Product Experience 1st edition by Hendrik Schifferstein, Paul Hekkert ISBN 0080556787 9780080556789

PART I: FROM THE HUMAN PERSPECTIVE

A: Senses

• Chapter 1: On the Visual Appearance of Objects

  1. On Visual Appearance
  2. The Physical World
  3. Object Appearance
  4. Perception
  5. Conclusion

• Chapter 2: The Tactual Experience of Objects

  1. Introduction
  2. The Meaning of Touch
  3. Tactual Interaction
  4. Tactual Properties of Objects
  5. Tactual Sensations: Being Touched by Objects
  6. The Body Language of Objects
  7. The Feelings Involved in Tactual Experience
  8. Educating the Tactual Senses
  9. Future Developments

• Chapter 3: The Experience of Product Sounds

  1. Whether to Be Silent
  2. The Domain of Product Sounds
  3. Spectral and Temporal Structure of Sounds
  4. Product Sounds
  5. Process of Auditory Perception
  6. Designing the Experience of Consequential Product Sounds
  7. Conclusion

• Chapter 4: Taste, Smell, and Chemesthesis in Product Experience

  1. Introduction
  2. Taste
  3. Taste: Basic Phenomena of Taste Experience
  4. Smell
  5. Smell: Basic Phenomena of Experience
  6. Chemesthesis
  7. Measuring Chemosensory Product Experience
  8. Context, Information, and Expectations in Chemosensory and Product Experience
  9. Age, Gender, Cultural, and Social Factors in Chemosensory and Product Experience
  10. Conclusion

• Chapter 5: Multisensory Product Experience

  1. Introduction
  2. Comparing the Different Sensory Modalities
  3. Sensory Imagery
  4. Attention Switching Between the Senses
  5. Cross-modal Correspondences
  6. Interactions Between Various Sensory Domains
  7. Sensory (In)congruity
  8. Sensory Dominance
  9. Conclusions and Directions for Future Research

B: Capacities and Skills

• Chapter 6: Human Capability and Product Design

  1. Introduction
  2. User Characteristics
  3. Product Design
  4. Vision
  5. Hearing
  6. Intellectual Functioning
  7. Communication
  8. Locomotion
  9. Reach and Stretch
  10. Dexterity
  11. Summary

• Chapter 7: Connecting Design with Cognition at Work

  1. Introduction
  2. Design and Cognition at Work: Impaired or Unimpaired Micro-cognition
  3. Design and Cognition at Work: Expanding the Impact of Macro-cognition
  4. Contrasting Micro- and Macro-cognitive Viewpoints
  5. Macro-cognition and Expansive Adaptations
  6. Inventing the Future of Cognition at Work

• Chapter 8: Designing for Expertise

  1. Introduction
  2. Perspectives on Expertise
  3. Innovation and the Eminent Level of Expertise
  4. The Implications of Differences in User Expertise for Product Design
  5. Summary and Conclusion

PART II: FROM THE INTERACTION PERSPECTIVE

A: The Aesthetic Experience

• Chapter 9: Holistic Perspectives on the Design of Experience

  1. Introduction
  2. Personal Meanings of Design Products
  3. Application

• Chapter 10: Product Aesthetics

  1. Introduction
  2. Organizational Properties
  3. Meaningful Properties
  4. Universal Aesthetic Principles
  5. Cultural and Individual Differences
  6. Conclusions

• Chapter 11: Aesthetics in Interactive Products: Correlates and Consequences of Beauty

  1. Introduction
  2. Beauty ‘Defined’
  3. Correlates of Beauty
  4. Consequences of Beauty
  5. Summary and Conclusion

B: The Experience of Meaning

• Chapter 12: Meaning in Product Use: A Design Perspective

  1. Meaning in Product Use
  2. Product Semantics
  3. Affordances
  4. Anticipating Meaning in Product Use
  5. Usecues for Research on Product Use
  6. Usecues in the Delft Design Course
  7. Conclusions

• Chapter 13: Product Expression: Bridging the Gap Between the Symbolic and the Concrete

  1. Introduction
  2. The Expressive Object
  3. The Constructive Individual
  4. The Interactional Stance
  5. Conclusion

• Chapter 14: Semantics: Meanings and Contexts of Artifacts

  1. Preliminaries
  2. Artifacts and Their Various Contexts
  3. Three Concluding Observations
  4. Conclusion

C: The Emotional Experience

• Chapter 15: Product Emotion

  1. Introduction
  2. Affect and Emotion
  3. Approaches to Product Emotion
  4. Sources of Product Emotion

• Chapter 16: Consumption Emotions

  1. Introduction
  2. Setting the Stage for Consumption Emotions
  3. Eliciting Conditions for Consumption Emotions
  4. Individual Differences in Consumption Emotion Experience
  5. Research on Consumption Emotions
  6. Identifying and Measuring Consumption Emotions
  7. Future Directions

D: Specific Experiences and Approaches

• Chapter 17: Product Attachment: Design Strategies to Stimulate the Emotional Bonding to Products

  1. Defining Product Attachment
  2. Relevance of Product Attachment for Designers
  3. Determinants of Product Attachment
  4. Conclusion

• Chapter 18: Crucial Elements of Designing for Comfort

  1. Attention for Comfort in Design
  2. Two Entities: Comfort and Discomfort
  3. Comfort and Discomfort Aspects of Importance for Design
  4. Comfort Improvement Is Possible
  5. The Cases
  6. Conclusion

• Chapter 19: Co-experience: Product Experience as Social Interaction

  1. From User Experience to Co-experience
  2. Interpretations of User Experience in Design Research
  3. A Philosophical Detour
  4. Co-experiencing Mobile Multimedia as a Process
  5. Morphome: Designing for Co-experience with Prototypes
  6. Discussion

• Chapter 20: Affective Meaning: The Kansei Engineering Approach

  1. Introduction
  2. Kansei and Chisei
  3. Introducing Kansei in Commercial Product Design
  4. The Kansei Engineering Approach
  5. The Kansei Is Changing
  6. Kansei Engineering Procedure
  7. Applications of Kansei Engineering in Industry
  8. Reflections on Kansei Engineering Methodology

PART III: FROM THE PRODUCT PERSPECTIVE

A: Digital Products

• Chapter 21: The Useful Interface Experience: The Role and Transformation of Usability

  1. Usability
  2. Usability Beyond Simplicity
  3. Digital User Experience Directions
  4. Usability as an Evolving Concept

• Chapter 22: The Experience of Intelligent Products

  1. Background
  2. Understanding Intelligent Products
  3. Intelligent Product Functionality and the User
  4. User Experience Issues
  5. Experience-Driven Design
  6. Central Design Considerations
  7. Future

• Chapter 23: The Game Experience

  1. Introduction
  2. The Game
  3. The Player

B: Non-Durables

• Chapter 24: Experiencing Food Products Within a Physical and Social Context

  1. Introduction
  2. Products Are Experienced Differently in Different Contexts
  3. Which Contextual Variables Contribute to the Product Experience?
  4. Designing Products for a Meal Context
  5. How to Test Products to Reflect Consumer Product Experience

• Chapter 25: The Mediating Effects of the Appearance of Non-durable Consumer Goods and Their Packaging

  1. Appearance as a Carrier of Brand Equity
  2. The Relativity of Visual Phenomena
  3. Color Experimentation in Marketing
  4. The Interaction of Color and Flavor
  5. The Interaction of Shape and Size Appearance
  6. A Method for Empirical Visual Research
  7. Conclusion