Information Systems for Business An Experiential Approach 3rd Edition by France Bélanger, Craig Van Slyke, Robert Crossler ISBN 9781943153466 1943153469

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ISBN 10: 1943153469

ISBN 13: 9781943153466

Author: France Bélanger, Craig Van Slyke, Robert E. Crossler

Designed for the introductory MIS course, this text provides a learner-centered, experiential approach that helps engage students with in-class activities and productive discussions. This Edition 3.0 is thoroughly revised and updated with new topics including mobile privacy, two-factor authentication, blockchain, ransonware, and bitcoins. Hands-on software activities and examples have been updated to the most recent versions of the relevant software.

Information Systems for Business An Experiential Approach 3rd Table of contents:

Section I: Introduction

Chapter 1: The Value of Information

Focusing Story: How Information Cost Me (a Lot of) Money

Learning Activity 1.1: The Rapid Growth of Information

Learning Activity 1.2: A Day in My Technology-Free Life

Data, Information, Knowledge, and Wisdom

Information Literacy

Learning Activity 1.3: How I Use Information

Uses of Information

Learning Activity 1.4: How Businesses Use Information

Business Example Box 1.1: Promising Information Careers

Glossary

Chapter 2: Introduction to Information Systems

Focusing Story: Registering for Classes in 1981

Learning Activity 2.1: Identifying My Information Systems

Why All Business Professionals Need to Be Information Systems Managers

Learning Activity 2.2: Components of a System

Overview of Systems

Learning Activity 2.3: Components of a Business Information System

Foundations of Information Systems

How Information Systems Help Us Deal with Information

Stats Box 2.1: Growth of Applications in Apple’s App Store

Business Example Box 2.1: How Uber Provides On-Demand Service with Information Systems

Learning Activity 2.4: Information Systems and Change

How Information Systems Facilitate Organizational Change

Business Example Box 2.2: AgTech—Making Farming More Efficient and Sustainable

Common Information Systems

Glossary

Chapter 3: Evaluating Information

Focusing Story: Biased Information in a Trusted Outlet

Learning Activity 3.1: How Good Is This Information?

Being a Smart Information Consumer

Stats Box 3.1: The Cost of Poor Information Quality

Business Example Box 3.1: Resume Fraud

Learning Activity 3.2: My Online Life and Information Overload

Information Overload and the Need to Evaluate Information

Dealing with Information Overload

Learning Activity 3.3: Dimensions of Information Quality

Information Quality

Business Example Box 3.2: Information Quality as an Ethical Issue

Learning Activity 3.4: Evaluating Information Sources

Evaluating Information

Glossary

Chapter 4: Gaining Strategic Value from Information

Focusing Story: Health Care on My Cell Phone

Strategic Information Systems

Strategic Planning Process

Learning Activity 4.1: Trends in Top Management Concerns

Frameworks for Strategic Information Systems

SWOT Analyses in Practice

Evaluating Strategic Initiatives

Learning Activity 4.2: What Does This Company Need for Success?

Stats Box 4.1: CSFs for Implementing Web Portals in Saudi Arabia

Learning Activity 4.3: Competitive Advantage at TRIPBAM

Hypercompetition: Sustainability of Competitive Advantage

Learning Activity 4.4: Disrupting an Established Market!

Glossary

Section II: Managing Information

Chapter 5: Storing and Organizing Information

Focusing Story: The Database behind Facebook

Learning Activity 5.1: Data for an Amazon Order

Stats Box 5.1: Digital Data

Overview of Relational Databases

Learning Activity 5.2: Connecting Data Elements

Databases versus Spreadsheets: When to Use a DBMS

Database Diagrams

Learning Activity 5.3: Finding Business Databases Online

iTunes Match

Online Databases

Big Data

Big Data at Facebook

Glossary

Chapter 6: Analyzing Information for Business Decision Making

Focusing Story: How a Spreadsheet Saved Me (a Lot of) Money

Learning Activity 6.1: Information and Decision Making

The Importance of Good Decision-Making Skills

Learning Activity 6.2: What Kind of Information Do I Need?

Using Information for Decision Making

Business Example Box 6.1: Why Do Managers Make Bad Decisions?

Types of Decisions

A Decision-Making Process

Learning Activity 6.3: What Kind of Information Do I Need?

Information Retrieval and Analysis Tools

Learning Activity 6.4: “What If” I Get a 75% on the Final?

Stats Box 6.1: The Cost of Spreadsheet Errors

Glossary

Chapter 7: Transmitting Information

Focusing Story: I Want My Own Wi-Fi! The Emergence of Mi-Fi

Learning Activity 7.1: How Does That Car Drive Itself?

Introduction and Definitions

Types of Networks

Learning Activity 7.2: Broadband in Developed Countries

The Internet

Learning Activity 7.3: Who Is Using the Internet?

Business Example Box 7.1: Internet Application of the Day: Get a Degree Online!

Learning Activity 7.4: A Future Internet? Internet2 and Business

Networking Architectures

Learning Activity 7.5: Architecture and Principles

Communicating Information in Modern Organizations

The Power of Wikinomics (Crowdsourcing)

Stats Box 7.2: Diffusion of Innovations Timeline

Learning Activity 7.6: Web 3.0 versus the Internet of Things

Glossary

Chapter 8: Securing Information

Focusing Story: My Mac Is More Secured than Your Windows-Based PC!

