Instruction Manual for Business and Society Ethics Sustainability and Stakeholder Management 10th Edition by Archie Carroll, Jill Brown, Ann Buchholtz ISBN 1305959825 978-1305959828

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ISBN 10: 1305959825
ISBN 13: 978-1305959828
Author: Archie Carroll, Jill Brown, Ann Buchholtz

Gain a strong understanding of the importance of business ethics, sustainability, and stakeholder management from a strong managerial perspective with Carroll, Brown and Buchholtz?s BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY, AND STAKEHOLDER MANAGEMENT, 10E. You will discover, first-hand, how today?s most successful business decision makers both balance and protect the interests of various stakeholders, including investors, employees, consumers, the community, and the environment. You learn how strong business decisions making skills are particularly critical as businesses recover from a perilous financial period. You also examine the social, legal, political, and ethical responsibilities of a business to all external and internal groups that have a stake, or interest, in that business. In addition, BUSINESS AND SOCIETY: ETHICS, SUSTAINABILITY, AND STAKEHOLDER MANAGEMENT, 10E is available with MindTap, an integrated text and online learning solution that enhances understanding of course content and offers opportunities to extend learning.

Business & Society Ethics Sustainability & Stakeholder Management 10th Table of contents:

Part 1. Business, Society, and Stakeholders

Chapter 1. The Business and Society Relationship

1.1. Business and Society

1.1a. Business Defined

1.1b. Society Defined

1.2. Society as the Macroenvironment

1.3. A Pluralistic Society

1.3a. Pluralism Has Strengths and Weaknesses

1.3b. Multiple Publics, Systems, and Stakeholders

1.4. A Special-Interest Society

1.5. Business Criticism and Corporate Response

1.5a. Factors in the Social Environment

1.5b. A General Criticism of Business: Use and Abuse of Power

1.5c. Balancing Power with Responsibility

1.5d. Business’s Response: Concern and a Changing Social Contract

1.6. Focus of the Book

1.6a. Managerial Approach

1.6b. Business Ethics Theme

1.6c. Sustainability Theme

1.6d. Stakeholder Management Theme

1.7. Structure of the Book

Summary

Key Terms

Discussion Questions

Chapter 2. Corporate Social Responsibility, Citizenship, and Sustainability

2.1. Corporate Social Responsibility as a Concept

2.1a. Historical Perspectives on CSR

2.1b. Adaptations of the Economic Model

2.1c. Evolving Meanings of CSR

2.1d. A Four-Part Definition of CSR

2.1e. The Pyramid of Corporate Social Responsibility

2.1f. CSR in Practice

2.2. Traditional Arguments against and for CSR

2.2a. Arguments against CSR

2.2b. Arguments in Support of CSR

2.2c. The Business Case for CSR

2.3. Ages and Stages of CSR

2.4. CSR Greenwashing

2.5. Political CSR

2.6. Corporate Social Responsiveness

2.7. Corporate Social Performance

2.7a. Carroll’s CSP Model

2.8. Corporate Citizenship

2.8a. Broad and Narrow Views

2.8b. Stages of Corporate Citizenship

2.8c. Global Corporate Citizenship

2.8d. CSR and Corporate Citizenship Awards by Business Media

2.9. The Social Performance and Financial Performance Relationship

2.9a. Three Perspectives on the Social–Financial–Reputation Relationship

2.10. Sustainability—Profits, People, Planet

The Triple Bottom Line

2.10a. Creating Shared Value and Conscious Capitalism

2.11. Socially Responsible, Sustainable, Ethical Investing

Summary

Key Terms

Discussion Questions

Chapter 3. The Stakeholder Approach to Business, Society, and Ethics

3.1. Origins of the Stakeholder Concept

3.1a. What Is the Stake in Stakeholder?

3.1b. What Is a Stakeholder?

3.2. Who Are Business’s Stakeholders?

3.2a. Three Views of the Firm: Production, Managerial, and Stakeholder

3.2b. Primary and Secondary Stakeholders

3.2c. Important Stakeholder Attributes: Legitimacy, Power, Urgency

3.3. Stakeholder Approaches: Strategic, Multifiduciary, and Synthesis

3.4. Three Values of the Stakeholder Model

3.4a. Descriptive Value

3.4b. Instrumental Value

3.4c. Normative Value

3.5. Stakeholder Management: Five Key Questions

3.5a. Who Are the Organization’s Stakeholders?

