Making Conflict Work 1st edition by Peter Coleman, Robert Ferguson – Ebook PDF Instant Download/Delivery: 0544149144 , 9780544149144
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Product details:
ISBN 10: 0544149144
ISBN 13: 9780544149144
Author: Peter Coleman, Robert Ferguson
“An excellent workbook-like guide” to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review). Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneys—anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success. “A genuine winner.” —Robert B. Cialdini, author of Influence “This book is a necessity . . . Read it.” —Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist “Innovative and practical.” —Lawrence Susskind, Program on Negotiation cofounder “Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.” —Hon. David N. Dinkins, 106th mayor of the City of New York “An excellent workbook-like guide.” —Booklist, starred review
Making Conflict Work 1st Table of contents:
Introduction
Front Flap
1. The Nature of Conflict and Power
2. Power-Conflict Traps
3. Conflict Intelligence
4. Pragmatic Benevolence
5. Cultivated Support
6. Constructive Dominance
7. Strategic Appeasement
8. Selective Autonomy
9. Effective Adaptivity
10. Principled Rebellion
Back Matter
Conclusion
Acknowledgments
Appendix
Notes
Index
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Tags: Peter Coleman, Robert Ferguson, Making Conflict Work