Juran’s Quality Handbook The Complete Guide to Performance Excellence 7th edition by Joseph Defeo ISBN B01MEC22PW 978-1259643620
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Product details:
ISBN 10: B01MEC22PW
ISBN 13: 978-1259643620
Author: Joseph Defeo
The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and development.
The “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe guidance of a team of top experts, this authoritative resource demonstrateshow to apply the right methods for delivering superior results and achievingexcellence in any organization, industry, or country.
Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap forthe discipline — clearly written to make sure you know where you are in theprocess and what you must do to reach the next level. Within its pages, youwill find A-Z coverage – from key concepts, methods,
Juran’s Quality Handbook The Complete Guide to Performance Excellence 7th Table of contents:
1 Universal Principles of Quality Management
2 Developing an Excellence Culture
3 Developing the Quality and Excellence Office
4 Quality Planning and Design of New Goods and Services
5 Quality Improvement and Breakthrough Performance
6 Quality Control to Assure Compliance to Customer Requirements
7 Strategic Planning and Performance Excellence
8 Organization Roles to Support a Quality and Excellence Culture
9 Quality Assurance and Audits
10 The Board of Directors and Organizational Excellence
11 ISO 9000 Quality Management System
12 The Role of Statistics and Probability
13 Managing Risk
14 Lean Techniques and the Shingo Prize
15 Six Sigma: Breakthrough to In-Process Effectiveness
16 Root Cause Analysis Methods
17 Continuous Innovation Using Design for Six Sigma
18 Benchmarking: Best Practices for Market Leadership
19 Graphical Tools to Improve Process Performance
20 Accurate and Reliable Data and Measurement Systems
21 Managing Quality in Operations: Service
22 Managing Quality in Operations: Manufacturing
23 Managing Quality in the Supply Chain
24 Inspection, Test, and Measurement
25 Organization-Wide Assessment of Quality
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