Instruction Manual for Communicating as Professionals 3rd Edition by Raymond Archee, Myra Gurney, Terry Mohan- Ebook PDF Instant Download/Delivery: 0170358989, 9780170358989
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Product details:
ISBN 10: 0170358989
ISBN 13: 9780170358989
Author: Raymond Archee, Myra Gurney, Terry Mohan
This text explains all the key communication concepts and effective strategies you will use to communicate as professionals, no matter what career you ultimately choose. It covers modern communication theory as well as essential practical skills such as active listening, verbal and non-verbal communication and negotiation.
Communicating as Professionals 3rd Table of contents:
Part One Perspectives on professional communication
Chapter 1 Communication theory and professional practice
Introduction
Professional communication
Defining communication
How we use the word communication
Purpose in communicating
The transmission model of communication
The transaction model of communication
Evaluating the two models of communication
Summing up
Chapter 2 Language and communication practice
Using speech and writing in persuasion
Language and discourse
Language and meaning
Non-discriminatory language
Language and gender
Summing up
Chapter 3 Non-verbal communication: meanings without words
Introduction
Terms used in non-verbal communication theory
How does non-verbal communication relate to verbal communication?
Myths about non-verbal communication
Relationships conveyed by non-verbal communication
Classifying the systems of non-verbal communication
Non-verbal communication and impression management
Non-verbal communicationin successful interviews
Intercultural dimensions of non-verbal behaviour
Emoticons: non-verbal signs on the computer
Summing up
Chapter 4 Intercultural communication
Introduction
Intercultural communication
The importance of intercultural communication
What is intercultural communication?
Defining culture
The effect of history and world view
The effect of socialisation
The effect of language
The effect of non-verbal communication
High-context and low-context cultures –Edward T. Hall
Hofstede’s five dimensions of culture
You talkin’ to moi? Mediatedcommunication with other cultures
Summing up
Chapter 5 Mediated communication
Introduction
What is mediated communication?
A short history of the Internet
The interactive mediums
The non-interactive mediums
The social mediums
Videoconferencing
Major issues of mediated communication and the Internet
Theories of mediated communication
Summing up
Chapter 6 Professional communication research
What is professional communication research?
The research process
Locating information
Ethical constraints to conducting research
Ethics in cyberspace
Writing the research report
The business report as research
Summing up
Part Two Communication in organisations
Chapter 7 Concepts and applications in interpersonal communication
Introduction
Intrapersonal and interpersonal communication
Conversation: the basic communication mode
Communication competence
Emotional intelligence
Effective interpersonal communication
Appropriate assertiveness
Effects of values, attitudes andself-esteem on interpersonal communication
Listening as a communication skill
Navigating ‘the human moment’: technology and interpersonal communication
Summing up
Chapter 8 Communicating in groups and teams to achieve professional goals
Introduction
Communicating in informal and formal groups
Group development: group norms and the life of groups
Recognising diversity in groups and teams
Self-directed work teams
Problem-solving and decision-makingin groups and teams
Creativity in the professional group and team
Leadership
Conflict management
Informal meetings
Formal meetings
Achieving professional goals through groups and teams
Chapter 9 Interviewing and negotiating
Introduction
The interview as a communication event
The purposes of interviewing
Types of interviews
Phases of the interview
The employment interview
The research interview
The negotiation interview
Interviewing by telephone
Web-based interviewing
The dynamics of interviewing and negotiating
Chapter 10 Oral reports and presentations
Introduction
Preparing a speech, talk or oral report
Delivering the speech, talk or oralreport
Using audiovisual aids
The question time
The special problem of speech fright
Part Three Writing skills in professional life
Chapter 11 Writing professionally: process and style
Introduction
Writing for your readers
Team writing
Starting to write
Generating ideas
Researching a topic
Deciding what to say
Finding the right words
Achieving appropriate tone
Using correct grammar and punctuation
Achieving effective writing
Editing and reviewing
Summing up
Chapter 12 Writing for the workplace: content and genre
Employment letters and résumés
Reports
Conference papers and journal articles
Manuals
Styles of workplace writing
General conventions
Using graphics and layout in professional documents
Summing up
Chapter 13 Academic writing
Introduction
The audience for academic writing
Academic communication
Becoming a member of an academic community
Referencing systems
Academic genres
Summing up
References
Index
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Tags: Raymond Archee, Myra Gurney, Terry Mohan, Communicating as Professionals