Lean Design in Healthcare A Journey to Improve Quality and Process of Care 1st edition by Adam Ward ISBN 1032178592 9781032178592
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Product details:
ISBN 10: 1032178592
ISBN 13: 9781032178592
Author: Adam Ward
This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This book chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious, it is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they’ve had.
Tools and approaches used are based on the actual work of Simpler. The story format engages readers and is intended to motivate and inspire executive teams to use the tenets of the book as a guide to launch their own successful implementation of an idea-to-launch methodology. Tools include those gleaned from actual application of Lean Product Development, Agile, Design for Six Sigma, and Design Thinking Principles.
Through engaging storytelling and practical theory, this book is written from the perspective of a physician leader that agrees to be the executive sponsor for a service redesign. As the story progresses, the sponsor becomes fascinated with the process and becomes the first VP of Innovation within his organization.
Lean Design in Healthcare A Journey to Improve Quality and Process of Care 1st Table of contents:
Chapter 1 The Players
Financial
Operations
Medical
Informatics
Nursing
Foundations
Chapter 2 The Basics
Definition
Process
Disruptive
Operational Lean vs. Lean Design Subsection
Product or Service
Obsoleting the Status Quo
Beyond the Definition
Metrics
The Team
Patient Attrition Subsection
Metrics Subsection
Leader
Innovators
Physician
PE – Ad Hoc
Data – Core
Psychologist – Extended
Nurse – Extended
APC – Extended
EMR Expert – Extended
Dedicated Space
Permanent Team Space
Operating Mechanisms
Governance
Agile and Stage Gate
Team Meetings
Work Wall
Sprints
Chapter 3 Basic Tools
Flashback
Team Communication
Meeting Notes
Patient Focus
Deep Customer Understanding
Getting Ready
Directional Check
Deeper Dive
Immersion
Walking in Patient’s Shoes
Distillation
Personas
Queue
Pugh Matrix for a Test Clinic
AHP
Failure Modes and Effects Analysis (FMEA)
Chapter 4 RED Framework
Act of Innovating
Fact Collection
Pattern Recognition
Big Data Subsection
Solution Awareness
Evolution of the Crazy
RED
Methodology Subsection
Research
Exploration
Feature Identification
Feature Performance
QFD
Feature Creation
Feature Testing
Delivery
Not xREDx
MVP Subsection
Failing
Chapter 5 Project Reflections
The Shocker
Physical of the Future
Design Thinking Subsection
Pet Projects
Leadership Support
Operations
Coaching
Technology
Conclusion
Final Reflection
Index
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Tags: Adam Ward, Lean Design, A Journey, Improve Quality