Interplay 5th edition by Ronald Adler, Constance Winder, Lawrence Rosenfeld, Russell Proctor ISBN 0199033471 978-0199033478

PART ONE: Foundations of Interpersonal Communication

1 Interpersonal Process

Why We Communicate

Physical Needs

Identity Needs

Social Needs

Practical Needs

The Communication Process

A Model of Communication

Insights from the Transactional Communication Model

Communication Principles

The Nature of Interpersonal Communication

Quantitative and Qualitative Definitions

Personal and Impersonal Communication: A Matter of Balance

Communication Misconceptions

Interpersonal Communication and Technology

Characteristics of Computer-Mediated Communication

Interpersonal Communication and Cultural Diversity

Culture

Intercultural Communication

Interpersonal and Intercultural Communication

Comparison of Canadian and US Culture

Attitudes toward Violence

Acceptance of Diversity

Relative Status of Men and Women

Communication Competence

Communication Competence Defined and Described

Characteristics of Competent Communication

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

2 Communication and the Self

Communication and the Self-Concept

How the Self-Concept Develops

Self-Concept Development in Context

Characteristics of the Self-Concept

The Self-Fulfilling Prophecy and Communication

Presenting the Self: Communication as Impression Management

Public and Private Selves

Characteristics of Impression Management

Why Manage Impressions?

How Do We Manage Impressions?

Identity Management and Honesty

Disclosing the Self

Self-Disclosure Factors

Models of Self-Disclosure

Benefits and Risks of Self-Disclosure

Alternatives to Self-Disclosure

Silence and Secrecy

Lying

Equivocation

Hinting

The Ethics of Evasion

Guidelines for Self-Disclosure

Is the Other Person Important to You?

Is the Risk of Disclosing Reasonable?

Is the Self-Disclosure Appropriate?

Is the Disclosure Reciprocated?

Will the Effect Be Constructive?

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

3 Perceiving Others

The Perception Process

Reality Is Constructed

Steps in the Perception Process

Influences on Perception

Access to Information

Physiological Influences

Psychological Influences

Social Influences

Cultural Influences

Common Tendencies in Perception

We Make Snap Judgments

We Cling to First Impressions

We Judge Ourselves More Charitably than We Do Others

We Are Influenced by Our Expectations

We Are Influenced by the Obvious

We Assume Others Are Similar to Us

Perceiving Others More Accurately

Perception Checking

Building Empathy

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

4 Emotions

What Are Emotions?

Physiological Changes

Cognitive Interpretations

Outward Expression

Influences on Emotional Expression

Personality

Culture

Gender

Social Conventions and Roles

Social Media

Emotional Contagion

Expressing Emotions Effectively

Recognize Your Feelings

Choose the Best Language

Share Multiple Feelings

Recognize the Difference between Feeling and Acting

Accept Responsibility for Your Feelings

Choose the Best Time and Place to Express Your Feelings

Managing Emotions

Facilitative and Debilitative Emotions

Thoughts as a Cause of Feelings

Irrational Thinking and Debilitative Emotions

Minimizing Debilitative Emotions

Maximizing Facilitative Emotions

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

PART TWO: Creating and Responding to Messages

5 Listening

The Nature of Listening

The Importance of Listening

Listening Defined

Listening Styles

The Challenge of Listening

Recognizing Barriers to Listening

Avoiding Poor Listening Habits

Components of Listening

Hearing

Attending

Understanding

Remembering

Responding

Types of Listening Responses

Silent Listening

Questioning

Paraphrasing

Empathizing

Supporting

Analyzing

Evaluating

Advising

Which Style to Use?

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

6 Language

The Nature of Language

Language Is Symbolic

Language Is Governed by Rules

Language Is Subjective

Language and Worldview

The Influence of Language

Naming and Identity

Credibility and Status

Affiliation

Power and Politeness

Sexism

Sexual Orientation

Racism

Uses (and Abuses) of Language

Precision and Vagueness

The Language of Responsibility

Culture and Language

High- versus Low-context Cultures

Verbal Communication Styles

Code-Switching

Gender and Language

Extent of Gender Differences

Online Language and Gender

Non-Gender Influences on Language Use

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

7 Non-verbal Communication

Non-verbal Communication Defined

Characteristics of Non-verbal Communication

Non-verbal Communication Is Always Occurring

Non-verbal Communication Is Primarily Relational

Non-verbal Communication Is Ambiguous

Non-verbal Communication Occurs in Mediated Messages

Non-verbal Communication Is Influenced by Culture and Gender

Functions of Non-verbal Communication

Creating and Maintaining Relationships

Regulating Interaction

Influencing Others

Influencing Ourselves

Concealing/Deceiving

Types of Non-verbal Communication

Body Movement

Touch

Voice

Distance

Territoriality

Time

Physical Attractiveness

Clothing

Physical Environment

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

PART THREE: Dimensions of Interpersonal Relationships

8 Dynamics of Interpersonal Relationships

Why We Form Relationships

Appearance

Similarity

Complementarity

Rewards

Competence

Proximity

Disclosure

Intimacy and Distance in Relationships

Forms of Intimacy

Forms of Distance

The Influence of Culture and Gender on Intimacy

Models of Relational Dynamics

Stages of Relational Development

Dialectical Tensions in Relationships

Characteristics of Relational Development

Communicating about Relationships

Content and Relational Messages

Maintaining and Supporting Relationships

Repairing Damaged Relationships

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

9 Communication Climate

What Is Communication Climate?

How Communication Climates Develop

Levels of Message Confirmation

Causes and Effects of Defensiveness

Climate Patterns

Creating Supportive Climates

Evaluation versus Description

Controlling Communication versus Problem Orientation

Strategy versus Spontaneity

Neutrality versus Empathy

Superiority versus Equality

Certainty versus Provisionalism

Invitational Communication

The Language of Choice

Responding Non-defensively to Criticism

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

10 Managing Conflict

What Is Conflict?

Expressed Struggle

Interdependence

Perceived Incompatible Goals

Perceived Scarce Resources

Inevitability

Conflict Styles

Avoidance (Lose–Lose)

Accommodation (Lose–Win)

Competition (Win–Lose)

Compromise

Collaboration (Win–Win)

Which Style to Use?

Conflict in Relational Systems

Complementary and Symmetrical Conflict

Serial Arguments

Toxic Conflict: “The Four Horsemen”

Conflict Rituals

Variables in Conflict Styles

Gender

Culture

Conflict Management in Practice

Steps for the Win–Win Approach

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

PART FOUR: Contexts of Interpersonal Communication

11 Communication in Close Relationships: Friends, Family, and Romantic Partners

Communication in Friendships

Types of Friendships

Friendships, Gender, and Communication

Friendship and Social Media

Communication in Successful Friendships

Communication in the Family

Creating the Family through Communication

Patterns of Family Communication

Families as Communication Systems

Effective Communication in Families

Communication in Romantic Relationships

Characteristics of Romantic Relationships

Effective Communication in Romantic Relationships

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

12 Work, Group, and Team Communication

Communicating in Organizations

Formal Communication

Informal Communication

Relationships in Work Groups and Teams

Characteristics of Groups and Teams

Personal Skills in Work Groups and Teams

Group Cultures

Face-to-Face and Mediated Relationships

Leadership, Power, and Influence in Working Groups

Types of Leadership

Types of Power

Leadership that Supports Diversity and Inclusion

Advancing Your Career

Networking

Interviewing

SUMMARY

MULTIPLE-CHOICE QUESTIONS

ACTIVITIES

DISCUSSION QUESTIONS

JOURNAL IDEAS

Glossary

References

Name index

Subject Index