3.5b. What Are Our Stakeholders’ Stakes?

3.5c. What Opportunities and Challenges Do Our Stakeholders Present?

3.5d. What Responsibilities Does a Firm Have Toward Its Stakeholders?

3.5e. What Strategies or Actions Should Management Take?

3.6. Effective Stakeholder Management

3.6a. Stakeholder Thinking

3.6b. Developing a Stakeholder Culture

3.6c. Stakeholder Management Capability

3.6d. Stakeholder Engagement

3.6e. The Stakeholder Corporation

3.6f. Principles of Stakeholder Management

3.7. Strategic Steps Toward Global Stakeholder Management

3.7a. Implementation

Summary

Key Terms

Discussion Questions

Part 2. Corporate Governance and Strategic Management Issues

Chapter 4. Corporate Governance: Foundational Issues

4.1. Legitimacy and Corporate Governance

4.1a. The Purpose of Corporate Governance

4.1b. Components of Corporate Governance

4.2. Problems in Corporate Governance

4.2a. The Need for Board Independence

4.2b. Issues Surrounding Compensation

4.2c. The Governance Impact of the Market for Corporate Control

4.2d. Insider Trading

4.3. Improving Corporate Governance

4.3a. Legislative Efforts

4.3b. Changes in Boards of Directors

4.3c. Board Diversity

4.3d. Outside Directors

4.3e. Use of Board Committees

4.3f. The Board’s Relationship with the CEO

4.3g. Board Member Liability

4.4. The Role of Shareholders

4.4a. Shareholder Democracy

4.5. The Role of the SEC

4.6. Shareholder Activism

4.6a. The History of Shareholder Activism

4.6b. Shareholder Resolutions

4.6c. Shareholder Lawsuits

4.7. Investor Relations and Shareholder Engagement

4.8. An Alternative Model of Corporate Governance

Summary

Key Terms

Discussion Questions

Chapter 5. Strategic Management and Corporate Public Policy

5.1. Strategic Management and Corporate Public Policy

5.1a. Relationship of Ethics to Strategic Management

5.2. Four Key Strategy Levels

5.2a. Four Strategy Levels Described

5.2b. Emphasis on Enterprise-Level Strategy

5.3. The Strategic Management Process

5.3a. Strategic Corporate Social Responsibility

5.3b. Measuring Sustainable Corporate Performance

5.4. Public Affairs as a Part of Strategic Management

5.5. The Corporate Public Affairs Function Today

5.5a. PA’s Place at the Table

5.5b. Future of Corporate PA in the 21st Century

Summary

Key Terms

Discussion Questions

Chapter 6. Risk, Issue, and Crisis Management

6.1. The Relationships between Risk, Issue, and Crisis Management

6.2 . Risk Management

6.2a . Risk Management and Sustainability

6.3 . Issue Management

6.3a. A Portfolio Approach

6.3b . Issue Definition and the Issue Management Process

6.3c . Issue Development Process

6.3d . Issue Management in Practice

6.4 . Crisis Management

6.4a . The Nature of Crises

6.4b . Managing Business Crises

6.4c . Crisis Communications

6.4d . Successful Crisis Management

Summary

Key Terms

Discussion Questions

Part 3. Business Ethics and Leadership

Chapter 7. Business Ethics Essentials

7.1. The Public’s Opinion of Business Ethics

7.1a. Are the Media Reporting Business Ethics More Vigorously?

7.1b. Is It Society That Is Changing?

