Knowledge Management in Practice 1st edition by Anthony Rhem – Ebook PDF Instant Download/Delivery: 1466562528 , 978-1466562523
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ISBN 10: 1466562528
ISBN 13: 978-1466562523
Author: Anthony Rhem
“This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce.” –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University
Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM.
Knowledge Management in Practice 1st Table of contents:
1 Introduction
Overview
The Case for Implementing Knowledge Management (Chapter 2)
Being Social: Knowledge Management and Social Media (Chapter 3)
Dude, “Where’s My Car?”: Utilizing Search in Knowledge Management (Chapter 4)
The Age of Discovery: Knowledge Management in Research Institutions (Chapter 5)
“Where Have All My Experts Gone?”: Knowledge Management in Human Resources and Talent Management (Chapter 6)
“Sound the Alarm!”: Knowledge Management in Emergency and Disaster Preparedness (Chapter 7)
Happily Ever After: Knowledge Management in Mergers and Acquisitions (Chapter 8)
“Is There a Doctor in the House?”: Knowledge Management in Healthcare (Chapter 9)
“Show Me the Money!”: Knowledge Management for Financial Services (Chapter 10)
“Are You in Good Hands?”: Knowledge Management in Insurance (Chapter 11)
“Sign Right Here!”: Knowledge Management in the Legal Profession (Chapter 12)
“A Mind is a Terrible Thing to Waste!”: Knowledge Management Education (Chapter 13)
“Big Knowledge!”: Knowledge Management and Big Data (Chapter 14)
“What Have You Done for the War Fighter Today?”: Knowledge Management in the Military (Chapter 15)
Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption (Chapter 16)
Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail? (Chapter 17)
Summary (Chapter 18)
Outline of the Book
Structure of Each Chapter
2 The Case for Implementing Knowledge Management
KM Business Case Structure
KM Solution Analysis
Needs Analysis
KM Solution Implementation Approach
Software Methodologies
Iterative Software Development Methodology
Agile/Scrum
OpenUP Methodology
Knowledge Acquisition Unified Framework
Risk Assessment
Value Analysis
ROI for KM
KM Metrics and Key Performance Indicators
Information Currency
User Feedback
Distributed Authoring
Transaction Costs
Strategic Look at the KM Business Case
Key Learnings
Tips and Techniques
3 Being Social: Knowledge Management and Social Media
Participatory Communication Cycle
KM and the Participatory Communication Cycle
Key Learnings
Tips and Techniques
4 Dude, “Where’s My Car?”: Utilizing Search in Knowledge Management
Information Architecture
Content Model
Taxonomy
Metadata
The Role of the Information Architect
Search Intent
Tools
Key Learnings
Tips and Techniques
5 The Age of Discovery: Knowledge Management in Research Institutions
Five Challenges Faced When Implementing KM in Research Institutions
The Case for Implementing a KM Strategy
Developing Your KM Strategy
Knowledge Sharing Techniques
Innovation Techniques
Methods/Tools for Capturing, Cataloging, Reusing, and Locating Research Knowledge/Expertise
Key Learnings
Tips and Techniques
6 “Where Have All My Experts Gone?”: Knowledge Management in Human Resources and Talent Management
Role-Based Knowledge
Role Knowledge Base
Knowledge Map to Identify Experts
Human Capital Management
Talent Management
KM Influence on Talent Management
High-Impact Talent Management Framework
Key Learnings
Tips and Techniques
7 “Sound the Alarm!”: Knowledge Management in Emergency and Disaster Preparedness
Introduction
First-Responder KM Strategy
Knowledge Shared, Captured, and Reused
Quick and Decisive Decision Making
Acquiring EMS Knowledge
Knowledge Recognition, Needs Assessment and Allocation Feedback, and Evaluation
Expertise Coordination Practices
Command and Control Structure
Learning and Knowledge Transfer
Types of KM Strategies
Codification (Technological) KM Strategy
Personalization KM Strategy
Socialization KM Strategy
Factors Influencing the Selection of a KM Strategy
Aligning the KM Strategy with the Business Strategy
Firefighter First-Responder KM Strategy
Knowledge Transfer Planning
Knowledge Audit
Action Plan—After Action Reviews
Additional KM Strategy Template Elements
Conclusion
Key Learnings
Tips and Techniques
8 Happily Ever After: Knowledge Management in Mergers and Acquisitions
M&A: The Basics
Acquisitions
Distinction between M&A
Determining Synergies
The People Side of the M&A
Employees
Boards
Customers and Other Stakeholders
Operations
Communication
Productivity
Leveraging KM in Company Valuation
Knowledge and Economic Value
Knowledge and Organizational Culture
Contextual Intelligence
Knowledge Mapping
Knowledge Profile
Why M&A Can Fail?
