
CHAPTER 10: Making Sense of Your Data: Modeling
Synthesizing Stakeholder Findings
Analyzing Customer and User Data
Project Management during Modeling
Summary
CHAPTER 11: Personas
Definition and Uses
Creating Personas
When Time Is Limited: Provisional Personas
Persona Pitfalls
Project Management for Creating Personas
Summary
CHAPTER 12: Defining Requirements
The Problems with Requirements
Generating Effective Requirements
Brainstorming
Scenarios
Other Requirements from User Personas
Requirements from Business and Other Needs
Experience Attributes
Project Management for Developing Requirements
Summary
CHAPTER 13: Putting It All Together: The User and Domain Analysis
Typical Structure
Developing an Effective Document
Developing an Effective Presentation
Conducting the Meeting
Project Management for Developing the U&DA
Summary
CHAPTER 14: Framework Definition: Visualizing Solutions
Essential Principles of Framework Definition
Process Overview for Framework Definition
Project Management for Framework Definition
Essential Skills for Framework Definition
Summary
CHAPTER 15: Principles and Patterns for Framework Design
The Importance of Context
Principles for Form and Behavior
Patterns for Form and Behavior
Summary
CHAPTER 16: Designing the Form Factor and Interaction Framework
IxDG and IxDS: Define Data Object Types and Relationships
Full Design Team: Define Possible Functional Elements
Full Design Team: Define Possible Platforms
Full Team: Brainstorm with Sketches
ID: Refine the Form Factor
IxDG and IxDS: Define the Interaction Framework
Full Design Team: Iterate Form and Behavior Together
Typical Challenges in Designing the Framework
Project Management for Defining Platforms and Frameworks
Summary
CHAPTER 17: Principles and Patterns in Design Language
General Principles
Patterns and Principles for Specific Elements
Summary
CHAPTER 18: Developing the Design Language
The Process of Developing the Design Language
Example: NetApp
Example: Executive Telephone
Project Management for Design Language Exploration
Summary
CHAPTER 19: Communicating the Framework and Design Language
Preparing Stakeholders for the Meeting
Crafting the Story
Managing Your Time and Preparing for the Meeting
Conducting the Meeting
Summary
CHAPTER 20: Detailed Design: Making Your Ideas Real
Essential Principles of Detailed Design
Process and Project Management for Detailed Design
Summary
CHAPTER 21: Detailed Design Principles and Patterns
Principles: a Bit of Science, a Bit of Common Sense
Communicating Flow, Priority, and Relationships
Communicating Data: Information Design
Using Icons to Communicate about Objects and Tools
Text and Type
Widgets and Data Entry
Managing Large Data Sets
Audible and Speech Interfaces
Products Involving Safety Concerns
Accessibility
“That Little Extra Something”
Summary
CHAPTER 22: Detailed Design Process and Practices
Evolving the Interaction Design: Round One
Defining the Visual System: Round One
Shared Image Files
Evolving the Industrial Design
Design Reviews and Collaboration
Iteration After Feedback
Common Challenges During Detailed Design
Summary
CHAPTER 23: Evaluating Your Design
Why, When, and What to Evaluate
Types of Evaluation
Summary
CHAPTER 24: Communicating Detailed Design
The Form and Behavior Specification
Qualities of an Effective Spec
Documentation Process and Practices
Presenting Detailed Design
Summary
CHAPTER 25: Supporting Implementation and Launch
Supporting Software Construction
Supporting Hardware Manufacturing
Common Challenges
Summary
CHAPTER 26: Improving Design Capabilities in Individuals and Organizations
Realizing Your Own Design Potential
Expanding Design’s Role in an Organization
Concluding Thoughts
Wiley End User License Agreement
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