7.2. Business Ethics: Some Basic Concepts

7.2a. Descriptive versus Normative Ethics

7.2b. The Conventional Approach to Business Ethics

7.2c. Ethics and the Law

7.2d. Making Ethical Judgments

7.3. Ethics, Economics, and Law—A Venn Model

7.4. Three Models of Management Ethics

7.4a. Immoral Management

7.4b. Moral Management

7.4c. Amoral Management

7.4d. Two Hypotheses Regarding the Models of Management Morality

7.5. Making Moral Management Actionable

7.6. Developing Moral Judgment

7.6a. Levels of Moral Development

7.6b. Different Sources of a Person’s Values

7.7. Elements of Moral Judgment

7.7a. Moral Imagination

7.7b. Moral Identification and Ordering

7.7c. Moral Evaluation

7.7d. Tolerance of Moral Disagreement and Ambiguity

7.7e. Integration of Managerial and Moral Competence

7.7f. A Sense of Moral Obligation

Summary

Key Terms

Discussion Questions

Chapter 8. Managerial and Organizational Ethics

8.1. Ethics Issues Arise at Different Levels

8.1a. Personal Level

8.1b. Managerial and Organizational Levels

8.1c. Industry or Profession Level

8.1d. Societal and Global Levels

8.2. Managerial Ethics and Ethical Principles

8.2a. Principles Approach to Ethics

8.2b. Ethical Tests Approach to Decision Making

8.3. Managing Organizational Ethics

8.3a. Factors Affecting the Organization’s Moral Climate

8.3b. Improving the Organization’s Ethical Culture

8.4. Best Practices for Improving an Organization’s Ethics

8.4a. Top Management Leadership (Moral Management)

8.4b. Effective Communication of Ethical Messages

8.4c. Ethics and Compliance Programs and Officers

8.4d. Setting Realistic Objectives

8.4e. Ethical Decision-Making Processes

8.4f. Codes of Ethics or Conduct

8.4g. Disciplining Violators of Ethics Standards

8.4h. Ethics “Hotlines” and Whistle-Blowing Mechanisms

8.4i. Business Ethics Training

8.4j. Ethics Audits and Risk Assessments

8.4k. Corporate Transparency Policies

8.4l. Board of Directors Leadership and Oversight

8.5. Behavioral Ethics–Toward a Deeper Understanding

8.6. Moral Decisions, Managers, and Organizations

Summary

Key Terms

Discussion Questions

Chapter 9. Business Ethics and Technology

9.1. The New World of Big Data

9.1a. Social Media

9.1b. Surveillance

9.2. Technology and the Technological Environment

9.3. Characteristics of Technology

9.3a. Benefits, Costs, and Challenges

9.4. Technology and Ethics

Two Key Ethical Issues

9.5. Information Technology

9.5a. E-Commerce as a Pervasive Technology

9.5b. Ongoing Issues in E-Commerce Ethics

9.5c. Invasion of Consumer Privacy Via E-Commerce

9.5d. The Workplace and Computer Technology

9.6. Biotechnology

9.6a. Bioethics

9.6b. Genetic Engineering

9.6c. Genetically Modified Organisms (GMOs)

Summary

Key Terms

Discussion Questions

Chapter 10. Ethical Issues in the Global Arena

10.1. Business Challenges in a Global Environment

10.2. Ethical Issues in the Global Business Environment

10.2a. Questionable Marketing and Plant Safety Practices

10.2b. Human Rights, Sweatshops, and Labor Abuses

10.2c. Corruption, Bribery, and Questionable Payments

10.3. Improving Global Business Ethics

10.3a. Balancing and Reconciling the Ethics Traditions of Home and Host Countries

10.3b. Strategies for Improving Global Business Ethics

10.3c. Corporate Action against Corruption

Summary

Key Terms

Discussion Questions

Part 4. External Stakeholder Issues

Chapter 11. Business, Government, and Regulation

11.1. The Pendulum of Government’s Role in Business

11.2. The Roles of Government and Business

11.2a. A Clash of Ethical Belief Systems

11.3. Interaction of Business, Government, and the Public

11.3a. Government–Business Relationship

11.3b. Public–Government Relationship

11.3c. Business–Public Relationship

11.4. Government’s Nonregulatory Influence on Business

11.4a. Industrial Policy

11.4b. Privatization

11.4c. Other Nonregulatory Governmental Influences on Business

11.5. Government’s Regulatory Influences on Business

11.5a. Regulation: What Does It Mean?

