Service Science Analysis and Improvement of Business Processes 1st by John Maleyeff John Maleyeff

Instant download Service Science Analysis and Improvement of Business Processes 1st by John Maleyeff John Maleyeff pdf, docx, kindle format all chapters after payment.

Product details:

• ISBN 10: 1000075362
• ISBN 13: 9781000075366 
• Author: John Maleyeff 

To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process “DNA,” while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.

Table contents:

Part 1. Service Science

Part 2. The Business Process

Part 3. Defining Value

Part 4. Process Mapping & Analysis

Part 5. Waste Removal

Part 6. Consumption Mapping

Part 7. Adding Value

Part 8. Determining Capacity Levels

Part 9. Modeling Business Process Queues

Part 10. Measuring Business Process Performance

Part 11. Statistical Monitoring of Performance

Part 12. Business Process Improvement

Part 13. Supporting Infrastructure for Process Improvement

Part 14. Business Process Outsourcing

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