Making Projects Work Effective Stakeholder and Communication Management 1st Edition by Lynda Bourne – Ebook PDF Instant Download/Delivery: 1482206668, 9781482206661
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Product details:
ISBN 10: 1482206668
ISBN 13: 9781482206661
Author: Lynda Bourne
This book provides a framework for understanding and managing factors required for achieving successful project and program outcomes. It presents guidelines to help readers develop an understanding of governance and its connection to strategy as the starting point for decisions on what work needs to be done. The book describes how to craft appropriate communication strategies to develop and maintain successful relationships with stakeholders. It highlights the strengths and weaknesses of existing project controls and outlines effective communication techniques for managing expectations and acquiring the support required for successful delivery.
Making Projects Work Effective Stakeholder and Communication Management 1st Table of contents:
Chapter 1 Making Projects Work
Introduction
The Communication Ecosystem
Definitions
Governance
Strategic Management of Projects (Project Governance)
What Should the Boundaries of the Project Be?
Communication Influences Project Outcomes
The Reality Check
The Project Manager as Superhero: Represents the Hero Component of Project Management Culture
The Schedule and the Gantt Chart Are Truth: Represents the Symbol Component of Project Management Culture
Project Reports Are Clear Representations of Project Progress: Represents the Rituals Component of Project Management Culture
Operating within the Power Relationships of the Organization Is Manipulation: Represents the Value Component of Project Management Culture
Risk Management Is a Rational Process: Represents the Value Component of Project Management Culture
Conclusion
Chapter 2 Stakeholders and Organizational Value
Introduction
What Is a Stakeholder?
A Stakeholder Has a Stake
Interest
Rights
Ownership
Contribution of Knowledge (or Experience)
Contribution of Support
Stakeholder Engagement
Implications for Successful Stakeholder Engagement in Projects
Expectations
Asking
Research
Surveys
Stakeholder Theory
Approaches to Stakeholder Relationships
Dimension 1: Political Perspectives of Stakeholders
Dimension 2: Purpose and Objectives of Considering Stakeholders
Dimension 3: Value of Considering Stakeholders
Dimension 4: Consideration of the Stakeholder Intervention Level
Dimension 5: Consideration of the Degree of Stakeholder Enforcement
Organization Activities and Stakeholder Communities
How Many Stakeholders?
Analyzing the Stakeholder Community with the Stakeholder Circle
Managing Stakeholder Relationships
Step 1: Identify
Step 2: Prioritize: How to Understand Who Is Important
Power
Proximity
Urgency
The Prioritization Process
Step 3: Visualization: Presentation of Complex Data
Step 4: Engage
Application of Attitude in Organizations Today
Examples of Engagement Profiles
Step 5: Monitor the Effectiveness of the Communication
The Value of Effective Stakeholder Engagement
Zero Cost of Quality
Value to the Organization
On Time/On Budget Delivery
Value to Stakeholders
Value to the Project or the Organization
Value to the Team
Conclusion
Chapter 3 Focus on Leadership: Theories for Leading and Managing
Introduction
What Is a Team?
A History of Management
Henri Fayol: Functions of Management
Scientific Management (Frederick Taylor)
The Hawthorne Experiments and Their Findings
Maslow’s Hierarchy of Needs
Herzberg’s Hygiene Theory
McGregor’s Theory X and Theory Y
Theories of Leadership
The Leadership of Ernest Shackleton
Goleman’s Leadership Styles
Trait Theory
Transactional Leadership
Charismatic Leadership
Transformational Leadership
Situational Leadership
Authentic Leadership
Vroom’s Expectancy Theory and Decision Model
Making Decisions
Define the Problem
The Decision-Making Process: Who Should Be Involved?
How Can We Minimize the Effect of Personal Preference and Bias?
Alternatives: How Do You Prioritize Alternatives? Reduce Uncertainty?
Implement the Solution and Review the Effectiveness of the Implementation
Conclusion
Chapter 4 Focus on Downwards: The Practicalities of Leading the Project Team
Introduction
Emotional Intelligence
The Nature of Teams
Team Formation and Construction
Agile Teams
The Leaders’ Role in Successful Agile Projects
Virtual Teams
Theories of Team Development
Tuckman’s Model of Team Formation
Forming
Storming
Norming
Performing
Adjourning
How This Model Is Useful
How Good Is This Model?
Swift Trust
Swift Trust Works When
The Tool Kit of a Leader
Motivation
Counteracting Social Loafing
Other Demotivators
Delegation and Motivation
Delegation
The Benefits of Delegation
Feedback
Giving Negative Feedback
Preparing to Give Feedback
Managing Conflict
Blake and Mouton’s Approach
Interventions to Minimize Potential Conflict
Coaching
Conclusion
Chapter 5 Focus on Managing Upwards
Introduction
The Managers’ Dilemma
Making the Transition to the Executive Level
Five Levels of Leadership
The Sponsor
Three Important Rules for Sponsor Engagement
Power within Organizations
Dealing with Difficult Stakeholders
Helping the Sponsor Help You (and Your Project)
When the Sponsor Leaves the Project
Managing Relations with Senior Stakeholders
Building Trust
Dealing with Difficult Bosses
The Incompetent Boss
Micromanager
Gives Unclear Instruction, Is Disorganized
Blames Others or Takes Undue Credit
Acts Like a Tyrant or a “Game Player”
Saying No
Intelligent Disobedience
Conclusion
Chapter 6 Focus on Sidewards and Outwards Stakeholders
Introduction
Sidewards and Outwards Stakeholders
Sidewards Stakeholders
Outwards Stakeholders
Networks
Definitions
Different Types of Networks
Degrees of Separation
The Power of Networks
Emotions and Networks
Applying the Theories of Networks to Managing the Expectations of Stakeholders
Social Media
Using Social Media Effectively in Projects
LinkedIn and Social Distance
Finding Influence Networks around the Project Stakeholder Community
Traps in Building Networks
Avoiding the Traps
Negotiation
What Is Negotiation?
Four Concepts of Negotiation
BATNA: Best Alternative to a Negotiated Agreement
Reservation Price
ZOPA: Zone of Possible Agreement
Value Creation through Trade-offs
The Negotiation Process
Conclusion
Chapter 7 Culture and Other Factors that Influence Communication
Introduction
Perception and “Reality”
The Role of the Brain
The Brain Hardwires Everything It Can
“You Create Your Own Reality”
How Do We Know These Things?
Personality
Culture
In-Group/Out-Group
Dimensions of Culture
Power Distance
Individualism/Collectivism
Masculinity/Femininity
Uncertainty Avoidance
Long-term/Short-term Orientation
Indulgent/Restrained
Generational Culture
Professional Culture
Gender
The Social Context of Gender
Gender Stereotypes
Gender Priming
Workplace Discrimination
Gender Differences
Discourse: The Sharing of Information
Organizational Culture
Meeting
Planning and Control
Theories of Motivation
Conclusion
Chapter 8 Communication
Introduction
Types of Stakeholder Communication
Communication Competence
What Is Communication?
Aspects of Successful Communication: The Power of Words
Metaphors
Persuasion
Active Listening
Communication Essentials
Defining the Purpose
Understanding the Recipient of the Communication
Monitoring Implementation and Measuring Effectiveness
Aristotelian Communication
Preparing for Effective Communication
The Message: Format and Content
In Conclusion: Putting It All Together
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Tags: Making Projects, Stakeholder, Communication Management, Lynda Bourne