Knowledge Management in Theory and Practice The MIT Press 3rd Edition by Kimiz Dalkir 0262036878 9780262036870

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ISBN 10: 0262036878
ISBN 13: 9780262036870
Author: Kimiz Dalkir

A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today’s knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization’s knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Table of contents:

1 Introduction to Knowledge Management

2 Knowledge Management Processes

3 Knowledge Management Models

4 Knowledge Capture and Codification

5 Knowledge Sharing

6 Finding Knowledge

7 Organizational Culture

8 Knowledge Management Tools

9 Knowledge Management Strategy and Planning

10 Evaluating Knowledge Management

11 Organizational Learning and Organizational Memory

12 Knowledge Continuity Management

13 The Knowledge Management Team

14 Future Challenges for Knowledge Management

15 Knowledge Management Resources

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