The Service Culture Handbook A Step by Step Guide to Getting Your Employees Obsessed with Customer Service 1st edition by Jeff Toister ISBN ‎ B08ZB6CS5C 979-8200277353

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Product details:

ISBN 10:‎ B08ZB6CS5C 
ISBN 13: 979-8200277353
Author: Jeff Toister

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service 1st Table of contents:

Chapter 3: Customer Service Vision Meeting Agenda 4
Chapter 4: Communication Plan 5
Chapter 5: Alignment Assessment 6
Chapter 6: SMART Goal Worksheet 7
Chapter 7: Employee Turnover Calculator 8
Chapter 7: Ideal Candidate Profile 9
Chapter 8: Training Plan 10
Chapter 9: Empowerment Procedure 11
Chapter 12: Customer-Focused Activity Plan 

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Jeff Toister,The Service,Employees Obsessed