11.5b. Reasons for Regulation

11.5c. Types of Regulation

11.5d. Issues Related to Regulation

11.6. Deregulation

11.6a. Purpose of Deregulation

11.6b. The Changing World of Deregulation

Summary

Key Terms

Discussion Questions

Chapter 12. Business Influence on Government and Public Policy

12.1. Corporate Political Participation

12.2. Business Lobbying

12.2a. Organizational Levels of Lobbying

12.3. Corporate Political Spending

12.3a. Arguments for Corporate Political Spending

12.3b. Arguments against Corporate Political Spending

12.4. Political Action Committees

12.4a. The Impact of Super PACs

12.4b. Agency Issues

12.5. Political Accountability and Transparency

12.6. Strategies for Corporate Political Activity

12.6a. Financial Performance Outcomes

Summary

Key Terms

Discussion Questions

Chapter 13. Consumer Stakeholders: Information Issues

13.1. The Consumer Movement

13.1a. Ralph Nader’s Consumerism

13.1b. Consumerism Today

13.1c. Product/Service Information Issues

13.1d. Advertising Issues

13.1e. Specific Controversial Advertising Issues

13.1f. Warranties and Guarantees

13.1g. Packaging and Labeling

13.1h. Other Product Information Issues

13.2. The Federal Trade Commission (FTC)

13.2a. The FTC in the 21st Century

13.2b. Consumer Financial Protection Bureau

13.3. Self-Regulation in Advertising

13.3a. The National Advertising Division’s Program

13.4. Moral Models and Consumer Stakeholders

Summary

Key Terms

Discussion Questions

Chapter 14. Consumer Stakeholders: Product and Service Issues

14.1. Two Central Issues: Quality and Safety

14.1a. The Issue of Quality

14.1b. The Issue of Safety

14.1c. Product Liability

14.2. Consumer Product Safety Commission

14.3. Food and Drug Administration

14.4. Business’s Response to Consumer Stakeholders

14.5. Customer Service Programs

14.6. Total Quality Management Programs

14.7. Six Sigma Strategy and Other Processes

Summary

Key Terms

Discussion Questions

Chapter 15. Sustainability and the Natural Environment

15.1. The Sustainability Imperative

15.2. The Natural Environment

15.3. A Brief Introduction to the Natural Environment

15.4. The Impact of Business on the Natural Environment

15.4a. Climate Change

15.4b. Energy

15.4c. Water

15.4d. Biodiversity and Land Use

15.4e. Chemicals, Toxics, and Heavy Metals

15.4f. Air Pollution

15.4g. Waste Management

15.4h. Ozone Depletion

15.4i. Oceans and Fisheries

15.4j. Deforestation

15.5. Responsibility for Environmental and Sustainability Issues

15.5a. Environmental Ethics

15.5b. The NIMBY Problem

15.6. The Role of Governments in Environmental and Sustainability Issues

15.6a. Responses of Governments in the United States

15.6b. International Government Environmental and Sustainability Responses

15.7. Other Environmental and Sustainability Stakeholders

15.7a. Environmental Interest Groups

15.7b. Other Sustainability Interest Groups

15.8. Business Environmentalism and Sustainability

15.8a. Patagonia

15.8b. Apple

15.8c. CVS Health

15.8d. Tesla

15.8e. Business and Environmental Partnerships-Activists, NGOs, and Interest Groups

