Instruction Manual for Management Information Systems Managing the Digital Firm 14th Edition by Kenneth Laudon, Jane Laudon ISBN 0133898318 9780133898316

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ISBN 10: 0133898318
ISBN 13: 9780133898316
Author:  Kenneth Laudon, Jane Laudon

NOTE: You are purchasing a standalone product; MyMISLab does not come packaged with this content. If you would like to purchase both the physical text and MyMISLab search for ISBN-10 :013405847X/ ISBN-13:  9780134058474 . That package includes ISBN-10: 0133898164/ISBN-13: 9780133898163 and ISBN-10: 0133974529/ ISBN-13:  9780133974522 . For undergraduate and graduate Management Information Systems courses.   An in-depth exploration of how businesses successfully manage information   In its Fourteenth Edition, Management Information Systems: Managing the Digital Firm continues to define courses in Management Information Systems. Designed for business school students, the text provides insight into how today’s businesses leverage information technologies and systems to achieve corporate objectives.   Providing comprehensive and integrative coverage of essential new technologies and information system applications, as well their impact on business models and managerial decision-making, Management Information Systems increases student engagement and enhances learning through vivid examples. In this new edition, students will find the most up-to-date, relevant information about information systems used by today’s businesses–capturing students’ attention no matter their industry or vertical of interest. With the help of this text, students will build skills sought after in today’s workplace. Later on, they will be able to understand, participate in, and eventually lead management discussions and drive decisions about their firm’s information systems. Also available  with MyMISLab MyMISLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.  

Management Information Systems Managing the Digital Firm 14th Table of contents:

Part One: Organizations, Management, and the Networked Enterprise

Chapter 1 Information Systems in Global Business Today

Opening Case: The San Francisco Giants Win Big with Information Technology

1.1 How are information systems transforming business, and why are they so essential for running and

Interactive Session: Management: Meet the New Mobile Workers

1.2 What is an information system? How does it work? What are its management, organization, and tech

Interactive Session: Technology: UPS Competes Globally with Information Technology

1.3 What academic disciplines are used to study information systems and how does each contríbute to

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Home Depot Renovates Itself with New Systems and Ways of Working

References

Chapter 2 Global E-Business and Collaboration

Opening Case: Social Networking takes off at Kluwer

2.1 What are business processes? How are they related to information systems?

2.2 How do systems serve the different management groups in a business and how do systems that link

Interactive Session: Technology: Vail Ski Resorts Goes High-Tech for High Touch

2.3 Why are systems for collaboration and social business so important and what technologies do they

Interactive Session: Management: Is Social Business Working Out?

2.4 What is the role of the information systems function in a business?

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Should a Computer Grade Your Essays?

References

Chapter 3 Information Systems, Organizations, and Strategy

Opening Case: Should T.J. Maxx Sell Online?

3.1 Which features of organizations do managers need to know about to build and use information syst

3.2 What is the impact of information systems on organizations?

3.3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, a

Interactive Session: Technology: Nike Becomes a Technology Company

Interactive Session: Organizations: Identifying Market Niches in the Age of Big Data

3.4 What are the challenges posed by strategic information systems and how should they be addressed?

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Who’s The World’s Top Retailer? Walmart and Amazon Duke It Out

References

Chapter 4 Ethical and Social Issues in Information Systems

Opening Case: Content Pirates Sail the Web

4.1 What ethical, social, and political issues are raised by information systems?

4.2 What specific principles for conduct can be used to guide ethical decisions?

Interactive Session: Management: Edward Snowden: Traitor or Protector of Privacy?

4.3 Why do contemporary information systems technology and the Internet pose challenges to the prote

Interactive Session: Technology: Big Data Gets Personal: Behavioral Targeting

4.4 How have information systems affected laws for establishing accountability, liability, and the q

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Facebook Privacy: There Is No Privacy

References

Part Two: Information Technology Infrastructure

Chapter 5 IT Infrastructure and Emerging Technologies

Opening Case: Portugal Telecom Offers IT Infrastructure for Sale

5.1 What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution?

5.2 What are the components of IT infrastructure?

5.3 What are the current trends in computer hardware platforms?

Interactive Session: Technology: Wearable Computers Go to Work

Interactive Session: Organizations: Is It Time for Cloud Computing?

5.4 What are the current trends in computer software platforms?

5.5 What are the challenges of managing IT infrastructure and management solutions?

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: The Pleasures and Pitfalls of BYOD

References

Chapter 6 Foundations of Business Intelligence: Databases and Information Management

Opening Case: Better Data Management Helps the Toronto Globe and Mail Reach Its Customers

6.1 What are the problems of managing data resources in a traditional file environment?

6.2 What are the major capabilities of database management systems (DBMS) and why is a relational DB

6.3 What are the principal tools and technologies for accessing information from databases to improv

Interactive Session: Technology: Driving ARI Fleet Management with Real-Time Analytics

6.4 Why are information policy, data administration, and data quality assurance essential for managi

Interactive Session: Management: American Water Keeps Data Flowing

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Does Big Data Bring Big Rewards?

References

Chapter 7 Telecommunications, the Internet, and Wireless Technology

Opening Case: Wireless Technology Makes Dundee Precious Metals Good as Gold

7.1 What are the principal components of telecommunications networks and key networking technologies

7.2 What are the different types of networks?

7.3 How do the Internet and Internet technology work and how do they support communication and e-bus

Interactive Session: Organizations: The Battle Over Net Neutrality

Interactive Session: Management: Monitoring Employees on Networks: Unethical or Good Business?

