People Skills How to Assert Yourself Listen to Others and Resolve Conflicts 1st Edition by Robert Bolton,Ph D ISBN 067162248X 978-0671622480

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love….You listen to an argument in which neither party seems to hear the other….Your mind drifts to other matters when people talk to you….

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

• How to get your needs met using simple assertion techniques
• How body language often speaks louder than words
• How to use silence as a valuable communication tool
• How to de-escalate family disputes, lovers’ quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Table of contents:

Bibliography
Includes bibliographical references and index.
Contents
Skills for bridging the interpersonal gap
Barriers to communication
Listening is more than merely hearing
Four skills of reflective listening
Why reflective responses work
Reading body language
Improving your reflecting skills
Three approaches to relationships
Developing three-part assertion messages
Handling the push-push back phenomenon
Increasing your assertive options
Conflict prevention and control
Handling the emotional components of conflict
Collaborative problem solving : seeking an elegant solution
Three essentials for effective communication
Afterward: Four steps to improved communication.
Publisher’s summary
A wall of silent resentment shuts you off from someone you love…You listen to an argument in which neither party seems to hear the other…Your mind drifts to other matters when people talk to you…People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers’ quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
(source: Nielsen Book Data)
Supplemental links
Contributor biographical information
Publisher description
Table of contents only
Sample text