15.9. The Future of Business: Greening and/or Growing?

Summary

Key Terms

Discussion Questions

Chapter 16. Business and Community Stakeholders

16.1. Community Involvement

16.1a. Volunteer Programs

16.1b. Managing Community Involvement

16.2. Corporate Philanthropy or Business Giving

16.2a. A Brief History of Corporate Philanthropy

16.2b. A Call for Transparency in Corporate Philanthropy

16.2c. Giving to the “Third Sector”: The Nonprofits

16.2d. Managing Corporate Philanthropy

16.3. Detrimental Impacts on Communities

16.3a. Offshoring and Reshoring

16.3b. Business and Plant Closings

Summary

Key Terms

Discussion Questions

Part 5. Internal Stakeholder Issues

Chapter 17. Employee Stakeholders and Workplace Issues

17.1. The New Social Contract

17.2. Employee Engagement

17.3. The Employee Rights Movement

17.3a. The Meaning of Employee Rights

17.4. The Right Not to Be Fired without Cause

17.4a. Employment-at-Will Doctrine

17.4b. Dismissing an Employee with Care

17.5. The Right to Due Process and Fair Treatment

17.5a. Due Process

17.5b. Alternative Dispute Resolution

17.6. Freedom of Speech in the Workplace

17.6a. Whistle-Blowing

17.6b. Consequences of Whistle-Blowing

17.6c. Government’s Protection of Whistle-Blowers

17.6d. False Claims Act

17.6e. Management Responsiveness to Potential Whistle-Blowing Situations

Summary

Key Terms

Discussion Questions

Chapter 18. Employee Stakeholders: Privacy, Safety, and Health

18.1. Privacy in the Workplace

18.1a. Collection and Use of Employee Information by Employers

18.1b. Integrity Testing

18.1c. Drug Testing

18.1d. Workplace Monitoring

18.1e. Policy Guidelines on the Issue of Privacy

18.2. Workplace Safety

18.2a. The Workplace Safety Problem

18.2b. Workplace Safety Today

18.2c. Right-to-Know Laws

18.2d. Workplace Violence

18.3. Health in the Workplace

18.3a. Smoking in the Workplace

18.3b. The Family-Friendly Workplace

Summary

Key Terms

Discussion Questions

Chapter 19. Employment Diversity and Discrimination

19.1. Diversity in the Workforce

19.2. The Civil Rights Movement

19.3. Federal Laws Prohibiting Discrimination

19.3a. Title VII of the Civil Rights Act of 1964

19.3b. Age Discrimination in Employment Act of 1967

19.3c. Equal Pay Act of 1963

19.3d. Rehabilitation Act of 1973, Section 503

19.3e. Americans with Disabilities Act

19.3f. Civil Rights Act of 1991

19.3g. Equal Employment Opportunity Commission

19.4. Expanded Meanings of Employment Discrimination

19.4a. Disparate Treatment

19.4b. Disparate Impact

19.5. Issues in Employment Discrimination

19.5a. Inequality Persists Despite Diversity Efforts

19.5b. Race and Ethnicity

19.5c. Color

19.5d. Gender

19.5e. Other Forms of Employment Discrimination

19.6. Affirmative Action in the Workplace

19.6a. The Future of Diversity Management

Summary

Key Terms

Discussion Questions

Cases

Case 1: Walmart: The Main Street Merchant of Doom

Case 2: Walmart’s Labor Practices

Case 3: The Body Shop: Poster Child of Early CSR Movement

Case 4: Chipotle’s Struggle with Food Safety

Case 5: Direct-to-Consumer Advertising for Pills: Is it Ethical?

Case 6: Using Ex-Cons to Teach Business Ethics

Case 7: Volkswagen’s Diesel Deception

Case 8: Unlocking the Secrets of the Apple iPhone in the Name of Antiterrorism

Case 9: To Hire or Not to Hire

Case 10: Payday Loans: A Needed Product or a Scam?

Case 11: You Punch Mine and I’ll Punch Yours

Case 12: Phantom Expenses

Case 13: Family Business

Case 14: The Waiter Rule: What Makes for a Good CEO?

Case 15: Nike, Inc. and Sweatshops

Case 16: Coke and Pepsi in India: Issues, Ethics, and Crisis Management

Case 17: Chiquita: An Excruciating Dilemma between Life and Law

Case 18: The Betaseron® Decision (A)

Case 19: Should Directors Shine Light on Dark Money?

Case 20: Big Pharma’s Marketing Tactics

Case 21: McDonald’s—The Coffee Spill Heard ‘Round the World

Case 22: General Electric and the Hudson River Cleanup

Case 23: What Have You Done for Me Lately? The Case of Amazon in South Carolina

Case 24: Everlane: Ethical Chic and Radical Transparency in Global Supply Chains

Case 25: New Belgium Brewing: Defining a Business on Sustainability

Case 26: Altruism versus Profit: The Challenges of Clean Water in India

Case 27: Safety? What Safety?

Case 28: Targeting Consumers (and Using Their Secrets)

Case 29: The Perils of Student Loan Debt

Case 30: “Dead Peasant” Life Insurance Policies

Case 31: The Case of the Fired Waitress

Case 32: After-Hours Activities: The Case of Peter Oiler

Case 33: Location, Location, Location

Case 34: Looks Discrimination at A&F

Case 35: Two Vets, Two Dogs, and a Deadlock

Case 36: Are Criminal Background Checks Discriminatory?

Case 37: To Take or Not to Take

Case 38: Tragedy in Bangladesh—the Rana Plaza Factory Collapse

Case 39: Workplace Spying

Case Analysis Guidelines

Issue/Problem Identification

Analysis/Evaluation

Recommendations

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Tags: Archie Carroll, Jill Brown, Ann Buchholtz, Ethics Sustainability, Stakeholder Management