Management The Essentials 4th edition by Stephen Robbins ISBN 1488616549 9781488616549

Getting Started

• What This Book Is About and Why It’s Important

• Getting the Most Out of Your Textbook: How Can I Get a Good Mark in My Course?

• The Approach We’ve Taken to Help You Learn

• Relevance of Management in Everyday Life

• Accessible and Engaging Design

• Concise Coverage of Core Management Principles

• What’s New in the Fourth Edition

• Go Ahead. Get Experienced.

• Educator Resources

• About the Authors

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Chapter 1: Managers and Management

• Learning Outcomes

• Who Are Managers, and Where Do They Work?

• Organisational Characteristics

• Management vs. Non-Managerial Employees

• Management Titles and Functions

• Roles, Skills, and Universality of the Managerial Job

• Studying Management: Why It Matters

• Factors Redefining Management

• The Customer, Innovation, Ethics, Social Media & Sustainability

• Review & Activities:

  • Chapter Summary

  • Discussion Questions

  • Management Skill Builder: Becoming Politically Adept

  • Personal Inventory Assessment

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History Module: A Brief History of Management’s Roots

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Chapter 2: The Managerial Environment

• Understanding the External and Internal Environments

• General vs. Specific Environment

• Organisational Culture and Its Managerial Impact

• Review & Activities:

  • Discussion Questions

  • Management Skill Builder: Understanding Culture

  • Personal Inventory Assessment

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Ethics and Social Responsibility Module

• Defining and Encouraging Ethical and Socially Responsible Behaviour

• Influencing Factors and Managerial Tools

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Chapter 3: Foundations of Decision Making

• Decision-Making Processes and Models

• Programmed vs. Non-Programmed Decisions

• Group Decision Making

• Creativity, Design Thinking, and Big Data

• Review & Activities:

  • Management Skill Builder: Creative Decision Making

  • Personal Inventory Assessment

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Chapter 4: Foundations of Planning

• The Role and Purpose of Planning

• Strategic Management Process and Tools

• Setting Goals and Developing Plans

• Contemporary Planning Issues

• Review & Activities:

  • Management Skill Builder: Being a Good Goal Setter

  • Personal Inventory Assessment

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Chapter 5: Organisational Structure and Design

• Key Elements of Design: Specialisation, Departmentalisation, Authority

• Mechanistic vs. Organic Structures

• Traditional and Contemporary Organisational Designs

• Organisational Design Challenges

• Review & Activities:

  • Management Skill Builder: Increasing Your Power

  • Personal Inventory Assessment

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Chapter 6: Managing Human Resources

• HRM Process and Legal Environment

• Recruitment, Selection, Training, and Retention

• Performance Management and Compensation

• Contemporary HR Issues: Diversity, Harassment, Career Development

• Review & Activities:

  • Management Skill Builder: Providing Good Feedback

  • Personal Inventory Assessment

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Chapter 7: Managing Change and Innovation

• Fostering Creativity and Innovation

• Organisational Change Models

• Overcoming Resistance and Managing Stress

• Review & Activities:

  • Management Skill Builder: Stress Management

  • Personal Inventory Assessment

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Chapter 8: Foundations of Individual Behaviour

• Organisational Behaviour: Focus and Goals

• Attitudes, Personality, Perception, and Learning

• Contemporary OB Issues: Generational Differences, Mental Health

• Review & Activities:

  • Management Skill Builder: Understanding Employee Emotions

  • Personal Inventory Assessment

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Chapter 9: Understanding Groups and Managing Work Teams

• Group Development and Behaviour

• Creating Effective Teams

• Managing Global Teams and Limitations of Teamwork

• Review & Activities:

  • Management Skill Builder: Understanding How Teams Work

  • Personal Inventory Assessment

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Chapter 10: Motivating and Rewarding Employees

• Theories of Motivation: Early and Contemporary

• Job Design, Equity, and Expectancy Theories

• Motivation in a Diverse and Global Workplace

• Review & Activities:

  • Management Skill Builder: Being a Good Motivator

  • Personal Inventory Assessment

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Chapter 11: Leadership and Trust

• Leadership Traits, Behaviours, and Contingency Theories

• Contemporary Views: Transformational, Visionary, Emotional Intelligence

• Trust and Empowerment in Leadership

• Review & Activities:

  • Management Skill Builder: Being a Good Leader

  • Personal Inventory Assessment

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Chapter 12: Managing Communication and Information

• Communication Processes and Barriers

• Role of Technology, Social Media, and Knowledge Management

• Ethical Communication and Negotiation

• Review & Activities:

  • Management Skill Builder: Being a Good Listener

  • Personal Inventory Assessment

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Chapter 13: Foundations of Control

• Control Process: Measuring, Comparing, and Correcting

• Types of Control: Feedforward, Concurrent, Feedback

• Contemporary Control Challenges: Theft, Conflict, Culture

• Review & Activities:

  • Management Skill Builder: Disciplining Difficult Employees

  • Personal Inventory Assessment

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Entrepreneurship Module

• Starting, Planning, and Organising Entrepreneurial Ventures

• Leadership, HRM, and Control in Startups

• Managing Growth, Exit Strategies, and Personal Challenges

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Glossary