Introduction and Definitions

Learning Activity 8.1: How Protected Is Your Computer?

Information Security Threats

Learning Activity 8.2: What Do Hackers Break into the Most?

Business Example Box 8.1: Even Big Technology Companies Can Be Hacked

Learning Activity 8.3: Detecting Phishing

Security Technologies and Solutions

Learning Activity 8.4: How Strong Is Your Password?

Learning Activity 8.5: Biometrics on the PC

Stats Box 8.1: Security Policy Violations

Learning Activity 8.6: Breaking the Encryption

Business Example Box 8.2: How to Respond to a Security Crisis

Learning Activity 8.7: Where’s the Security?

Glossary

Chapter 9: Protecting the Confidentiality and Privacy of Information

Focusing Story: Perceptions of Anonymity

Introduction and Definitions

Information Privacy Threats

Learning Activity 9.1: Privacy and Smartphones

Data Collection

Learning Activity 9.2: Concern for Information Privacy

Learning Activity 9.3: Privacy Pizza

Stats Box 9.1: Perceptions of Monitoring

Consequences of Privacy Violations

Stats Box 9.2: Fraud Type from Identity Theft

Technologies and Solutions for Information Privacy

Stats Box 9.3: The Black Market for Stolen Identities

Anonymous Browsing

Learning Activity 9.4: Surveillance Societies around the World

Learning Activity 9.5: Privacy Policy Creation

Business Example Box 9.1: Privacy and Facebook

Learning Activity 9.6: Why Your Advisor Can’t Talk to Your Parents

Government Information Privacy Regulations

Mobile Information Privacy

Business Example Box 9.2: COPPA in Practice

Privacy and Ethics

Learning Activity 9.7: PAPA, Privacy Policies, and FERPA

Ethical Decisions

Learning Activity 9.8: Making Ethical Decisions

Relationship between Security and Privacy

Glossary

Section III: Using Information

Chapter 10: Developing Information Systems

Focusing Story: The $6 Billion Software Bug

Time, Cost, and Quality

Learning Activity 10.1: Determining Requirements

Software Development Methodologies

Traditional Systems Development Life Cycle

Learning Activity 10.2: Advantages and Disadvantages of the SDLC

Stats Box 10.1: Standish CHAOS Report

Alternative Methodologies

Learning Activity 10.3: Comparing the Methods

Business Example Box 10.1: App Developers Needed!

Build or Buy Decision

Learning Activity 10.4: How Open Source Software Impacts Build versus Buy

Using Open Source Software in Business

Learning Activity 10.5: What to Outsource

Outsourcing Information Systems

Business Example Box 10.2 Reversing the Outsourcing Decision

Glossary

Chapter 11: Information-Based Business Processes

Focusing Story: Improving Processes Is for Everyone!

Learning Activity 11.1: How Many Steps in This Process?

What Is a Process?

Process Modeling

Learning Activity 11.2: Model This!

Technology and Processes

Process Improvement

Learning Activity 11.3: Informal Business Processes

Learning Activity 11.4: Redesign This!

Business Example Box 11.1: Quicken Loans Rocket Mortgage: Moving the Mortgage Process Online

Glossary

Chapter 12: Enterprise Information Systems

Focusing Story: Supply Chain Innovations at Wal-Mart

Learning Activity 12.1: Finding the Components of an Enterprise System

Enterprise Systems

Enterprise Resource Planning (ERP)

Learning Activity 12.2: The Online Beer Game

Stats Box 12.1: Top Four Selected ERP Vendors

Business Example Box 12.1: ERP Is Not Always a Horror Story: Cisco Implementation on Time and Budget

Supply Chain Management Systems

Stats Box 12.2: Supply Chain’s Impact on Company Performance

Learning Activity 12.3: Blockchain and Supply Chain Management

Learning Activity 12.4: Customer Relationship Management

Customer Relationship Management Systems

Learning Activity 12.5: Self-Servicing

Stats Box 12.3: CRM Vendors

Business Example Box 12.2: DUFL Gains Competitive Advantage through Customer Service

Customer-Managed Interactions (CMI)

Warehouse Automation and Robotics

Glossary

Chapter 13: Information for Electronic Business

Focusing Story: The iPod and the Music Industry

Learning Activity 13.1: Why Is E-Business Important?

Introduction to E-Business

Stats Box 13.1: Retail E-Commerce in the United States

E-Business Models

Business Example Box 13.1: Adapting Its Business Model: Amazon.com

B2C E-Business Enablers

B2C E-Business Impacts

Learning Activity 13.2: Why Would I Trust Them or Buy from Them?

Design for B2C E-Business

Business-to-Business (B2B)

Learning Activity 13.3: B2C versus B2B

Search Engine Optimization

Learning Activity 13.4: Where Is My Web Page?

Trends in E-Business

Stats Box 13.2: Mobile Phone Statistics

Learning Activity 13.5: USA.gov

Stats Box 13.3: Global E-Business

Glossary

Chapter 14: Information and Knowledge for Business Decision Making

Focusing Story: Managing Knowledge by Texting

Learning Activity 14.1: How You Manage Knowledge

Knowledge Management

Why Managing Knowledge Is Important

Main Processes for Knowledge Management

Business Example Box 14.1: The Issue of Trust in Knowledge Management

Learning Activity 14.2: Wikis for Managing Knowledge

Knowledge Management Technologies

Learning Activity 14.3: Using a Decision Support System

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