Managing Conflict through Communication 5th Edition by Dudley Cahn, Ruth Abigail ISBN 0133556964 9780133556964

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ISBN 10: 0133556964
ISBN 13: 9780133556964
Author: Dudley Cahn, Ruth Abigail

Comprehensive and accessible coverage of the study of conflict   Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.   Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.   This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more.   Learning Goals Upon completing this book, readers will be able to: Exercise positive conflict management and resolution skills Understand why communication is essential to interpersonal relationships Question the thoughts, feelings, and behaviors about conflict they have experienced in the past 

Managing Conflict through Communication 5th Table of contents:

Part I: Managing the Conflict Process

1. Introduction to the Study of Conflict Communication

   • Defining interpersonal conflict and its inevitability.

   • Destructive vs. productive conflict communication.

   • Civility as a response to conflict and conflict management as a skill.

2. Communication Options in Conflict

   • Exploring conflict communication options like avoiding, accommodating, and competitive communication.

   • Emphasis on collaboration as the preferred conflict approach.

3. Managing Conflict from a Theoretical Perspective

   • Intrapersonal and relationship theories of conflict such as psychodynamic, uncertainty, and social exchange theories.

4. Responding to Conflict: A Practical Guide

   • The S-TLC system for managing conflict.

   • The importance of assertive communication and I-statements.

   • Creativity in conflict management.

Part II: Breaking the Cycle of Escalation

5. Managing Violent Tendencies

   • Identifying the causes of violence in conflict, such as cultural, psychological, and social factors.

   • Approaches for dealing with verbal abuse, physical violence, and violence in the workplace.

6. Managing the Conflict Climate

   • The concept of conflict climate and how to nurture a positive environment.

   • Techniques for managing power, trust, and defensiveness in conflict.

7. Managing Face

   • Understanding the concept of face and its management in conflicts.

   • Preventive, supportive, and corrective face management strategies.

8. Managing Stress and Anger

   • Different types of stress and anger.

   • Techniques for managing stress and anger before and during conflicts.

9. Managing Conflict through Forgiveness

   • The importance of forgiveness in conflict resolution.

   • Steps and levels of forgiveness and reconciliation.

Part III: Broadening Our Understanding of Conflict Processes

10. Managing Win–Lose Conflicts through Negotiation

    • Basics of negotiation and how to transform competitive into cooperative negotiation.

    • Strategies like brainstorming, focusing on interests, and prioritizing.

11. Managing Others’ Disputes through Mediation

    • The value of mediation and the mediation process.

    • Step-by-step mediation techniques, including intake, common ground, and final agreements.

12. Managing Conflict in the Workplace

    • Various types of workplace conflicts such as goal-seeking, relationship, and role expectation conflicts.

    • Conflict management strategies for work-life balance, bullying, and diversity.

13. Managing Social Conflict

    • Exploring intractable issues like worldviews and societal conflicts.

    • Critical and ripeness theories to approach conflicts between groups and nations.

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