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ISBN 10: 133740649X
ISBN 13: 9781337406499
Author: Joel Wisner

Examine the latest practices, trends, and emerging developments as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides you step-by-step through the management of all supply chain activity. You review issues related to both domestic and global supply chains as comprehensive, one-of-a-kind coverage encompasses important processes in operations, purchasing, logistics, as well as process integration. A balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today’s workplace with the help of intriguing SCM Profiles and interesting real business examples. Relevant end-of-chapter questions, problems, and new cases help you put what you learn into practice as you sharpen your management skills.

Principles of Supply Chain Management A Balanced Approach 5th Table of contents:

Part 1. Supply Chain Management: An Overview

Chapter 1. Introduction to Supply Chain Management

  • Supply Chain Management Defined

  • The Importance of Supply Chain Management

  • The Origins of Supply Chain Management in the United States

  • The Foundations of Supply Chain Management

    • Supply Elements

    • Operations Elements

    • Logistics Elements

    • Integration Elements

  • Current Trends in Supply Chain Management

    • Use of Supply Chain Analytics

    • Improving Supply Chain Sustainability

    • Increasing Supply Chain Visibility

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Cases

  • Appendix 1.1. The Beer Game

Part 2. Supply Issues in Supply Chain Management

Chapter 2. Purchasing Management

  • A Brief History of Purchasing Terms

  • The Role of Supply Management in an Organization

  • The Financial Significance of Supply Management

  • The Purchasing Process

    • The Manual Purchasing System

    • The Material Requisition

    • Electronic Procurement Systems (e-Procurement)

    • Small-Value Purchase Orders

    • Procurement Credit Card/Corporate Purchasing Card

    • Blanket or Open-End Purchase Orders

    • Blank Check Purchase Orders

    • Stockless Buying or System Contracting

    • Petty Cash

  • Standardization and Simplification of Materials and Components

  • Accumulating Small Orders to Create a Large Order

  • Using a Fixed Order Interval for Specific Materials/Supplies

  • Sourcing Decisions: The Make-or-Buy Decision

    • Reasons for Buying or Outsourcing

    • Reasons for Making

    • Make-or-Buy Break-Even Analysis

  • Roles of the Supply Base

  • Supplier Selection

  • The Total Cost of Ownership Concept

  • How Many Suppliers to Use

    • Reasons Favoring a Single Supplier

    • Reasons Favoring Multiple Suppliers

  • Purchasing Organization

    • Advantages of Centralization

    • Advantages of Decentralization

  • Global Sourcing

    • Reasons for Global Sourcing

  • Procurement in Government and Nonprofit Agencies

    • Characteristics of Public Procurement

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Spreadsheet Problems

  • Cases

  • Additional Resources

Chapter 3. Creating and Managing Supplier Relationships

  • Developing Supplier Relationships

    • Building Trust

    • Shared Vision and Objectives

    • Personal Relationships

    • Mutual Benefits and Needs

    • Commitment and Top Management Support

    • Change Management

  • Information Sharing and Communication

  • Relationship Capabilities

  • Performance Metrics

  • Continuous Improvement

  • Monitoring Supplier Relationships

    • Key Points

  • Supplier Evaluation and Certification

    • Weighted Criteria Evaluation System

    • External Certifications (ISO 9000, ISO 14000)

