Operations and Process Management 5th Editon by Nigel Slack, Alistair Brandon Jones ISBN 1292176130 9781292176130

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Product details:
ISBN 10: 1292176130
ISBN 13: 9781292176130
Author: Nigel Slack, Alistair Brandon Jones

Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Operations and Process Management 5th Editon Table of contents:

1. Introduction to Operations and Process Management

   • Definition of operations and process management
   • The importance of operations in organizations
   • How operations create value for customers and stakeholders
   • The relationship between operations and business strategy
   • The key objectives of operations management

2. Operations Strategy

   • Developing an operations strategy
   • Aligning operations strategy with business strategy
   • Competitive priorities and their impact on operations
   • The role of innovation in operations strategy
   • Case studies in operations strategy

3. Process Design and Improvement

   • Understanding process mapping and flowcharting
   • Process design principles and methodologies
   • Process analysis and redesign techniques
   • Tools for process improvement: Lean, Six Sigma, and Total Quality Management (TQM)
   • Implementing continuous improvement in operations

4. Capacity Management

   • The concept of capacity and its significance in operations
   • Managing capacity through forecasting and demand planning
   • Strategies for managing capacity fluctuations
   • Evaluating and optimizing capacity utilization
   • Case examples of capacity management in practice

5. Managing Quality

   • Defining quality in the context of operations
   • Quality management systems and standards
   • Tools for measuring and improving quality (e.g., statistical process control)
   • The role of employees in quality management
   • Managing customer expectations and feedback to improve quality

6. Supply Chain and Logistics Management

   • The components of supply chain management
   • The role of logistics in the supply chain
   • Sourcing, procurement, and supplier relationship management
   • Inventory management and the Just-in-Time (JIT) philosophy
   • Managing global supply chains and logistics

7. Managing Inventory

   • Types of inventory and their role in operations
   • Inventory control systems: Economic Order Quantity (EOQ), reorder points, etc.
   • The bullwhip effect and its impact on inventory management
   • Inventory turnover and its importance in operations
   • Strategies for reducing excess inventory and waste

8. Process Technology and Innovation

   • The role of technology in operations management
   • Types of technology used in operations: automation, robotics, IT systems, etc.
   • Managing technological change in operations
   • Innovation in process design and service delivery
   • The impact of digital transformation on operations

9. Project Management

   • The role of project management in operations
   • Project life cycle and project management processes
   • Tools for managing projects: Gantt charts, PERT, Critical Path Method (CPM)
   • Risk management in projects
   • Case studies of project management in operations

10. Operations Planning and Control

    • Overview of planning and control in operations
    • Capacity planning and scheduling
    • Managing demand and resource allocation
    • Inventory and supply chain planning techniques
    • Control mechanisms and performance measurement

11. Sustainability and Operations

    • The role of sustainability in operations management
    • Environmental considerations in operations and supply chains
    • Corporate social responsibility (CSR) and ethical sourcing
    • Green operations and sustainable process design
    • Future trends in sustainable operations management

12. Managing Operations in Service Organizations

    • Key differences between service and manufacturing operations
    • Managing service delivery processes
    • Service quality and customer satisfaction
    • The role of technology in service operations
    • Managing capacity and demand in service settings

13. Performance Measurement and Improvement

    • Key performance indicators (KPIs) in operations
    • Techniques for measuring efficiency and effectiveness
    • Benchmarking and best practices in operations management
    • Managing operational performance across multiple functions
    • Continuous improvement and business excellence frameworks

14. Strategic Operations Management

    • Linking operations strategy to organizational goals
    • Role of operations in achieving competitive advantage
    • Long-term planning and decision-making in operations
    • Operations in the global competitive environment
    • Case studies of strategic operations management

15. Emerging Issues in Operations and Process Management

    • The future of operations management in a rapidly changing world
    • Trends such as Industry 4.0, automation, and AI in operations
    • The growing importance of data analytics and decision-making
    • The evolving role of operations in global business environments
    • Future challenges and opportunities in operations management

Appendices

• Glossary of Key Terms
• Index
• References and Suggested Reading

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