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Lean Office and Service Simplified The Definitive How To Guide 1st edition by Drew Locher ISBN 1439820317 978-1439820315

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ISBN 10: 1439820317
ISBN 13: 978-1439820315
Author: Drew Locher

Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management.

Winner of a 2012 Shingo Prize, this book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies.

Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts.

Lean Office and Service Simplified The Definitive How To Guide 1st Table of contents:

  1. Introduction
  2. Chapter 1: Organizing by Value Stream
  3. Chapter 2: Creating Standard Work for Office and Service
  4. Chapter 3: Creating Flow in Office and Services
  5. Chapter 4: Creating Level Pull in the Office
  6. Chapter 5: Establishing Visual Management in Office and Services
  7. Chapter 6: Lean Tools for Office and Services
  8. Chapter 7: Functional Applications of Lean
  9. Chapter 8: Leading the Lean Organization
  10. The Quality Toolbox
  11. Forms
  12. About the Author
  13. Back Cover

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Tags: Drew Locher, Lean Office, The Definitive, Service Simplified