Instruction Manual for Interpersonal Communication Everyday Encounters 8th Edition by Julia Wood ISBN 8214346229 9798214346229

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ISBN 10: 8214346229
ISBN 13: 9798214346229
Author: Julia Wood

Written by leading scholar and award-winning teacher Julia T. Wood, INTERPERSONAL COMMUNICATION: EVERYDAY ENCOUNTERS, 8e relates theory and skills directly to students’ everyday interactions as it delivers a solid introduction to interpersonal communication. Completely up to date, the new Eighth Edition integrates the latest communication research, including findings from more than 125 new sources. Reflecting the author’s expertise in gender and social diversity, the text includes an unparalleled focus on diversity. The new edition also features increased coverage of social media and an expanded emphasis on ethical choices. It addresses such timely issues as emotional intelligence and forgiveness, interracial relationships, safe sex, ways to deal with abuse from intimates, race-related differences between conflict styles, and the power of language.

Interpersonal Communication Everyday Encounters 8th Table of contents:

Introduction

I-1. Starting the Conversation
I-2. The Field of Communication
I-3. A Personal Introduction
 I-3a. Living and Learning in a Diverse World
I-4. Introduction to Features of this Book

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Part 1. The Fabric of Interpersonal Communication

Chapter 1. A First Look at Interpersonal Communication

• Defining Interpersonal Communication

• A Communication Continuum

• Features of Interpersonal Communication

• Models of Interpersonal Communication
   - Linear Models
   - Interactive Models
   - Transactional Models

• The Interpersonal Imperative
   - Physical Needs
   - Safety Needs
   - Belonging Needs
   - Self-Esteem Needs
   - Self-Actualization Needs

• Participating Effectively in a Diverse Society

• Principles of Interpersonal Communication
   - Principle 1: We Cannot Not Communicate
   - Principle 2: Interpersonal Communication Is Irreversible
   - Principle 3: Interpersonal Communication Involves Ethical Choices
   - Principle 4: People Construct Meanings in Interpersonal Communication
   - Principle 5: Metacommunication Affects Meanings
   - Principle 6: Interpersonal Communication Develops and Sustains Relationships
   - Principle 7: Interpersonal Communication Is Not a Panacea
   - Principle 8: Interpersonal Communication Effectiveness Can Be Learned

• Social Media in Everyday Life

• Guidelines for Interpersonal Communication Competence
   - Develop a Range of Skills
   - Adapt Communication Appropriately
   - Engage in Dual Perspective
   - Monitor Your Communication
   - Commit to Ethical Communication

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 2. Communication and Personal Identity

• What Is the Self?

• The Self Arises in Communication with Others
   - Particular Others
   - The Generalized Other

• Presenting and Negotiating Identity

• Social Media and Personal Identity

• Guidelines for Enriching the Self
   - Make a Firm Commitment to Personal Growth
   - Gain and Use Knowledge to Support Personal Growth
   - Self-Disclose when Appropriate
   - Set Goals That Are Realistic and Fair
   - Seek Contexts That Support Personal Change

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself
   - Your Form
   - Form for Person Who Knows You Well

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 3. Perception and Communication

• The Process of Human Perception
   - Selection
   - Organization
   - Interpretation

• Influences on Perception
   - Physiology
   - Expectations
   - Age
   - Culture
   - Cognitive Abilities
   - Self

• Social Media and Perception

• Guidelines for Improving Perception and Communication
   - Recognize That All Perceptions Are Partial and Subjective
   - Avoid Mind Reading
   - Check Perceptions with Others
   - Distinguish between Facts and Inferences
   - Guard against the Self-Serving Bias
   - Guard against the Fundamental Attribution Error
   - Monitor Labels

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 4. The World of Words

• The Symbolic Nature of Language
   - Symbols Are Arbitrary
   - Symbols Are Ambiguous
   - Symbols Are Abstract

• Principles of Verbal Communication
   - Language and Culture Reflect Each Other
   - The Meanings of Language Are Subjective
   - Language Use Is Rule-Guided
   - Punctuation Shapes Meaning

• Symbolic Abilities
   - Language Defines Phenomena
   - Language Evaluates
   - Language Organizes Perceptions
   - Language Allows Hypothetical Thought
   - Language Allows Self-Reflection

