QBQ The Question Behind the Question Practicing Personal Accountability at Work and in Life 1st edition by John Miller ISBN 0966583299 978-0399152337
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Product details:
ISBN 10: 0966583299
ISBN 13: 978-0399152337
Author: John Miller
Have you ever heard questions like these?
“Why do we have to go through all this change?” “Why don’t they communicate better?” “When is someone going to train me?” “Who dropped the ball?” “When is that department going to do its job right?” “When will someone share the vision?” “Why is this happening to me?” “When will we get more tools and better systems?”
If so, QBQ! is the book for you and your organization.
In today’s business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization – or individual – can achieve its goals, compete in the marketplace, fulfill its vision, or develop people and teams without personal accountability. The solution is an entirely new approach – characterized by new thinking and behaviors – where we no longer give lip service to teamwork, but ask, “What can I do to contribute?” and “How can I make a difference?” John G. Miller helps us make this happen. This new, hard-hitting book from the author of Personal Accountability shows us all how to become more effective and successful. Using succinct, lighthearted stories and easy-to-read chapters, Miller gives us a practical method for putting personal accountability into daily action, which can bring astonishing results: Problems get solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly.
In QBQ! The Question Behind the Question, John G. Miller presents a winning handbook you’ll want to keep close by for situations requiring personal accountability. It’s a terrific resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous value to our organizations and our lives by eliminating blame, complaining, and procrastination.
QBQ! The Question Behind the Question Practicing Personal Accountability at Work and in Life 1st Table of contents:
Whatever Happened To…
1. A Picture of Personal Accountability
2. Making Better Choices
3. QBQ! The Question Behind the Question
4. Don’t Ask “Why?”
5. The Victim
6. “Why Is This Happening to Me?”
7. “Why Do We Have to Go Through All This Change?”
8. “Why Don’t They Communicate Better?”
9. Don’t Ask “When?”
10. Procrastination: The Friend of Failure
11. “When Will We Get More Tools and Better Systems?”
12. “When Are We Going to Hear Something New?”
13. Don’t Ask “Who?”
14. A Poor Sailor Blames the Wind
15. Silos
16. Beat the Ref
17. “Who Dropped the Ball?”
18. Ownership
19. The Foundation of Teamwork
20. Making Accountability Personal: All QBQs Contain an “I”
21. I Can Only Change Me
22. “He Didn’t, I Did”
23. “When Will Others Walk Their Talk?”
24. An Integrity Test
25. The Power of One
26. A QBQ Twist
27. Will the Real Role Models Please Stand Up!
28. Practicing Personal Accountability: All QBQs Focus on Action
29. The Risk of Doing Nothing
30. “Thanks for Shopping at the Home Depot!”
31. Leaders at All Levels
32. The Cornerstone of Leadership
33. Accountability and Boundaries
34. A Great List of Lousy Questions
35. The Spirit of the QBQ
36. Wisdom
37. We Buy Too Many Books
38. A Final Picture
39. The Motor of Learning
QBQ FAQs
Getting More Out of the QBQ
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