7.4 What are the principal technologies and standards for wireless networking, communication, and In

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Google, Apple, and Facebook Struggle for Your Internet Experience

References

Chapter 8 Securing Information Systems

Opening Case: The 21st Century Bank Heist

8.1 Why are information systems vulnerable to destruction, error, and abuse?

Interactive Session: Management: Target Becomes the Target for Massive Data Theft

8.2 What is the business value of security and control?

8.3 What are the components of an organizational framework for security and control?

8.4 What are the most important tools and technologies for safeguarding information resources?

Interactive Session: Technology: BYOD: It’s Not So Safe

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: The Looming Threat of Cyberwarfare

References

Part Three: Key System Applications for the Digital Age

Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Opening Case: ACH Food Companies Transforms Its Business with Enterprise Systems

9.1 How do enterprise systems help businesses achieve operational excellence?

9.2 How do supply chain management systems coordinate planning, production, and logistics with suppl

Interactive Session: Management: Scotts Miracle-Gro Cultivates Supply Chain Proficiency

9.3 How do customer relationship management systems help firms achieve customer intimacy?

9.4 What are the challenges posed by enterprise applications and how are enterprise applications tak

Interactive Session: Organizations: Graybar Goes for Customer Analytics

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Vodafone: A Giant Global ERP Implementation

References

Chapter 10 E-Commerce: Digital Markets, Digital Goods

Opening Case: Pinterest: How Much Is a Picture Worth?

10.1 What are the unique features of e-commerce, digital markets, and digital goods?

10.2 What are the principal e-commerce business and revenue models?

10.3 How has e-commerce transformed marketing?

Interactive Session: Organizations: Can Pandora Succeed with Freemium?

10.4 How has e-commerce affected business-to-business transactions?

10.5 What is the role of m-commerce in business and what are the most important m-commerce applicati

Interactive Session: Technology: Will Mobile Technology Put Orbitz in the Lead?

10.6 What issues must be addressed when building an e-commerce presence?

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Cultivating Customers the Social Way

References

Chapter 11 Managing Knowledge

Opening Case: Jaguar Land Rover Transforms with New Design and Manufacturing Technology

11.1 What is the role of knowledge management systems in business?

11.2 What types of systems are used for enterprise-wide knowledge management and how do they provide

11.3 What are the major types of knowledge work systems and how do they provide value for firms?

Interactive Session: Technology: Is 3-D Printing a Game-Changer?

11.4 What are the business benefits of using intelligent techniques for knowledge management?

Interactive Session: Organizations: Facial Recognition Systems: Another Threat to Privacy?

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: What’s Up with IBM’s Watson?

References

Chapter 12 Enhancing Decision Making

Opening Case: Germany Wins the World Cup with Big Data at its Side

12.1 What are the different types of decisions and how does the decision-making process work? How do

12.2 How do business intelligence and business analytics support decision making?

Interactive Session: Technology: Big Data Make Cities Smarter

Interactive Session: Management: America’s Cup: The Tension between Technology and Human Decision Ma

12.3 How do different decision-making constituencies in an organization use business intelligence? W

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: How Much Does Data-Driven Planting Help Farmers?

References

Part Four: Building and Managing Systems

Chapter 13 Building Information Systems

Opening Case: New Systems Help Work Flow More Smoothly at Moen

13.1 How does building new systems produce organizational change?

13.2 What are the core activities in the systems development process?

Interactive Session: Organizations: Datacard Group Redesigns the Way It Works

13.3 What are the principal methodologies for modeling and designing systems?

13.4 What are alternative methods for building information systems?

13.5 What are new approaches for system building in the digital firm era?

Interactive Session: Technology: The Challenge of Mobile Application Development

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: SourceGas Goes for Better Workforce Scheduling Systems

References

Chapter 14 Managing Projects

Opening Case: Harrah’s Cherokee Casino Wins with Sound Project Management

14.1 What are the objectives of project management and why is it so essential in developing informat

Interactive Session: Management: New York’s CityTime: An IS Project Goes Awry

Interactive Session: Organizations: Britain’s National Health Service Jettisons Choose and Book Syst

14.2 What methods can be used for selecting and evaluating information systems projects and aligning

14.3 How can firms assess the business value of information systems?

14.4 What are the principal risk factors in information systems projects, and how can they be manage

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: A Shaky Start for Healthcare.Gov

References

Chapter 15 Managing Global Systems

Opening Case: New Systems Help Fiat Become a Global Powerhouse

15.1 What major factors are driving the internationalization of business?

15.2 What are the alternative strategies for developing global businesses?

15.3 What are the challenges posed by global information systems and management solutions for these

15.4 What are the issues and technical alternatives to be considered when developing international i

Interactive Session: Organizations: E-Commerce Russian-Style

Interactive Session: Management: South Korea’s Restricted Internet

Review Summary

Key Terms

Review Questions

Discussion Questions

Hands-On MIS Projects

Collaboration and Teamwork

Case Study: Unilever’s Push Toward Unified Global Systems

References

Glossary

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Tags: Kenneth Laudon, Jane Laudon, Management Information, Digital Firm