Key Learnings
Tips and Techniques
9 “Is There a Doctor in the House?”: Knowledge Management in Healthcare
Healthcare Delivery Process
KM Model for Healthcare
Patient-Centered Approach
Applying KM to Healthcare
Constructing Healthcare Knowledge
WebMD
Yahoo Health
http://MedicineNet.com
Patient-Centered Healthcare Knowledge Constructs
KM and Healthcare Informatics
Knowledge Tools and Techniques for Healthcare
Expert Systems
Data Mining
Text Mining
Business Intelligence and Analytics
Communities of Practice
Social Networks
Top Five Trends in KM for Healthcare 2016 and Beyond
Key Learnings
Tips and Techniques
10 “Show Me the Money!”: Knowledge Management for Financial Services
Empowering Employees to Satisfy Customers
KM Leveraged by Brokerage Companies
Brokerage Institution KM Model
KM Leveraged by Banking Institutions
Banking Institution KM Model
Increased Sales through Customer Satisfaction
Arguments for Knowledge Management
Technology
Banking KM Framework
Knowledge-Intensive Processes
Scarce Talent
Cost-Cutting Environments
Virtual Communities
Tool Selection
Cultural Dimension
Key Learnings
Tips and Techniques
11 “Are You in Good Hands?”: Knowledge Management in Insurance
Insurance Business Challenges
Focusing on Customers
Managing the Business Effectively
Insurance Call Center
Benefits of KM to Call Centers
Applying KM to Call Centers
Structure Your Knowledge
Ensure Knowledge Is Accurate and Up-to-Date
Knowledge Repository
Integrate Customer Relationship Management and KM systems
Integrate Help Desk and KM Systems
Integrate Interactive Voice Response and KM Systems
Customer-Facing Resources
Insurance KM Model
Underwriting
Claims
Developing Your Knowledge Workers
Talent Management
Role of Technology
Insurance Knowledge Management Systems Framework
Underwriting KM Systems
Claims KM Systems
Sales and Marketing
CRM System
Collaboration
E-Learning
Content Management/IA
Key Learnings
Tips and Techniques
12 “Sign Right Here!”: Knowledge Management in the Legal Profession
KM Drivers for Legal Professionals and Firms
Talent Management in Law Firms
Lawyer/Legal Staff Training
Legal Secretaries/Legal Assistants/Paralegals
Legal Technology Specialist
Expertise Locators
Legal Project Management
KM in LPM
Legal Research
WestLawNext
LexisNexis
VersusLaw
Precedent/Case Law Knowledge
Legal KM and Client Support
Competitive Intelligence
KM Architecture in Law Firms
Information Architecture
Governance of Law Firm Knowledge
Search—Tuning and Optimization
Key Learnings
Tips and Techniques
13 “A Mind Is a Terrible Thing to Waste!”: Knowledge Management Education
Roles and Responsibilities of Knowledge Professionals
Core KM Competencies
KM Curriculum Development and Delivery
Teaching Philosophy/Methodology
Objectives of Bloom’s Taxonomy of Learning
KM Education Programs
KM at Institutions of Higher Education
Knowledge Systems Institute
George Mason University
The George Washington University
Kent State University
Notre Dame of Maryland University
Columbia University
Drexel University
The Hong Kong Polytechnic University
KM Certification Programs
Knowledge Management Institute
RightAnswers
Association for Talent Development
Key Learnings
Tips and Techniques
14 “Big Knowledge!”: Knowledge Management and Big Data
Data, Information, and Knowledge
User-Generated Data
Public Data
Competitor Data
Partner Data
Applying KM to Big Data
Social Network Analysis
Degree Centrality
Betweenness Centrality
Closeness Centrality
SNA Graph/Knowledge Map
Social Media Networks
Big Data Sources and KM
Knowledge Classifications
Information Architecture and Big Data
Key Learnings
Tips and Techniques
15 “What Have You Done for the War Fighter Today?”: Knowledge Management in the Military
Continuing KM Challenge of BRAC
Department of Defense Knowledge Management Structure
KM Principles
KM Strategies in the US Army
Army KM Principles
Army Knowledge Online
Current Army KM Direction
KM Strategies in the US Air Force
Air Force KM Goals and Objectives
Air Force Knowledge Now
KM Strategies in the US Navy
Navy Knowledge Online
KM and BRAC
Summary of Contributing Factors
Addressing the BRAC Problem
Missed KM Opportunity of BRAC
Key Learnings
Tips and Techniques
16 Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption
Communication Channels
Adoption Activities
Key Adoption Challenges
Communications and the Adoption Approach
Town Halls and Communication Messaging
Town Hall Content
Communication Messaging
Adoption and the KM Implementation Strategy
Adopting KM Systems
Implementing Information Architecture
TTF Model
Applying the TTF Model
Organizational Culture
Key Learnings
Tips and Techniques
17 Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?
Lack of Executive Leadership/Sponsorship
Inadequate Budgeting and Cost Expectations
Need for Organizational Participation
Inadequate Processes and Technology
Lack of Knowledge and Resources
Need for Education and Understanding of KM
KM and the Corporate Culture
Creating an Environment for Knowledge Exchange
Poorly Measuring the Impact of KM
Lack of Monitoring and Controls
Key Learnings
Tips and Techniques
18 Summary
Social Media
Education Programs
Emergency and Disaster Preparedness
Customer Service
M&A Transactions
Big Data
The Future of KM
Technology Services Industry Association Research
State of KM Survey
Global View of KM
Future Edition of Knowledge Management in Practice
KM Impact on Customer Service
More on KM and Big Data
Internal KM
KM in Politics
KM and CRM
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Tags: Anthony Rhem, Knowledge Management