• Speech Communities
   - Gendered Speech Communities

• Social Media and Verbal Communication

• Guidelines for Improving Verbal Communication
   - Engage in Dual Perspective
   - Own Your Feelings and Thoughts
   - Respect What Others Say about Their Feelings and Thoughts
   - Strive for Accuracy and Clarity

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 5. The World Beyond Words

• Defining Nonverbal Communication

• Similarities between Verbal and Nonverbal Communication

• Differences between Verbal and Nonverbal Communication

• Principles of Nonverbal Communication
   - Nonverbal Communication May Supplement or Replace Verbal Communication
   - Nonverbal Communication May Regulate Interaction
   - Nonverbal Communication Often Establishes Relationship-Level Meanings
   - Nonverbal Communication Reflects and Expresses Cultural Values

• Types of Nonverbal Communication
   - Kinesics
   - Haptics
   - Physical Appearance
   - Artifacts
   - Environmental Factors
   - Proxemics and Personal Space
   - Chronemics
   - Paralanguage
   - Silence

• Social Media and Nonverbal Communication

• Guidelines for Improving Nonverbal Communication
   - Monitor Your Nonverbal Communication
   - Interpret Others’ Nonverbal Communication Tentatively

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 6. Mindful Listening

• The Listening Process
   - Mindfulness
   - Physically Receiving Messages
   - Selecting and Organizing Material
   - Interpreting Communication
   - Responding
   - Remembering

• Obstacles to Mindful Listening
   - External Obstacles
   - Internal Obstacles

• Forms of Nonlistening
   - Pseudolistening
   - Monopolizing
   - Selective Listening
   - Defensive Listening
   - Ambushing
   - Literal Listening

• Adapting Listening to Communication Goals
   - Listening for Pleasure
   - Listening for Information
   - Listening to Support Others

• Social Media and Listening

• Guidelines for Effective Listening
   - Be Mindful
   - Adapt Listening Appropriately
   - Listen Actively

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

---

Part 2. Weaving Communication into Relationships

Chapter 7. Emotions and Communication

• Emotional Intelligence

• Understanding Emotions
   - Physiological Influences
   - Perceptual Influences
   - Cultural Influences

• Obstacles to Communicating Emotions Effectively
   - Reasons We May Not Express Emotions
   - The Ineffective Expression of Emotions

• Social Media and Emotions

• Guidelines for Communicating Emotions Effectively
   - Identify Your Emotions
   - Choose Whether and How to Express Emotions
   - Own Your Feelings
   - Monitor Your Self-Talk
   - Adopt a Rational–Emotive Approach to Feelings
   - Respond Sensitively When Others Communicate Emotions

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 8. Communication Climate: The Foundation of Personal Relationships

• Features of Satisfying Relationships
   - Investment
   - Commitment
   - Trust
   - Comfort with Relational Dialectics

• Confirming and Disconfirming Climates
   - Levels of Confirmation and Disconfirmation
   - Confirming and Disconfirming Communication

• Social Media and Communication Climate

• Guidelines for Creating and Sustaining Confirming Climates
   - Actively Use Communication to Build Confirming Climates
   - Accept and Confirm Others
   - Affirm and Assert Yourself
   - Respect Diversity in Relationships
   - Respond Constructively to Criticism

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

Chapter 9. Managing Conflict in Relationships

• Defining Interpersonal Conflict
   - Expressed Tension
   - Interdependence
   - Perceived Incompatible Goals
   - The Felt Need for Resolution

• Principles of Conflict
   - Conflict Is Natural
   - Conflict May Be Expressed Overtly or Covertly
   - Social Groups Shape Meaning
   - Conflict Can Be Managed Well or Poorly
   - Conflict Can Be Good

• Orientations to Conflict
   - Lose–Lose
   - Win–Lose
   - Win–Win

• Responses to Conflict
   - Exit, Neglect, Loyalty, and Voice

• Communication Patterns During Conflict
   - Unproductive and Constructive Patterns

• Conflict Management Skills

• Social Media and Conflict

• Guidelines for Effective Conflict Communication
   - Focus on the Overall System
   - Time Conflict Purposefully
   - Aim for Win–Win
   - Honor All Parties
   - Show Grace

• Chapter Summary

• Key Concepts

• Continuing the Conversation

• Assessing Yourself

• Everyday Skills

• Engaging with Ideas

• Thinking Critically

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