  • Supplier Development

  • Supplier Recognition Programs

  • Supplier Relationship Management

  • Summary

  • Key Terms

  • Discussion Questions

  • Problems

  • Essay/Project Questions

  • Cases

Chapter 4. Ethical and Sustainable Sourcing

  • Ethical and Sustainable Sourcing Defined

    • Ethical Sourcing

    • Sustainable Sourcing

  • Developing Ethical and Sustainable Sourcing Strategies

  • Ethical and Sustainable Sourcing Initiatives

  • Ethical and Sustainable Supplier Certification Programs

  • Supply Base Rationalization Programs

  • Outsourcing Products and Services

  • Early Supplier Involvement

  • Vendor Managed Inventories

  • Strategic Alliance Development

  • Negotiating Win–Win Strategic Alliance Agreements

  • Rewarding Supplier Performance

  • Benchmarking Successful Sourcing Practices

  • Assessing and Improving the Firm’s Sourcing Function

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Cases

  • Additional Resources

Chapter 5. Demand Forecasting

  • The Importance of Demand Forecasting

  • Forecasting Techniques

    • Qualitative Methods

    • Quantitative Methods

    • Cause-and-Effect Models

  • Forecast Accuracy

  • Collaborative Planning, Forecasting, and Replenishment

  • Useful Forecasting Websites

  • Forecasting Software

  • Cloud-Based Forecasting

  • Summary

  • Key Terms

  • Discussion Questions

  • Problems

  • Essay/Project Questions

  • Cases

Part 3. Operations Issues in Supply Chain Management

Chapter 6. Resource Planning Systems

  • Operations Planning

  • Aggregate Production Plan

    • Chase, Level, and Mixed Production Strategies

  • Master Production Schedule

    • Time Fence

    • Available-to-Promise Quantities

  • Bill of Materials

  • Material Requirements Plan

    • Key Terms

  • Capacity Planning

    • Capacity Strategies

  • Distribution Requirements Plan

  • Legacy MRP Systems

  • Manufacturing Resource Planning

  • Enterprise Resource Planning Systems

    • Development and Growth

    • Implementation

    • Advantages and Disadvantages

    • Software Applications

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Spreadsheet Problems

  • Cases

  • Additional Resources

Chapter 7. Inventory Management

  • Dependent and Independent Demand

  • Functions and Types of Inventory

  • Inventory Costs and Investment

  • ABC Inventory Control System

  • Radio Frequency Identification

  • Inventory Models

    • EOQ Model

    • Quantity Discount Model

    • Economic Manufacturing Quantity Model

  • Statistical Reorder Point

  • Continuous and Periodic Review Systems

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Spreadsheet Problems

  • Cases

  • Additional Resources

Chapter 8. Process Management—Lean and Six Sigma in the Supply Chain

  • Lean Production and Toyota Production System

  • Lean Thinking and Supply Chain

  • Elements of Lean

    • Waste Elimination

    • Supply Chain Relationships

    • Layouts

    • Inventory and Setup Time Reduction

    • Small Batch Scheduling

    • Continuous Improvement

    • Workforce Commitment

    • Environmental Impact

  • Origins of Six Sigma

    • Lean vs. Six Sigma

    • Lean Six Sigma

  • Elements of Six Sigma

    • Contributions by Deming, Crosby, Juran

    • Malcolm Baldrige National Quality Award

    • ISO 9000 & 14000

    • DMAIC Cycle

  • Six Sigma Training Levels

  • Statistical Tools

    • Flow Diagrams

    • Check Sheets

    • Pareto Charts

    • Cause-and-Effect Diagrams

    • Statistical Process Control (SPC)

  • SPC in Supply Chain

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Problems

  • Cases

  • Additional Resources

Part 4. Distribution Issues in Supply Chain Management

Chapter 9. Domestic U.S. and Global Logistics

  • Transportation Fundamentals

    • Legal Forms & Modes of Transport

    • Intermodal Transportation

    • Pricing, Security, and Regulation

  • Warehousing & Distribution

    • Types, Risk Pooling, Lean Warehousing

  • Impacts on Supply Chain

    • 3PL Services

    • Intermediaries

  • Environmental Sustainability

  • Logistics Software

    • TMS, WMS, GTM Systems

  • Global Logistics

    • Freight Security

    • Intermediaries

    • Foreign-Trade Zones

    • NAFTA

  • Reverse Logistics

    • Supply Chain and Environmental Impact

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Problems

  • Cases

  • Additional Resources

Chapter 10. Customer Relationship Management

  • CRM Defined

  • Tools and Components

    • Customer Segmentation

    • Behavior Prediction

    • Communication Personalization

    • Sales Force Tools

  • Managing Service Capabilities

  • Designing CRM Programs

    • Planning

    • Stakeholder Involvement

    • Application Selection

    • Performance Measures

    • User Training

  • CRM Trends

    • Usability, Personalization, Connectivity, Small Data

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Problems

  • Cases

  • Additional Resources

Chapter 11. Global Location Decisions

  • Global Location Strategies

  • Critical Factors

  • Trade Agreements and WTO

  • National Competitiveness

  • World Economic Forum Pillars

  • Taxes, Currency, Environmental and Labor Factors

  • Facility Location Techniques

    • Weighted-Factor, Break-Even Models

  • Business Clusters

  • Sustainability

  • Additive Manufacturing Impacts

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Problems

  • Cases

Chapter 12. Service Response Logistics

  • Service Operations Overview

  • Productivity and Global Issues

  • Strategy Development

  • Delivery Systems

  • Location/Layout Strategies

  • Supply Chain in Services

  • Service Quality

  • Managing Logistics Concerns

    • Capacity, Queue Times, Distribution, Quality

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Problems

  • Cases

  • Additional Resources

Part 5. Integration Issues in Supply Chain Management

Chapter 13. Supply Chain Process Integration

  • SCM Integration Model

    • Identifying Partners

    • Strategy Alignment

    • Performance Measures

    • Internal and External Integration

    • Annual Reevaluation

  • Obstacles to Integration

    • Silo Mentality

    • Lack of Visibility, Trust, Knowledge

  • Bullwhip Effect

  • Managing Risk and Security

  • Summary

  • Key Terms

  • Discussion Questions

  • Essay/Project Questions

  • Cases

  • Additional Resources

Chapter 14. Performance Measurement along Supply Chains

  • Viewing Supply Chains Competitively

  • Understanding Customers and Partners

  • Adjusting Capabilities

  • Traditional Metrics

    • Costs, Revenue, Profit

    • Performance Standards

    • Productivity/Utilization

  • World-Class Metrics

    • Balanced Scorecard

    • SCOR Model

    • Environmental Performance

    • Web-Based Scorecards

  • Summary

  • Key Terms

  • Discussion Questions

  • Problems

  • Essay/Project Questions

  • Cases

  • Additional Resources

Appendices

  • Appendix 1. Areas Under the Normal Curve

  • Appendix 2. Answers to Selected End-of-Chapter Problems

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Tags: Joel Wisner, Supply Chain, Balanced Approach